customer service skills could be enhanced to be a little
bit more polite and friendly and cheerful
bit more polite and friendly and cheerful
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by Mattfallentine
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2025 -
Quality Chevrolet responded
Thank you for sharing your feedback with us. I appreciate your insights regarding customer service at Quality Chevrolet Escondido. We strive to create a welcoming environment, and your comments will help us enhance our team's approach. If you have any more thoughts or suggestions, please feel free to reach out to me directly. Your input is valuable to us!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Always professional and pleasant.
The waiting area is nice and clean.
And your sales staff is appreciated.
The waiting area is nice and clean.
And your sales staff is appreciated.
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by the Bawhb
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Link Dixion ( didn’t see him but always great)
Oct 10, 2025 -
Quality Chevrolet responded
Thank you for your feedback! I appreciate your kind words about our professional staff and the cleanliness of our waiting area. At Quality Chevrolet Escondido, we strive to create a pleasant experience for all our customers. If there's anything more we can do for you, please feel free to reach out. We look forward to seeing you again!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Bill is stellar.
Service is mid at best. What happened to the car wash when they are in for service? My car was so dirty outside from just 3 days there.
Service is mid at best. What happened to the car wash when they are in for service? My car was so dirty outside from just 3 days there.
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by joshesg1
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2025 -
Quality Chevrolet responded
Thank you for sharing your thoughts with us, Josh. I appreciate your feedback about the service you received at Quality Chevrolet Escondido. I'm glad to hear that Bill provided stellar assistance, but I also understand your concerns regarding the car wash and the overall service experience. We pride ourselves on maintaining high standards, and your input helps us improve. Please feel free to reach out to us directly so we can address your concerns further. We look forward to serving you better in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Very busy service department.
Customer service was just average. Plenty of room for improvement on efficiency and accuracy!
Customer service was just average. Plenty of room for improvement on efficiency and accuracy!
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by sdmikeg
Verified Customer
Verified Customer
Oct 11, 2025 -
Quality Chevrolet responded
Thank you for your feedback, Mike. I appreciate you taking the time to share your experience with our service department. At Quality Chevrolet Escondido, we strive for excellence and are always looking for ways to improve efficiency and accuracy. Your input is valuable, and I encourage you to reach out to me directly to discuss your concerns further. Thank you for bringing this to our attention.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Customer service is severely lacking.
No communication unless customer calls first. No shuttle service. When dropping off car, no greets you and we spent time waiting before someone came
No communication unless customer calls first. No shuttle service. When dropping off car, no greets you and we spent time waiting before someone came out. We’ve renamed the dealership “Low Quality Chevrolet.”
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by Linda Slade
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2025 -
Quality Chevrolet responded
Thank you for sharing your feedback regarding your experience at Quality Chevrolet Escondido, Linda. I understand your concerns about communication and service during your visit. Your input is valuable to us, and we are committed to improving our customer experience. If you would like to discuss this further, please feel free to reach out to me directly. I appreciate your feedback and hope to have the opportunity to serve you better in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Never had a problem with this dealership.
Every one has always been nice and attentive until my last visit.
Every one has always been nice and attentive until my last visit.
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by gonzalez.roseanna
Verified Customer
Verified Customer
Oct 05, 2025 -
Quality Chevrolet responded
Thank you for your feedback, Roseanna! I appreciate your continued loyalty to Quality Chevrolet Escondido. It's great to hear that you've had positive experiences with us in the past. I understand your recent visit didn't meet the usual standards, and we would love to learn more about it. Please feel free to reach out to us directly so we can address your concerns. We look forward to serving you better in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Good quality service, prompt and friendly.
Scheduling, reception, coordination was all easy, would definitely recommend it. Juan was very helpful throughout the process
Scheduling, reception, coordination was all easy, would definitely recommend it. Juan was very helpful throughout the process
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by Phani
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan
Oct 05, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review, Phani! I'm delighted to hear that you had a positive experience with our team at Quality Chevrolet Escondido. It's great to know that Juan was able to assist you effectively. I truly appreciate your recommendation, and we look forward to seeing you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
The service reps were prompt and helpful from check-in to
checkout. The waiting area was comfortable with a good number of computer workstations. However, I was disappointed to see no complimentary beverage
checkout. The waiting area was comfortable with a good number of computer workstations. However, I was disappointed to see no complimentary beverage machine or snacks there, which seems to be a fairly standard perk to not include. (If I missed it, it probably needs to be in a more prominent location so it can’t be missed.) It took two hours for an oil change, which seems a little excessive with an appointment, but it was fine, and the car wash was good. Overall, a nice experience.
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by rvardon3
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2025 -
Quality Chevrolet responded
Thank you for your feedback. I am glad to hear that our service representatives were prompt and helpful during your visit to Quality Chevrolet Escondido, and that you found our waiting area comfortable. I appreciate your suggestions regarding the complimentary beverage options and the time taken for your oil change. Your input is valuable as we strive to enhance our customer experience. We hope to welcome you back soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great service, easy process, friendly people, very
helpful. Helped me with same day needs to get back to La
helpful. Helped me with same day needs to get back to La
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by nherrera_007
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alex
Oct 01, 2025 -
Quality Chevrolet responded
Thank you for your review! I am happy to hear you had a great experience with us at Quality Chevrolet Escondido. Our team is dedicated to providing friendly and helpful service, and I'm glad we could assist you with your same-day needs. We look forward to seeing you again soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
It was easy in and out service agent was really nice and
easy to deal with thanks
easy to deal with thanks
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by E.sahial
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2025 -
Quality Chevrolet responded
Thank you for your kind words! I'm thrilled to hear that you had an easy and pleasant experience at Quality Chevrolet Escondido. Our team always strives to provide great service, and we appreciate your feedback. We hope to see you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
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