Scott Mortland

Krieger Ford Inc responded

Thank you for choosing Krieger Ford and for taking the time to share your positive experience with Scott Mortland! We're thrilled to hear that the process of purchasing a slightly used Escape for your wife was fast and easy. Providing fair prices and addressing any concerns, such as cosmetic blemishes, are important aspects of our commitment to customer satisfaction. It's wonderful to know that Scott provided you with a reasonable rate for your loan and didn't pressure you into unnecessary options. We appreciate your loyalty as this marks the second vehicle you've purchased from him over the past 7 years. Regarding the service center, we understand that popularity can lead to increased demand. We apologize for any inconvenience, and we're continuously working to improve our services to better accommodate our valued customers. If you ever have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you for many more years to come!

Krieger Ford Inc responded

Thank you so much for sharing your positive experience with Scott Mortland and the Krieger Ford team! We are delighted to hear that Scott's assistance made your car-buying journey a seamless and enjoyable one, especially given the distance you were from home. It's wonderful to know that Scott went above and beyond to help you find the perfect Ford F150 Super Crew that matched your criteria. His expertise and guidance in exploring different options, including the insight on trading with Ford to reduce sales tax, demonstrate our commitment to ensuring our customers have all the information they need to make informed decisions. We truly appreciate your trust in Krieger Ford, and we're thrilled that you found a truck you liked and were able to complete your purchase efficiently. If there's anything else we can assist you with or if you have further feedback to share, please don't hesitate to reach out. Safe travels, and thank you for choosing Krieger Ford!

Krieger Ford Inc responded

Thank you so much for taking the time to share your wonderful feedback about your experience with us and, in particular, with Scott. We are thrilled to hear that you had such a positive experience during the Bronco build process and that you are enjoying your new vehicle. We take pride in delivering exceptional service and ensuring our customers have a seamless and enjoyable journey when purchasing a new vehicle. It's fantastic to hear that Scott's professionalism, helpfulness, and dedication to keeping you informed made a significant impact on your experience. We are delighted to have earned your trust and loyalty as a repeat customer. We're here to assist you with any questions or support you may need as you continue to explore and enjoy your new Bronco. We are committed to providing ongoing assistance and ensuring your satisfaction throughout your ownership experience. Once again, thank you for choosing Krieger Ford. We look forward to serving you in the future and assisting with any of your automotive needs. Should you have any friends or family looking for a vehicle, please don't hesitate to recommend Scott. Wishing you many enjoyable adventures with your new Bronco!

Krieger Ford Inc responded

Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experience with our salesman. Providing excellent customer service is at the core of our values, and we are pleased that our team member went above and beyond to assist you. It's great to know that the salesman not only helped you during the purchase but also continued to provide support after the sale. We understand that your satisfaction doesn't end at the point of purchase, and we are committed to being there for you whenever you need us. Your kind words motivate us to maintain our high standards of customer service and ensure that every customer feels valued and supported throughout their journey with us. If you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We're here to help. Thank you for choosing [Your Company Name]. We look forward to serving you again in the future.

Krieger Ford Inc responded

Thank you so much for your kind words and recommendation! We're thrilled to hear that Scott Mortland at Krieger Ford provided you with an exceptional car buying experience while patiently waiting for your special order Bronco. It's fantastic to know that Scott kept you informed throughout the process, from order placement to shipment, and took the time to ensure your order was exactly as you wanted. At Krieger Ford, we pride ourselves on delivering top-notch customer service, and Scott exemplifies our commitment to making the car buying process as easy and enjoyable as possible. We're glad that he went above and beyond to show you all the features of your new Bronco and provided helpful resources to enhance your ownership experience. We truly appreciate your recommendation and will be sure to share your kind words with Scott and the rest of our team. Congratulations on your new Bronco, and we're delighted that we could be a part of your car buying journey. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new adventure-ready vehicle!

Krieger Ford Inc responded

Thank you for sharing your experience with us! We're glad to hear that Jacob, one of our team members, recognized your need for specific features in a used truck and recommended speaking with Scott. It's great to know that Scott was able to help you explore the option of customizing a new truck to meet your specifications. We take pride in our team's expertise and their ability to navigate our ordering system to provide accurate information. Scott's knowledge and professionalism clearly made a positive impact on your buying journey, and we appreciate your kind words about his assistance. Furthermore, it's wonderful to hear that Harold, our financing expert, explained your financing options and extended warranty coverage to ensure you were well-informed throughout the process. Congratulations on taking delivery of your new F-150 in early May 2023! We hope it's everything you wanted and more. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our dealership, and we wish you many enjoyable miles with your new truck!

Krieger Ford Inc responded

Thank you for sharing your experience with us! We appreciate your trust in our dealership and are delighted to hear about your positive interaction with Scott Mortland during the ordering and delivery process of your new 2023 Ford Super Duty Truck. It's fantastic to know that Scott was able to assist you promptly and provide quick responses to all your inquiries during the ordering process. We pride ourselves on our team's dedication to excellent customer service, and Scott exemplifies that commitment. We are thrilled that your new truck was prepped and ready for pickup in a timely manner upon its arrival. Our goal is to ensure a smooth and enjoyable car buying experience, and we are glad to have met your expectations. Thank you for choosing Krieger as your dealership of choice, and we sincerely appreciate your kind words. Should you have any further questions or require assistance in the future, please feel free to reach out. We are here to serve you.

Krieger Ford Inc responded

Thank you so much for taking the time to share your positive experience at Krieger Ford. We greatly appreciate your feedback and are thrilled to hear that Scott, Dennis, and Rick were instrumental in addressing your concerns and ensuring your satisfaction with your recent purchase of an F-150. At Krieger Ford, we strive to provide exceptional customer service, and it's gratifying to know that our team members went above and beyond to meet your needs. We believe in creating a supportive and enjoyable car-buying experience for all our customers, and we're delighted that we could make a difference for you. We will make sure to pass on your kind words to Scott, Dennis, and Rick, as they will be thrilled to know that their efforts made a positive impact. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help. Once again, thank you for choosing Krieger Ford. We value your business and look forward to serving you again in the future.

Krieger Ford Inc responded

Thank you for taking the time to share your positive experience at Krieger Ford! We are thrilled to hear that our team made you feel right at home over the phone and that you found our team to be efficient and friendly when you visited our store. At Krieger Ford, we take pride in providing exceptional customer service to every person who walks through our doors or contacts us over the phone. We are delighted to hear that you found our team to be efficient and professional, and we appreciate your recommendation. We take our customers' feedback seriously, and we will be sure to share your kind words with our team. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help you with your automotive needs. Thank you for choosing Krieger Ford for your next new or used vehicle.

Krieger Ford Inc responded

It's great to hear that Scott Mortland provided excellent service throughout the buildout and delivery process. Keeping clients informed and making the loan process simple and fast can make a big difference in ensuring a positive customer experience. Thank you for sharing your feedback and I hope you enjoy the end result of the buildout!