Sarah Dorame | Page 12

Staff was very friendly and knowledgeable. I wish they had more options in their inventory. I wish they had more options in their inventory. More

by donnaspaetzold Verified Customer Verified Customer

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Sarah handled the repair of our newest MB (2009 SL550; 35k miles) very well. Great communication! We were not in a rush to diagnose the spontaneous shut off issues; priority was having it fixed properl 35k miles) very well. Great communication! We were not in a rush to diagnose the spontaneous shut off issues; priority was having it fixed properly! Delighted the diagnosis and replacement of the passenger SAM and ECM fixed the shut off issue! Two concerns: : 1) It is not at all clear why the dealer ECM part cost of $3,462 (-$200 core) is so much higher than the price at classic parts.mbusa.com, $2,449 (-$200 core)? A 40+% markup over MB price at the classic car center is unreasonable. Other official MB sites offer the part at $2,047,50 or even $2,011.45, which then indicates Dick Dyer price is outrageously over 70% more than genuine Mercedes prices! This matter is clearly a dealer issue, not the staff I was interacting with. I would like to believe that Dick Dyer will refund or credit my account for these part cost excesses. 2). I had verified there were no errors present on my diagnostic equipment, prior to this spontaneous shut off issue that happened on the highway. Tire pressures, fluids, and full tank of fuel. Found it curious when I picked up the car that the fuel was so low on the guage? Went to a gas station and verified it was only 1.5 gallons low. Puzzling that a perfectly working fuel guage is now dysfunctional with no error codes after the extensive electrical component repairs? More

by MACTUTUS Verified Customer Verified Customer

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Sarah always return my calls promptly when needing a service appointment and is very courteous service appointment and is very courteous More

by Lpnmb Verified Customer Verified Customer

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They were very kind and accommodating. Everything went smoothly. I was informed at every step. Everything went smoothly. I was informed at every step. More

by NOCCERA Verified Customer Verified Customer

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Dick Dyer worked with me and was available to answer any questions I had. I am very satisfied. questions I had. I am very satisfied. More

by carolyn.blackwell Verified Customer Verified Customer

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Sarah is the best in the business. I genuinely appreciate her personalized customer service. She explains everything thoroughly and walks me through any warranties that I may have befo I genuinely appreciate her personalized customer service. She explains everything thoroughly and walks me through any warranties that I may have before completing my services. More

by Anthony J. Verified Customer Verified Customer

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They were courteous and very helpful. They were very detailed in the inspection and did excellent work. They were very detailed in the inspection and did excellent work. More

by SWINGMAN1968 Verified Customer Verified Customer

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Had very good service. Everyone was nice and helpful Service noticed that I had two recalls on the car that I wasn’t aware of and also found that my battery was going bad Everyone was nice and helpful Service noticed that I had two recalls on the car that I wasn’t aware of and also found that my battery was going bad. Grateful the technicians were able to fix these problems before I got stranded somewhere as I’m on the road out of town every two weeks out of town. Also loved the fact the waiting area had snacks and coffee to keep my company while waited. More

by VINSON.JEANNIE Verified Customer Verified Customer

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Sarah is an excellent service advisor. All ways professional and offers great advice. I like the video that is done by the technician. All ways professional and offers great advice. I like the video that is done by the technician. More

by kdlb431 Verified Customer Verified Customer

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Exceptional service and exceptionally people. From the time I was greeted until the end. Thanks! From the time I was greeted until the end. Thanks! More

by kwilliams1908 Verified Customer Verified Customer

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