Scott Griffiths | Page 18

Brought one of my fleet trucks in for no ac.Spoke with Scott Lash in service.He kept me update on the status of my truck the whole time. I never had to call him and he was straight forward and honest,and Scott Lash in service.He kept me update on the status of my truck the whole time. I never had to call him and he was straight forward and honest,and that's all I ever want to have from any dealership. Thanks Scott. More

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Very satisfying experience. My experience with Mark Abercrombie. He was exceptionally knowledgeable about the truck that I decided to buy and extremely helpful in teaching me ho My experience with Mark Abercrombie. He was exceptionally knowledgeable about the truck that I decided to buy and extremely helpful in teaching me how all the components worked and made my buying experience very easy and enjoyable. More

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Unacceptablle service ! Recall clock spring and they messed up turn signals and would not fix. Then said we never did business with them before! We purchased a brand new 25th Recall clock spring and they messed up turn signals and would not fix. Then said we never did business with them before! We purchased a brand new 25th edition van off of showroom floor and paid cash for it a few years ago and always had it serviced with them! After this last experience we will never go back!! Taking to another dealership a bit farther away but service their is much much better! More

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Service Was Quick!!! I had routine maintenance done last week and the service department has improved 100%. I was in and out in less than an hour. The service staff are al I had routine maintenance done last week and the service department has improved 100%. I was in and out in less than an hour. The service staff are all so friendly and willing to go the extra mile to make their customers happy. All my questions were answered and all items completed were explained to me. The service department has now made it as enjoyable as possible to deal with. Would recommend to anyone!!! More

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Great new car sales staff and service dept. This dealership - both the new car sales and service departments are fantastic. Bought two vehicles there so far and there will be more. Knowledgeabl This dealership - both the new car sales and service departments are fantastic. Bought two vehicles there so far and there will be more. Knowledgeable, efficient and no pressure. More

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Great Customer Service My husband and I received great customer service. George made us feel like a friend. Everyone treated us wonderful and followed through on what th My husband and I received great customer service. George made us feel like a friend. Everyone treated us wonderful and followed through on what they said they would do! More

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I read all the reviews. Being a retired former business owner it seems that no matter how hard you try you just can't please that one person!!! Your company has an OUTSTANDING TEAM and yes I'VE been and owner it seems that no matter how hard you try you just can't please that one person!!! Your company has an OUTSTANDING TEAM and yes I'VE been and used Citrus from as far back as the 1980's. Just ask Jim Hatem I was a customer before he came there. Over all rating for FRIENDLINESS to the public is a TEN { Thanks} Please pass this along to all. Dewey M. Ballard M/Sgt USAF Retired A combat Veteran. More

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This is the best dealership ever. I had originally driven a Challenger with Aaron Skinner who shared my enthusiasm for that great car but my son convinced me to go for something more affordable. We went to s a Challenger with Aaron Skinner who shared my enthusiasm for that great car but my son convinced me to go for something more affordable. We went to several other dealerships within days of finally returning to Citrus. As far as car + price presentation and the quality of the sales agent, there was no grounds for comparison. I called Citrus & spoke to Mike Krupka; Mr. Skinner was not in. I said that we had narrowed down the field to X price range & he said, without hesitation & very enthusiastically, Citrus had cars to offer in that range. I said we'd be there in about 45 minutes. When we got there, Mr. Krupka already had the potential cars up on the screen for us to look at. I mean, he met us @ the front door & immediately took us back to look @ the ones that were exactly in that range, plus he told us the mileage & the story of how each had been acquired. We asked to look at the Jeep and the Dodge Avenger. He had immediate access to the keys. (Previous dealers had to search around for keys & they never talked to us about the history of any car.) Both my son & I drove each car a good distance. (One previous dealer could only manage for us to drive around the parking lot.) Mr. Krupka described all the features of each car. He showed us a ranking sheet for each car. The cars looked great; they were incredibly clean & shining. (Previous dealers showed us cars that we would have been ashamed of.) He never at any time pressured us in any way to buy. (Previous dealers kept insisting we reconsider this or that car, such a deal we'd be missing.) The finance team went out of their way to help us. I really appreciate the efforts Mr. Morgan made on our behalf. I asked to buy an extended warranty and they knew exactly what to do. Mr. Hickam was as efficient as the sales rep, if that were possible!! Everyone was fast, Extremely organized, focused, Professional, courteous, appreciative. They ordered an owner's manual & helped us in other ways. The service staff were also helpful, washed the car, made an extra key. Everyone sent emails thanking us. Mr. Griffiths followed up with the link for buying Dodge accessories when in fact, I had just mentioned, off-hand, that I'd like to buy a key ring. It was just a really great experience buying from Citrus. I hope I can return in the near future for the Challenger but meanwhile, I can't say enough good things about the high quality of Citrus -- especially given that we had other dealers to compare. No comparison !! More

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