Sarah Kerr

My experiences with this dealership have been confusing - specifically with Mike Parker. Shane Sunderline was unable to facilitate a remote sale, but that seems like a communication issue. If you have any is specifically with Mike Parker. Shane Sunderline was unable to facilitate a remote sale, but that seems like a communication issue. If you have any issues with this dealership that escalate to the level mine did, please report them to Honda customer service at 1-800-999-1009 and have a case opened. Quick version. I would personally avoid the Honda Certified Pre-Owned (CPO) 2022 Honda Accord Hybrid Sport ( VIN 1HGCV3F2XNA046155 ) for sale. The tire tread of the rear tires - as measured with the dealer's own tool in front of dealer representative Mike Parker - was under the 5/32" tread depth required to meet Honda CPO used status. The dealer representative (Mike Parker) did not offer to fix this problem after being notified of it, did not offer to talk to service about this issue, and did not offer to report this to his sales manager. Extended version. I initially communicated back and forth with Shane Sunderline. I asked for documentation from an official company email before transferring money, and it was not provided. He sent me a buyer's order via text message with numbers - a good start. He then gave me their wire transfer information to send nearly $29,000 via wire transfer. I requested documentation to be sent from an official company email. I even offered to Zoom. Shane said they don't do electronic signatures. He communicated they also do $1,000, non-refundable deposits. I asked what happens if the vehicle isn't in the condition listed - "It is non refundable so we would take a deposit down on the vehicle if your 100% certain that your interested". I asked if there is anything in writing for this. I did not receive a clear "yes." I received an explanation that they would mark the car as sold and I would come in and do the paperwork in person. I called in to discuss documentation with a finance person (Alicia) who understood my concerns. After their finance person offered to work on sending me something official, Mike found out about this, texted me, and that it was better if I came in person. It appeared he put a stop to the actions of the finance manager. He said I was concerned about "wiring a deposit without a receipt," which is not accurate. He offered to take my payment over the phone by credit card - still without any documentation from an official dealer email address. A screenshot from a number that comes up as a "robocall" when searched on Google doesn't inspired confidence. I felt that Shane was trying to do the right thing, but if they have an Internet sales team, that those folks should have handled this instead. I drove 3.5 hours from the Cincinnati area to Dover and called Parkway Honda to arrange an appointment. I reached Sarah Kerr from the Internet sales team on the phone, and she arranged a test drive with Mike Parker. Sarah was professional and understood my frustration. Mike was professional until I measured the tread depth on the vehicle, which was below the required 5/32"+ on the rear tires that is required to achieve a Honda CPO classification. I measured the tread depth of the tires in front of him with a tire tread depth tool that he provided me. I asked what he would do to rectify this situation. He replied that it was certified, and then refused to let me take home the numbers he had drawn up on paper. He did not offer to fix the issue. He did no offer to notify his service team of the problem with the tread depth. He did not offer to notify his sales manager of the problem. This is not how Honda dealerships are run. If there is a problem with a Honda CPO vehicle and it is brought to the attention of a dealer representative, that representative is would typically work with management to rectify the situation. The fact that the tread was below the minimum - verified in front of a dealer representative - and Mike simply claimed it was certified, indicates serious deficiencies in customer service. More

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Great service from start to finish. Shane delivered top quality AGAIN! He answers all questions with patience and expertise. The service department is so kind and knowledgeable. The tea Shane delivered top quality AGAIN! He answers all questions with patience and expertise. The service department is so kind and knowledgeable. The team at Parkway Honda is EXCELLENT. More

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