Scott Pittenger

Great place for service not only my Passat TDI but all my vehicles. Service writer Luke SHOAF is the best, very knowledgeable, very friendly and on top of his game all the time. He is by far a wonderful se vehicles. Service writer Luke SHOAF is the best, very knowledgeable, very friendly and on top of his game all the time. He is by far a wonderful service writer and go to person for questions and extremely helpful. Luke is an awesome asset for Rusty Wallis VW. A message to his boss or supervisor is not to change a thing!!! Luke is awesome to work with and he always takes care of me and my vehicles. More

Helpful 0

Report | Print

I bought a new car for my daughter and they were very nice and profesional. They even put a large bow on her car. Loved it nice and profesional. They even put a large bow on her car. Loved it More

Helpful 0

Report | Print

I don’t expect mechanical issues on cars after 6 hours of leaving the lot. I also do not expect new cars to have dents. But things happen and it’s the way it’s handled that matter most to me. The attitude wa leaving the lot. I also do not expect new cars to have dents. But things happen and it’s the way it’s handled that matter most to me. The attitude was almost like this is just normal business. Let’s see if they do any better with the dent. Perhaps I should have gotten a clue when they could not get my name or address correct on paperwork. I should have recognized the lack of attention to detail at that moment. More

Helpful 0

Report | Print

Excellent customer service I had a great experience shopping at this car dealership it was my first time visit ever and a no hassle. The environment is very welcoming and clean I had a great experience shopping at this car dealership it was my first time visit ever and a no hassle. The environment is very welcoming and clean. Before coming in to the dealership to select any vehicles, I was online looking at the affordable, great deals that I might be interested in buying. I made a phone call to talk with someone regarding what I saw online, I spoke Janet, she’s a sales associate at the dealership very pleasant, helpful and knowledgeable about their inventory, she assured me that she would be able to assist me in finding the right vehicle. I arrived at Rusty’ Honda Volkswagen Dealership with great expectation of buying a car. I just test drove only two cars knowing that the second car was right for me. I found a 2014 Passat TDI diesel turbo charge which was perfect for my grandson. We made the purchase and I’ve been very pleased with my selection. I would highly recommend anyone looking for a great vehicle to shop here and ask for Janet. The finance manager Scott, was very helpful not pushy about selecting a maintenance plan, he was a pleasure to talk with. He offered and discussed what would be the best additional coverage if I choose to purchase. Overall, I would highly recommend this dealership so anyone looking to make a great affordable purchase and experience excellent Customer service. More

Helpful 1

Report | Print

New purchase of 2019 Beetle SE Very knowledgeable and efficient sales staff. All my questions were answered. Car was detailed on delivery and I got a great deal. Thanks a lot Hector Very knowledgeable and efficient sales staff. All my questions were answered. Car was detailed on delivery and I got a great deal. Thanks a lot Hector. More

Helpful 0

Report | Print

Outstanding service, and they truly stand behind their produ Working with Hector calix was fantastic. He was very committed to helping me get into my second new car. I highly recommend him if you are shopping fo Working with Hector calix was fantastic. He was very committed to helping me get into my second new car. I highly recommend him if you are shopping for a new car in Volkswagen. More

Helpful 1

Report | Print

Sales Person I have purchased many. many cars over my lifetime, some deals easy, others difficult. But good sales people work hard to make their customers happy an I have purchased many. many cars over my lifetime, some deals easy, others difficult. But good sales people work hard to make their customers happy and still sell cars at a profit. I spoke with Matt Soler at Rusty Wallis VW and he was by far the WORST sales person I have ever dealt with. HE tried to low-ball my trade-in and when I showed him with hard copy proof what other dealerships where valuing my trade he simply said go there then. Never tried, never came back with any counter offer to negotitate and see if we could come to an agreement. Just simply said go to the other guy. Rusty Wallis should be embarrassed to have sales people like this working for them and I can assure you that me, my family and everyone else I know and talk to will know about Rusty Wallis VW and most definitely Matt Soler who is obviously just skating by at his job. I started here, but will be writing a letter to VW Corporate as well as word of mouth and every form of social media available to me. I also have over 3,000 LinkedIn connections that will know about Matt Soler and Rusty Wallis. More

Helpful 1

Report | Print

Give you a great price to get you in the door....then....no. RW VW quoted me the lowest prices over the internet and phone. So, I went in and took a look, gave credit app and was ready to do a deal. They then RW VW quoted me the lowest prices over the internet and phone. So, I went in and took a look, gave credit app and was ready to do a deal. They then came back with $2500 worth of adds. If I want to add something to my car, I will do it myself. It will cost less and will be done better. After wasting half of my day, they finally gave a good price. By then I was done and was ready to find a different dealer. If you want to do it the old fashioned way, go to Rusty Wallis. If you want to do it much quicker and with less stress, go elsewhere. I happily purchased two VW's at other dealers in the metroplex. Got a great deal and was completely straightforward and pleasant. More

Helpful 0

Report | Print

2016 Beetle SE (black) I'm a return buyer at Rusty Wallis VW x 3. :) Robert Hill was my salesperson and did an outstanding job working with me and made it a great exper I'm a return buyer at Rusty Wallis VW x 3. :) Robert Hill was my salesperson and did an outstanding job working with me and made it a great experience. I was considering a pre own beetle but I am happy that Robert recommended I take a look at the brand new 2016 Beetles!!!! I am thoroughly enjoying my new turbo Bug!! Thanks I would highly recommend Robert Hill at Rusty Wallis VW if you are looking to purchase a Car. More

Helpful 0

Report | Print

Great Experience From the time we drove up, Rey was very helpful. We had our 10 month old son with us and Rey was very accommodating. He told us we would be satisfied From the time we drove up, Rey was very helpful. We had our 10 month old son with us and Rey was very accommodating. He told us we would be satisfied customers by the time we walked out and he was right. More

Helpful 1

Report | Print