Industry Experience
3 yrs, 10 mos
Languages Spoken
English
Spanish
71 Reviews
Write a Review71 Reviews of Santos Cruz
October 16, 2025
Bought a 2023 Denali yukon. Everything was pretty good with them, but the little things kinda fell short. Oil Life on this truck was at "24% remaining", no second key fob, con Everything was pretty good with them, but the little things kinda fell short. Oil Life on this truck was at "24% remaining", no second key fob, console had frappaccino foam and coffee spills in the cup holder area and down side of glove box, vehicle wasn't washed when I picked it up, "add washer fluid' warning was on the dash, and the tire pressure on the right front was at 29psi. What all of this really says: "We will not do anything to inspect this vehicle to ensure you are good to go when you buy from us. We won't even fill the low tire with air, or add washer fluid in the basin, and we definitely will not wipe down the interior when you buy something from us." The salesman was a great guy and is literally the only reason I ended up still buying it. But my advice to the sales team and management is this: When you sell a 65K car to someone from 5 hours away, make sure you get your auto team to polish the vehicle up a little bit, top off fluids, change the oil, etc. Yes, this is a used car, but when talking with the sales team on the phone, it was presented as "nearly perfect", "flawless", "In immaculate condition", "super clean and needs nothing". Which is funny, because when I got home, I spent 5 hours detailing the inside. More
August 29, 2025
good job done . got right in and all service people are friendly and helpful. thank you got right in and all service people are friendly and helpful. thank you More
Other Employees Tagged: Steve Hawkins, Troy Sunken, Mark Hawkins, Blake Jackson
July 30, 2025
They are fast, honest, and will answer any concerns i may have about my vehicle. have about my vehicle. More
Other Employees Tagged: Troy Sunken
July 07, 2025
Friendly helpful staff are always there to answer any questions and help you spend your money on a quality used vehicle I’ll be going back for my vehicle needs in the future thanks questions and help you spend your money on a quality used vehicle I’ll be going back for my vehicle needs in the future thanks More
Other Employees Tagged: Steve Hawkins, Tom Hawkins, Troy Sunken
May 28, 2025
My new vehicle had hail damage and they didn’t mention it. It was hard to see with the glare of the sun, a big ding on passenger door and I left with an empty tank of gas it. It was hard to see with the glare of the sun, a big ding on passenger door and I left with an empty tank of gas More
Other Employees Tagged: Mark Hawkins

