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Sam McLaughlin
Sam McLaughlin | Page 13
Asst Service Manager / Service VIP
David Scott Lee Buick GMC
4300 S Ferdon Blvd
Crestview, FL 32536
166 Reviews
Dealership Experience
3 yrs, 3 mos
Industry Experience
9 yrs, 7 mos
166 Reviews
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166 Reviews of Sam McLaughlin
March 28, 2024
This dealership has been going downhill. I have had issues three of the last four times I had maintenance completed here. I used to really trust this dealership but I cringe everything they I have had issues three of the last four times I had maintenance completed here. I used to really trust this dealership but I cringe everything they have my truck. The issues I've had: during a service they left the cabin air filter and cover in the floor board and my glove box left hanging open by the hinge. During the same visit I was charged for DEF that I didn't want. They ultimately made this right by refunding me the DEF. During another visit I had a routine service and they didn't get the oil filter tight. I bought this when I got home and took it back. They said they didn't have anyone available to top off my oil. I demanded it get corrected and finally they did make it right. Most recently they replaced a coolant bypass valve under warranty and three days later I got another check engine light. They kept it four days just to tell me it had air in the cooling system. There wad coolant spilled in the engine bay that was not cleaned up. I had to ask them to make that right and they cleaned it up. I want to continue to use them for my future services but I am worried I will just get bad service. More
by MPSAMS1
Verified CustomerOther Employees Tagged: Jeremy Cadle , Simon Pruitt
March 09, 2024
service personnel were quick, very helpful answering all my questions and professional. Was told Kyle did the camera installation. It was excellent. my questions and professional. Was told Kyle did the camera installation. It was excellent. More
by kEITH.HENRY58
Other Employees Tagged: Simon Pruitt
March 08, 2024
I continue to be well pleased with David Scott Lee Buick GMC. Samantha, the service advisor who has assisted me the last two times I have had my truck serviced, is knowledgeable, professional, cheerful, an GMC. Samantha, the service advisor who has assisted me the last two times I have had my truck serviced, is knowledgeable, professional, cheerful, and respectful. More
by smusafa74
February 13, 2024
Superb evolution from start to finish. Excellent use of technology and personal interaction to ensure I was aware of exactly where my vehicle was in the service process. Was a long time Excellent use of technology and personal interaction to ensure I was aware of exactly where my vehicle was in the service process. Was a long time GMC FWB customer…no more. Lee Buick really exposes how bad Step One GMC is. More
by NFO2NA0
February 11, 2024
Excellent service, the staff courteous on time good communication with myself and my wife to get both of our Scott Lee vehicles serviced in Crestview all the way back and forth from Santa Rosa Beach. communication with myself and my wife to get both of our Scott Lee vehicles serviced in Crestview all the way back and forth from Santa Rosa Beach. More
by jhbecktel
Other Employees Tagged: Scott Lee, Samantha Karrick
February 07, 2024
Always amazing and helpful always doing what they can to help and super friendly service help and super friendly service More
by 2dragons1977
Other Employees Tagged: Jeremy Cadle , Craig Barger, Larry Beckesh, Paul Cooper, Jessica Dean, Jolene Haymon, James Meredith, Ryan Michaud, Simon Pruitt, Brock Collins
February 04, 2024
The minute I walked in, it was a good experience. The young lady who greeted and checked me in was knowledgeable and she seemed like a “doer” kind of person. Furthermore, my overall experience was t The young lady who greeted and checked me in was knowledgeable and she seemed like a “doer” kind of person. Furthermore, my overall experience was that each person I encountered, was interested in providing great customer service. I was even provided a ride when I learned that I had to leave my vehicle overnight. I will definitely make this my dealership. More
by ICARIDI
Other Employees Tagged: Jeremy Cadle , The two gentlemen who gave me a ride. I’m sorry I can’t remember their names. One said he’s about 75, served in the Navy; and the other one was a crew chief in the Air Force and he previously worked at L3
January 29, 2024
Took my truck in for service oil change tire rotation and Multi point inspection. Took almost 2 hrs. I taught it was a little long and no inspections sheet provided to inform me of the status of my vehicles Multi point inspection. Took almost 2 hrs. I taught it was a little long and no inspections sheet provided to inform me of the status of my vehicles i.e. tire wear, Not sure or the name of the Woman I dealt with she was nice no issues. She More
by CROBIE1
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