Sam Jensen

I rarely write reviews, but my recent experience purchasing a vehicle from Foundation Kia was so frustrating that I feel obligated to share it. I negotiated and so did they — I had other options purchasing a vehicle from Foundation Kia was so frustrating that I feel obligated to share it. I negotiated and so did they — I had other options so there was no reason not to. I was direct through the negotiations but not unkind in any way I negotiated removing the rear entertainment screens from the vehicle, as I didn't need them. They were ok with removing them, but weren’t willing to remove the add on from sticker price. We agreed they would remove the entertainment system and throw in a pair of crossbars along with a small discount. Fair enough, or so I thought. These parts of the transaction weren’t written into the contract, and I put trust in a handshake. Before taking delivery, I asked to remove the GAP insurance (several times the normal cost and financed to boot) and LoJack, which was just a duplicate service as Kia Access for an extra $1500. They agreed to remove the GAP but not LoJack. Fair enough, so far no real issues, or so I thought. When I arrived to take delivery, there was no walkthrough or vehicle orientation at all. It felt like they just wanted me gone. Inside, there were scratches on the seat controls and other interior areas, and the vehicle clearly hadn’t been detailed properly. Worse, the rear entertainment system removal had left one seatback popped out and not secured — it wouldn’t even latch. It’s amazing to me this vehicle left service and they presented it to me like this. The salesperson puts his number in my phone and says “contact me anytime, I always have my phone with me. We’ll get you back here to fix it asap.” I reached out to that salesperson 3 times via text and voicemail over the next few days, with no response at all. Ghosted me. I then called the dealership a couple times, trying to get a service appointment without success. I also contacted them to retrieve the Express Toll transponder from my trade-in, and never received a response. Finally, one of the salespeople I originally interacted with “set an appointment” that never entered their books — service had no record of it. I also asked her about the crossbars that were supposed to be included. She said, “yeah, you can purchase them — we have a used set for $250.” (I wasn’t supposed to pay for them.) Once I finally got in touch with the service department myself, I scheduled directly. IMPORTANT: I show up for the service appointment to get my seatback fixed, and possibly purchase a $250 set of Kia roof bars (which were supposed to be included in the sale). The associate at the desk said she wasn’t sure the bars were in stock. I told her to just fix the seatback and I’ll be on my way. I’d already had such a bad experience, I figured I’d just concede the bars, source them myself, and call it a day. A couple of hours later, they pull my car around — with premium $500 Yakima crossbars installed — and hand me a bill for over $1,000, including 1.8 HOURS OF LABOR (almost $500) to INSTALL the crossbars. I approved none of this. I saw the associate walking around checking in with service customers the whole time I was there, and she never came over to ask me if I wanted those bars, or quote me a price or anything. Also, installing roof bars is a 15-minute job any non-mechanic could do, I’ve done it many times. 1.8 hours was an intentional overcharge, and they never asked for authorization. So I paid over 1K for a service visit that was supposed to be $0.00. At that point, I didn’t even argue — I just paid and left. Couldn’t wait to get out of there. BOTTOM LINE: Avoid Foundation Kia. The way they operated was very manipulative. Both the sales and service departments demonstrated a lack of professionalism and integrity. More

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I worked with Sam Jensen and he was amazing! Easy to work with, knowledgeable about Kia, and didn’t feel too car salesman which is always appreciated. Easy to work with, knowledgeable about Kia, and didn’t feel too car salesman which is always appreciated. More

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Sam was very knowledgeable and helpful in finding me a vehicle that suits my needs. If anyone I know is looking for a new car I will definitely recommend them to Sam & Foundation Kia. vehicle that suits my needs. If anyone I know is looking for a new car I will definitely recommend them to Sam & Foundation Kia. More

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Sam helped me with two vehicle purchases. He went above and beyond to help me get into the right vehicles. The process was seamless both times. I look forward to working with him and the deal He went above and beyond to help me get into the right vehicles. The process was seamless both times. I look forward to working with him and the dealership again in the future. More

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Sam was incredibly kind, patient, and attentive when we purchased our vehicles with him. Anytime I need a new car, I’ll always come to Sam first! purchased our vehicles with him. Anytime I need a new car, I’ll always come to Sam first! More

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Samuel was very helpful to me when I went in a few months back to try and lease a car. Found me the best deal he could. Great salesman and very friendly back to try and lease a car. Found me the best deal he could. Great salesman and very friendly More

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Friendly and easy to work with. I would recommend customers to buy from this dealership I would recommend customers to buy from this dealership More

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I recently purchased the Kia EV6 from Foundation KIA, and I couldn't be happier with the entire experience! From start to finish, the team went above and beyond to make sure everything was smooth, transparen I couldn't be happier with the entire experience! From start to finish, the team went above and beyond to make sure everything was smooth, transparent, and tailored to my needs. The moment I walked in, I was greeted with friendly, knowledgeable staff who took the time to listen to what I was looking for. They weren't just trying to make a sale—they genuinely wanted to help me find the perfect vehicle. The Kia EV6 is an absolute game-changer, and they made sure I knew every feature and benefit before I even left the lot. The test drive was a blast! I immediately fell in love with the sleek design, the incredible acceleration, and the futuristic tech inside the EV6. But what really made the difference was how easy the team at Foundation KIA made the entire buying process. No pressure, no unnecessary upselling—just straightforward, honest communication. Even the paperwork process was fast and seamless, which is usually the part I dread most when buying a car. I walked out with my new EV6 feeling excited and confident that I’d made the right choice. The staff checked in afterward to make sure I was happy with everything, and their customer service didn’t stop after the sale—it's clear they care about long-term relationships. If you're considering an EV, I highly recommend the Kia EV6. And if you're looking for a dealership that makes the whole process enjoyable, go straight to Foundation KIA! This is hands down the best car-buying experience I've ever had. More

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