Scott Hall | Page 11

Phillips Buick GMC responded

Thanks for your thoughtful review and kind words for Scott. Which were wonderful but when you added your recommendation and a 5-Star rating, it brought a smile to all our faces. We appreciate you giving us the opportunity to earn your confidence and trust.

Phillips Buick GMC responded

Thank you so much for the 5-Star review, it's great to hear that you had a good experience. Just know that our relationship doesn't end after the sale, if you need anything feel free to reach out.

Phillips Buick GMC responded

It is important our customers feel confident with the customer service they receive, so we appreciate this honest feedback and the great 5-Star review. Thank you for your business and please let us know if there is anything further you need.

Phillips Buick GMC responded

Scott continues to make us look like geniuses for bringing him onboard over 28 years ago. Yes, Scott is awesome. You can tell him that and it won't go to his head. He will still be "Scott" and continue to find a way to help customers who seem more like friends and family than anything else. Scott is a relationship builder and you must be too judging by the 5-Stars you gave us. That is "us" as in you, Scott and Phillips Buick GMC. We are all part of the same team and look forward to your continued trust as we go down the road together. Come see us again soon.

Phillips Buick GMC responded

Billy, we love to get reviews like yours. The kind words for Scott and 5-Stars on top of that really make our day and we appreciate you taking time to write such a great review. Your confidence and trust are most important to us, and we look forward to your next visit. Thank you, Billy.

Phillips Buick GMC responded

Scott is so great that way, and is a vital member of our team. Scott genuinely wants to help solve problems for people and enjoys the challenge. The other side of that is it takes someone like you who wants to work along with us to get it done. These can be challenging days and it is great when customers know what they want and how to help us serve them. It all makes for a great start to a relationship. That is probably one reason Scott has so many that rely on him to find the vehicles they need. Thank you for the 5-Star review. It means a lot to us as does your continued confidence. We look forward to your next visit.

Phillips Buick GMC responded

Quick, easy and fair is the best way to buy a car, Pete. We like the way you laid that all out. If there is one thing we all need more of these days it has to be great experiences. Getting your 2020 Mustang from Phillips Buick GMC gives us a chance to start a relationship that goes beyond the actual purchase. Thank you for your confidence is us and we look forward to serving you in the future. We love it when our friends give us 5-Star reviews. High Five, Pete.

Phillips Buick GMC responded

Lorraine, we appreciate your great 5-Star review and taking the time to document your experience here at Phillips Buick GMC. Your review brought a smile to all of our faces, so thanks for returning the favor. Thank you for your business and your continued confidence in us. We look forward to your next visit.

Phillips Buick GMC responded

Wow! Thank you for the 5 Star review Paul, and the wonderful words you had to say about dealing with Scott. We agree with you, Scott is unbelievable and he has been that way for the 14+ years we have known him. Scott seems to have a way of finding amazing customers like you. You know, the thoughtful kind of customer who care enough to share their good fortune with words of appreciation. Reviews like yours are special to us because of what it means to Scott and the rest of our staff. All of us are here to provide service in support of your ownership. Thanks again for taking time to communicate your experience here at Phillips Buick GMC.

Phillips Buick GMC responded

Thanks for the High Review we really appreciate you taking time to tell us about your car-buying experience. Communication is critical in building any relationship and it is a vital part of the sales process. A careful review of all aspects of each deal allows for the inclusion of only those things important to the customer. In the case of joint buying decisions, it may take an extra step or two in order to clarify every aspect of the sale. We are only too happy to do that. We are so glad that all of your questions were addressed to your satisfaction and thank you for your continued confidence in us.