Sara Schimpf

I was in a hail storm in June 2023, my 2021 Ram truck was severely damaged. Took truck to the dealership I purchased it from, City Auto Plaza in Canon City (now AutoNation). They had truck for 3 months doing severely damaged. Took truck to the dealership I purchased it from, City Auto Plaza in Canon City (now AutoNation). They had truck for 3 months doing repair work, when I went to pick it up the first time the paint was mismatched so they repainted it. I went back to pick it up and all my stuff was thrown in a pile in the back seat, pieces of trim were missing, exterior lights missing, hood liner was falling off, interior trim was falling off, gaps were inconsistent on body work, hardware was loose, missing seals, batteries were dead, paint was all sorts of different textures. Took the truck back several times for re=repair but they had closed their body shop, so in Jan of 2025 they sent me over to an independent body shop to have them repaint it. They found so many issues and kept uncovering more they further they dug into it so they declined to work on it. They also said the truck was totaled in their opinion, structurally damaged by the dealers body shop. For the last 8 months Pete Severson, the GM at the dealership, said he was going to find me a truck or buy me out of my truck, and he was going to make this right. He says he has not been able to find a truck to replace mine, and yesterday he offered me auction price for my truck which is $20K less than KBB value. I took a cosmetically damaged vehicle in for repair and they gave me back a structurally damaged vehicle and did not perform the repairs they claimed they did. More

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This dealer/team is always the best. . my needs are always met and the service department is top quality..I do not use any other car dealership.. . my needs are always met and the service department is top quality..I do not use any other car dealership.. More

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Everyone here are very friendly. They make you feel right at home. The dealership is very clean and easy to get to.i would recommend Autonation CDJR Canon City for your vehicle purch They make you feel right at home. The dealership is very clean and easy to get to.i would recommend Autonation CDJR Canon City for your vehicle purchasing and serving needs. More

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City Auto Plazas service department is amazing. The staff are fantastic to work with. Brandon communicated and kept us up to date on our vehicle. From dropping off and picking up. Thank you!!! The staff are fantastic to work with. Brandon communicated and kept us up to date on our vehicle. From dropping off and picking up. Thank you!!! More

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City auto has always done amazing work! I can't recommend them enough for any of you're vehicle needs, whether it's wheels, tires, or lifts. These guys should be you're first option! I can't recommend them enough for any of you're vehicle needs, whether it's wheels, tires, or lifts. These guys should be you're first option! More

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I just purchased the jeep gladiator of my dreams from city auto. It is a one off customized monster and it’s perfect. These guys are your go to for anything Off Road. Great products and amazing customer city auto. It is a one off customized monster and it’s perfect. These guys are your go to for anything Off Road. Great products and amazing customer service! I recommend them to everybody!! More

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As always City Auto plaza has taken very good care of me and my vehicle. The whole team should be recognized but if I had to pick one it would be Brandon. I have known Brandon for 19 years and he has never and my vehicle. The whole team should be recognized but if I had to pick one it would be Brandon. I have known Brandon for 19 years and he has never let me down his knowledge of the operation is priceless. More

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The dealership service department is awesome I have experience with other service departments and not one even comes close. I drive 30 miles each way for the service, personal area friendly and the tec experience with other service departments and not one even comes close. I drive 30 miles each way for the service, personal area friendly and the tech’s are top notch. More

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Drove up without an appointment, new to the area and was just going to make an appointment for an oil change. They were very helpful and actually had the time to get me right in. Very helpful, courteous and just going to make an appointment for an oil change. They were very helpful and actually had the time to get me right in. Very helpful, courteous and friendly staff. More

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They have always done a fantastic job and remember my name. Also they have always been VERY kind, respectful, smiled, and greeted me by my name when I walk in. name. Also they have always been VERY kind, respectful, smiled, and greeted me by my name when I walk in. More

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