Scott Gately | Page 73

I recently visited Otto's BMW in West Chester to look for a new vehicle. I was met by Scott Gately, who proceeded to take me through one of the most pleasant and informative car buying experiences I hav for a new vehicle. I was met by Scott Gately, who proceeded to take me through one of the most pleasant and informative car buying experiences I have ever had. It's all to common to run into obnoxious car salesman who only want to get your signature and their commission as fast as possible. Scott Gately proved to be a wonderful exception to that cliche. Scott was very informative and he answered all my questions (the many I had) with patience. Everyone I met at Otto's dealership was very courteous and friendly from the receptionist at the front desk to the finance manager. No one at any time tried to pressure me into making a decision until I was ready. I purchased a BMX X5 on my second visit to the showroom. More

Report | Print

My husband and I love Otto's. It is so nice to walk into a dealership and be greeted with a nice friendly "hello". When we purchased our car (328xi) the sales people couldn't have been nicer or more helpful a dealership and be greeted with a nice friendly "hello". When we purchased our car (328xi) the sales people couldn't have been nicer or more helpful, even thought we were purcahsing one of their lower end models. We were just treated so nicely. They took the time to answer all of our questions. When it came down to discussing price they laid out all of the current BMW incentives and financing options. Everything was very clear and easy to understand. We did have two computer issues with the car a few months after purchase (let's be honest, things do go wrong or break in cars sometimes) and both time Otto's addressed the issue and resolved it in a timely, professional manner. The process of getting it fixed could not have been easier. They were especially considerate of my work schedule and had all of my paperwork and loaner car ready right at 7am (as I had requested) when I dropped off my car for service. I was in and out in less than 10 minutes! When we are in the market for our next car, we will definately be visiting Otto's first!! :) More

Report | Print