Sandra Pirini

When you are told that the dealership is going to pay off your lease and ALL fees associated with it and agree to a purchase price for a new vehicle, you don't expect a phone call saying you owe more. Once your lease and ALL fees associated with it and agree to a purchase price for a new vehicle, you don't expect a phone call saying you owe more. Once you sign the paperwork, hand over a check for the full amount, you think the correspondence is over. I certainly didn't expect a phone call that the amount they paid was $83 short and that I was responsible for paying the difference. I called and spoke with Sandra in Finance, explaining that I didn't obtain the payoff information myself and that any payoff expenses were owed by the dealership and not me. I didn't own the car anymore and the agreement was that Bill Dodge would pay for the lease. I figured that they would understand that the possibility of interest could exist depending on when they sent in the payment (something I assumed was unnecessary to explain) and Sandra sarcastically said, "Well, I guess we'll have to pay off the interest YOU owe on your lease" and hung up on me. All I could say after that interaction was "WOW!" I wish this had been the only negative experience I had with Bill Dodge and I intended to hold my tongue because my experience with my sales person, Nate, was so good, I didn't want these other things to overshadow the good job he had done. Unfortunately, this was the last straw for me. The finance team was inflexible, rude and unprofessional. I obtained financing from an outside credit union and communicated the purchase price to them and just needed to pick up the check and bring it over to the dealership. When I confirmed that the check was ready to pick up, the loan rep told me that the dealership communicated the purchase price was $500 more than was agreed upon. It was the end of the day so we had to wait for the dealership to send a new bill of sale to the credit union. Once that was fixed, Brian in finance scheduled us to meet at 9am the following morning to finalize the purchase, sign paperwork and hand over the money. I arrived for the appointment and he wasn't there, in fact I was told that he didn't even come into work that day until 11am. I waited over an hour to be fit in by another finance person but of course, they had other customers (understandably). I finally told the admin I had to leave because I had an obligation at work that I couldn't miss. Meanwhile, the plates had been taken off my trade-in and the salesperson had to run around and fix that just so I could drive off the lot and get to work. Brian called me about 5 minutes later saying he had just gotten to work and heard I had left and wondered when I could come in again. No apology or acknowledgement of the situation at all. Finally, the next day, the paperwork was signed and money exchanged. Now, 3 weeks later, the phone call that I owe more money and then, this woman hangs up on me. The dismissiveness that the employees showed to me and the attitude that I was making life a hardship on them by declining responsibility for their error is not worth my mental energy or time. I will not consider Bill Dodge a place to do business again. There are enough dealerships that are interested in providing good service in a professional manner that I encourage everyone to go elsewhere. More

Report | Print