Sarah Dorame | Page 15

I am always greeted with a smile. And I like when the mechanic pointed out the different things he had done on video. And I like when the mechanic pointed out the different things he had done on video. More

by NURSEJACKIE419 Verified Customer Verified Customer

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Sarah provided outstanding service! The gentleman that answered the phone service and advice were terrible. The gentleman that answered the phone service and advice were terrible. More

by monicamonroe123 Verified Customer Verified Customer

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Sarah is alway the best, very attentive and maintains communications to update on the process and progress! She goes above and beyond the call of duty! communications to update on the process and progress! She goes above and beyond the call of duty! More

by CHRISHARTLAWSC Verified Customer Verified Customer

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This dealership treated me and my vehicle very well. They provided a timely quote and a loaner vehicle, which I had for an extended period of time while we waited for State Farm to send an estimator. They provided a timely quote and a loaner vehicle, which I had for an extended period of time while we waited for State Farm to send an estimator. I can’t thank them enough! More

by LEANN2 Verified Customer Verified Customer

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They are prompt. They call to let you know the progress on your car and give you different options. They call to let you know the progress on your car and give you different options. More

by Cooper Verified Customer Verified Customer

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I've always been pleased with the service department especially working with Sarah Dorame. She is always helpful and transparent and keeps me fully informed on the status of the work on my car. especially working with Sarah Dorame. She is always helpful and transparent and keeps me fully informed on the status of the work on my car. More

by SCOT3 Verified Customer Verified Customer

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My experience with the dealership was pleasant. Sarah Dorame was prompt and proficient with ensuring that o was able to drop my vehicle off and quickly get back to work. She us a true professional. Sarah Dorame was prompt and proficient with ensuring that o was able to drop my vehicle off and quickly get back to work. She us a true professional. More

by yvonne720.yf Verified Customer Verified Customer

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I had a blowout on 77 south of Rock Hill SC. After waiting in a Shell Truck Stop for a tow truck for almost 5 hours (because of a miscommunication by Mercedes Roadside Assistance - not affiliat After waiting in a Shell Truck Stop for a tow truck for almost 5 hours (because of a miscommunication by Mercedes Roadside Assistance - not affiliated with this dealership!), I was finally picked up by Eddie of Moore's Trucking - a life saver! We arrived at your Mercedes dealership at 5:55pm. I was extremely stressed out at this point and didn't know what I was going to do. I would probably have to get a hotel room, but where? I went to the Service Area where I saw Sarah. The other service people were packing up to leave or gone. Sarah didn't know if there were any technicians still there but said she would check. She came back with good news - that Charlie was still there. Charlie came out and told me he would check my tire. In the meantime, Sarah was calming me down and assuring me that she would stay there until my car was finished. I had called your service department earlier and was told by a very helpful gentleman that you had my tire in stock. Now I just had to hope the rim wasn't also damaged. After a few minutes Charlie came back and told me the best news - that the rim was OK. Sarah took care of all the paperwork and explained the cost, and that I could possibly put in a claim for the tire since I have rim insurance. She even took time to talk to my husband. At that point I was in tears - it had been a long, stressful day and I was just so relieved everything was being taken care of. And I was especially appreciative not only because of the excellent customer service, but also because of Sarah's kindness and empathy. By 6:45pm I was on my way, but not until Sarah even took an extra few minutes to give me directions on the best way to exit the dealership. I was home in Greensboro by 9:00pm, completely drained after such a stressful day, but so grateful that I didn't have to find a hotel and come back the next morning to get my tire changed. All because of Sarah, and of course Charlie. More

by PATRICIABHARLOW Verified Customer Verified Customer

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The customer service is exceptional it makes every customer feel special and appreciated. It makes the hour drive worthwhile just for the customer service. Thank you customer feel special and appreciated. It makes the hour drive worthwhile just for the customer service. Thank you More

by vonpickett Verified Customer Verified Customer

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The service department always makes me feel welcomed. Sarah Dorame is top notch. Jay, the courtesy driver, makes good conversation about the cars. The new technician video of my car in progress is a nic Sarah Dorame is top notch. Jay, the courtesy driver, makes good conversation about the cars. The new technician video of my car in progress is a nice touch. More

by TED.FETNER Verified Customer Verified Customer

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