Sam OrisDeRoa | Page 3

Purchased an older 2005 Porsche Boxster and the experience was "sub-par." While I thought I received a decent deal, they did not disclose all issues and refused to honor what they promised / "warr experience was "sub-par." While I thought I received a decent deal, they did not disclose all issues and refused to honor what they promised / "warrantied". Flew down to FL from NJ based on email / phone conversation and trusted their "brand name" of being a Acura / Lexus dealer but they are nothing more than a "let's-make-a-quick-bucks" dealer. Their argument was "oh, this is a 18 year old car, blah blah" which I fully recognized. I did not make a single comment / fuss about the following items, as I expected these type of issues from an older car: 1. 21 error codes (I have these documented) and various scratches 2. Foams from vents which costs over $4K to replace the evaporator box – AC / heater will stop working soon as the vent door inside the car will have holes (those foams are “gone”) and cannot divert hot / cold air anymore 3. Convertible top misalignment (not closing properly) + wire / string cut + missing parts 4. Convertible top rubber seal bent / not secured 5. Loose parts in the convertible stowage area 6. 10-13 year old tires plus tires installed on wrong rims (front tires on bigger real rims, vice versa) 7. Missing engine cover fasteners (3 out of 4) Again, The dealer’s argument was “this is a 18 year old car so we can’t do anything” while publishing on their website with so called Worryfree Warranty for 30 days (all these issues are discovered well before 30 days, basically day 1 or 2, or as I was driving home from the dealership): 1. A safety issue - windshield chip / crack (initially hard to see but discovered as I was driving out of the dealer parking lot and sent a picture immediately) – the dealer agreed to send me a check for $100 for the repair which is fair but never did. Plus a pro who tried to repair said this needs to be replace as there was a previous repair attempt to fill (or poorly repaired with residues inside the chip / crack) – recommended a replacement a. To be fair, I DID NOT get a Porsche OEM estimate which can exceed $1000, but got a generic estimate for around $525 2. The following items do not work: 1) stereo, 2) heated seats, 3) headlight washer, 4) homelink buttons (not a synch issue but the light does not flash at all) – this requires a visit to a Porsche dealer (the closest one around my house charges like $325 an hour, by the way) to perform an “infamous” vehicle handover procedure with Porsche specific software (i.e. PIWIS); to be fair, I tried to find indy shops (NOT A DEALER) with the software and lower rates (e.g., $150 – 200) My main issue for me is that there were not disclosed upfront – I understand the homelink button not working but heated seats can be checked by simply pushing a button which is next to an AC button (to see whether it even lights up). In addition, I have a written message agreeing to $100 reimbursement for the windshield repair which was subsequently ignored. I initially thought I found a great dealer (as we own Acura and consider getting a new Lexus / Acura) in Fort Myers area as we consider moving down to Tampa / Sarasota area (including Fort Myers / Cape Coral), however, deeply disappointed by basically zero communication / willingness to assist right after I signed the papers. At least I discovered these types of dealer issues earlier with a “cheaper Porsche” and not with a 70K SUV purchase. In short, the dealer may treat customers differently dependent on how much money you fork over to them (or whether you have signed the paper yet), but certainly did not get my vote. More

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We had the most pleasant non pressurized car buying experience ever in purchasing our new Acura MDX. Sam Oris De Roa our sales agent was most enjoyable to work with as well as Grant La Frinier in fina experience ever in purchasing our new Acura MDX. Sam Oris De Roa our sales agent was most enjoyable to work with as well as Grant La Frinier in finance. Would highly recommend Scanlon Acura to anyone looking to purchase a car. More

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Amazing experience from start to finish. Sam helped with ordering, keeping us up to date on delivery, and making the pick up process seamless. ordering, keeping us up to date on delivery, and making the pick up process seamless. More

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Well what a different experience - having just purchased two used cars in two different states Floridas and California, in two months. My Scanlon experience was easy, smooth and straightforward, no tricks, two used cars in two different states Floridas and California, in two months. My Scanlon experience was easy, smooth and straightforward, no tricks, no turns no extra products being mandated onto you, and no avoidance and confusion on the numbers. Just simple and straightforward. A night and day experience from my first transaction. Sam and all were great and patient with me and our transaction - made difficult by our just relocating from overseas. Anyway we will see how we go with the car over time, but the purchase experience was fantastic.Highly recommend. More

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By far the best car buying experience, if you’re looking for a car go see Sam he’s the best! We came in for a tech package Mdx and left with a fully loaded Aspec ! for a car go see Sam he’s the best! We came in for a tech package Mdx and left with a fully loaded Aspec ! More

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Want to really say I appreciate the excellent service I received from Sam extremely professional and such a great culture and team. Jeff and Kim received from Sam extremely professional and such a great culture and team. Jeff and Kim More

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Best sales experience ever!I regularly buy cars and this Best sales experience ever! I regularly buy cars and this was the single best experience. Sam my sales associate was responsive, amendable and ha Best sales experience ever! I regularly buy cars and this was the single best experience. Sam my sales associate was responsive, amendable and had everything ready and setup for me when I arrived to pick up the car. Financing was a breeze, less than a 10 minute process. Sam also helped me remove all my personal items from my old car and transfer over to the new vehicle. Even helped install my two child car seats, walked me through all the features and did it all with a smile. Can't say enough good things! More

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Process for new lease was honest and seamless. Sam was upfront from the beginning. No bait and switch. Even when I asked how long it would take. He said an hour and we came in at just a little over an h upfront from the beginning. No bait and switch. Even when I asked how long it would take. He said an hour and we came in at just a little over an hour from arrival to leaving. That included all of the paperwork and programming the car and phone etc. Awesome experience! More

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Ask for Sam - you won't be disappointed! I drove 2 hours to specifically work with Scanlon, even though there are 3 other Acura dealerships much closer to me. I never thought I'd say this about buying a car to specifically work with Scanlon, even though there are 3 other Acura dealerships much closer to me. I never thought I'd say this about buying a car, but it was a truly enjoyable process. I called Scanlon and specifically asked for Sam after reading the rave reviews by his previous customers. After visits to several dealerships, Sam was the first salesperson who truly listened to me and evaluated what I actually needed/wanted while assisting me in finding the perfect vehicle. His knowledge-base and experience in the car industry is vast, enabling him to adeptly compare/contrast all makes and models. He's a true professional who doesn't play games. It was quite refreshing to work with a salesperson who wasn't at all aggressive, but instead remained a trusted resource throughout the process. Carlos, in the financing office, was also very easy to work with when it came to the paperwork and closing the deal. I've purchased many vehicles over the years and this was, by far, the smoothest transaction I've experienced with the best outcome. I'm grateful to Scanlon Acura and I absolutely LOVE my new MDX!! More

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I am always happy when I take my car in for service at Scanlon Acura Ft. Myers fl. My service advisor is alway ready to take care of my car. I also have a loaner car read for my use. Plus I love my MDX. Scanlon Acura Ft. Myers fl. My service advisor is alway ready to take care of my car. I also have a loaner car read for my use. Plus I love my MDX. More

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