Sandra Griggs

Star Hyundai is indeed fortunate to have Sandra Griggs managing service operations. She is expert, competent, professional, courteous, beyond compare, knowledgeable, helpful, accessible, and about 50 othe managing service operations. She is expert, competent, professional, courteous, beyond compare, knowledgeable, helpful, accessible, and about 50 other positive word adjectives I could possibly apply. More

by bob.workman Verified Customer Verified Customer

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Quick fast service with a good waiting room and friendly staff to greet you there! staff to greet you there! More

by sflorer22 Verified Customer Verified Customer

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Very thorough in the explanations. Timely service times. Professional all the way through. Happy with experience. Timely service times. Professional all the way through. Happy with experience. More

by devinekc4me Verified Customer Verified Customer

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The service was fast and professional. The staff are always kind and helpful. Don’t go anywhere else for Santa Cruz. The staff are always kind and helpful. Don’t go anywhere else for Santa Cruz. More

by Tsmckelvy Verified Customer Verified Customer

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Timely completion of my vehicle Answered all my questions Friendly atmosphere Clean sitting area when waiting for my vehicle questions Friendly atmosphere Clean sitting area when waiting for my vehicle More

by Jaderby48 Verified Customer Verified Customer

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I give Sandra 5 stars because I can't give her 6. She is efficient and knowledgeable. She is efficient and knowledgeable. More

by 723Koala Verified Customer Verified Customer

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I’ve been a loyal customer of Star Hyundai for nearly 19 years, but my most recent experience has been very disappointing. I brought my 2025 Palisade in for scheduled maintenance. Tire rotation is part o years, but my most recent experience has been very disappointing. I brought my 2025 Palisade in for scheduled maintenance. Tire rotation is part of Hyundai’s recommended service plan, but it was not performed. I confirmed this because I had previously marked both front tires with a small paint pen dot. The dots remained in their original positions on the front tires when I checked before leaving. When I questioned the service, the technician first told Sandra, the Service Advisor, that he “forgot,” then changed his explanation to say he “got busy” and didn’t return to complete the rotation. I also have wheel locks with a unique key/socket size. Last time I had service done, I was told the shop had the correct tool and didn’t need my key, yet the technician ultimately had to use mine. This leads me to believe a rotation was not performed then. Additionally, the technician seemed frustrated and noticeably over-tightened the lug nuts with the air gun—far more force than necessary. He finished with a torque wrench which, of course, did "pop" indicating the torque was sufficient; however, over tightened lug nuts will cause the torque wrench to pop immediately since they likely exceeded the recommended torque. I heard Sandra inform Eric, the Service Manager, with whom I’ve worked for the same 19 years about the ignored tire rotation. Unfortunately, he showed no concern, offered no apology, and has become noticeably distant and stand-offish compared to his previous friendly, customer-focused approach. It’s troubling that required maintenance was skipped, especially when incomplete service on my part could potentially void warranty coverage. After almost two decades of loyalty, I expected better attention to detail and genuine care for long-term customers. More

by rod.lyons66 Verified Customer Verified Customer

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they were very nice and helpful did everything I needed. will go back when I need anything done needed. will go back when I need anything done More

by zeracarebear Verified Customer Verified Customer

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Sandra got me in for recall and oil change quickly She’s the best for the job of greeting and making you know they’ll get you in and out quickly She’s the best for the job of greeting and making you know they’ll get you in and out quickly More

by TXGRAMMY48 Verified Customer Verified Customer

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Great service! Worked me in when I did not have appointment because we lived several miles away! Worked me in when I did not have appointment because we lived several miles away! More

by jblackman796 Verified Customer Verified Customer

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