Scott Powley

Nissan Kia of Middletown responded

Lets clarify this situation. You came in with excessive tire wear on your front tires, we diagnosed the problem as your vehicle being severely out of alignment and causing the excessive wear. There was damage on both the front right and front left side of the bumper, the front passenger side wheel was damaged and damage to the front undercarriage, all of which you refused to go into the shop and see while vehicle was on the lift. After storming out and abusing my staff you contacted the owner and then had a meeting with him, he offered a free alignment and to replace your tires at cost. You refused the offer and accused us of causing the damage to your vehicle which would have had to happen a few thousand miles ago at least to cause the current condition of the tires. The problems you had prior with the vehicle where handled through Nissan corporate and resolved as per the corporate representative. If for any reason this website decides to post this inaccurate and fraudulent review I will make this post public along with documentation of ROs and pictures of the damage the vehicle sustained so at least anyone who reads this will have access to the truth.

Nissan Kia of Middletown responded

Big bad wolf? Please reread my response there was no threat or bullying and I apologize if that is how you interpreted it. Just clarifying the situation with facts. Your alignment and tires is the only subject your review and my response was about. So I understand this, your theory is we damaged your car in four different locations some time a few thousand miles ago which put the car out of alignment and ruined your front tires? We offered to pay for your alignment and sell tires at cost which would have totaled to about $300, but you decided to pay $450 somewhere else. Now you want us to perform more work on your vehicle after accusing us of damaging your vehicle, cursing/yelling at our employees and bashing us all over the Internet. I"m confused to say the least as anyone reading this would be. Your strut top which needs replacement is covered under your manufacture warranty and can be performed at any Nissan dealer. I think it best you employ the services of the nearest Nissan dealer to us/you and we will happily forward any information to them they may need. I am sorry it has come to this but we feel at this time and for the future we will no longer be able to service your vehicle. We also feel due to your accusations and demeanor/language towards are staff that any contact to the dealership by phone or in person will be considered harassment and we will pursue the matter legally if necessary. I am writing this with full backing of ownership and our entire management team. We will inform nissan corporate of our decision, please direct any communication through them. We wish you luck with your vehicle. I apologize my name was not on the last response I thought it would be tagged automatically. Chad Kowalewski Sales Manager Nissan Kia Middletown

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UPATE 2/11/2016 LOOK AT THIS ARE UR YOUR FOR REALPrivate Response Nissan Kia of Middletown responded to this review February 11, 2016 Lets clarify this situation. You came in with excessive tire wear on your front tires, we diagnosed the problem as your vehicle being severely out of alignment and causing the excessive wear. There was damage on both the front right and front left side of the bumper, the front passenger side wheel was damaged and damage to the front undercarriage, all of which you refused to go into the shop and see while vehicle was on the lift. After storming out and abusing my staff you contacted the owner and then had a meeting with him, he offered a free alignment and to replace your tires at cost. You refused the offer and accused us of causing the damage to your vehicle which would have had to happen a few thousand miles ago at least to cause the current condition of the tires. The problems you had prior with the vehicle where handled through Nissan corporate and resolved as per the corporate representative. If for any reason this website decides to post this inaccurate and fraudulent review I will make this post public along with documentation of ROs and pictures of the damage the vehicle sustained so at least anyone who reads this will have access to the truth. REPLY 2/11/2016 FROM MR RIVERA NOW THIS HOW YOUR SETTLE THIS MATTER BEING A BULLY OK NOW I WHEN TO YOUR PLACE TO BUY A NEW CAR NOT A CAR WITH DEFECT PART LIKE A NEW TRANSMISSION 2 RIGHT PASSENGER AXLE 3 ROTORS 4 NEW TIRES 5 ALIGNMENT 6 FRONT STRUT ASK YOUR SELF WOULD U HAD BUY THIS CAR FOR YOU OR ANYBODY YOU LOVE OK IT SO FUNNY THAT ON YOUR INVOICE NEVER MENTION ANYTHING ABOUT ANY DAMAGE ON MY VAN AN IT YOUR POLICY TO CHECK ALL VEHICLE UPON ARRIVAL ..I WOULD LIKE TO SEE THE PICTURE OF THAT INVOICE TO NOW SO FUNNY THAT INVOICE 296246 AFTER A TEST DRIVE ALL THIS CAME UP BUT INVOICE 295307 WHAT HAPPEN HE WAS BLIND NOW BACK TO INVOICE 296246 READ THAT ONE GOOD AND WHAT HAPPEN TO THE SIGN POST DUE TO INSURANCE POLICY NO CUSTOMER are ALLOW IN WORK AREA NOW THE NERVE OF YOU TO EMAIL ME THIS PRIVATELY .AND BY WAY USE YOUR NAME NEXT TIME BUT IT COME FROM NISSAN KIA OF MIDDLETOWN NY SO FEEL FREE TO POST THIS YOU BIG BAD WOLF SHAME ON YOU UPDATE 2/10/2016 WOW I HAD TO BUY 2 NEW TIRES AT 9000 MILES SHAME ON UR NISSAN KIA OF MIDDLETOWN NY AND HAD TO GET A ALIGMENT AT THAT TO IT COST ME OVER $450 WHEN I BOUGHT THIS VEHICLE TO SAVE MONEY NOT TO PULL OUT MONEY FOR A NEW MINI VAN AND NOW I HAVE TO WAIT FOR A PART THAT ON BACK ORDER FOR OVER A WEEK SO FAR OOOO WAIT THIS THE BEST ONE YET NOW I HAVE TO WAIT UNTILL MR JERRY GOLDSTEIN COME BACK FROM HIS VACATION 8 DAYS FROM NOW SO HE COULD TALK TO ME ABOUT THIS MATTER BUT I STILL I HAVE DRIVE THIS VAN RATLING BECAUSE STILL HAVE TO TAKE MY KIDS TO SCHOOL AND I HAVD ALOTS OF DOCTOR APPT BUT WHO CARES RIGHT MR GOLDSTEIN UPDATE 2/9/2016 UR GOT TO BE JOKEING I CALL THE NISSAN SERVICE DEPT AND TALK TO PAUL AND HE TOLD ME MY PART IS NOT IN A WEEK LATER AND AT THAT HE TOLD ME AS PER SCOTT THE MANAGER THAT AS PER MR GOLDSTEIN THAT HE NEEDED TO TALK TO ME BEFOR THEY FIX MY VAN I TOLD OK THEN HE TOLD ME WHEN HE COME BACK FROM HIS VACTION ARE YOU KIDDING ME .....YES HE BE BACK ON 2/17/2016 .THIS IS TO FUNNY NOW I HAVE TO WAIT AGAIN UNTILL HE GET BACK FROM HIS VACTION BUT I STILL STUCK WITH A LEMON UPDATE 2/6/2016 NOTING SO FAR SHAME SHAME UPDATE 2/5/2016 NOW IT THE BLAME GAME BUT STILL I HAVE NOT GOT MY VAN FIX NOW THE PART FOR THE VAN IS BACK ORDER IT WAS SNOWING AND RAINING TODAY AT 6AM AND HAD TO ASK MY FRIEND TO DRIVER MY KIDS TO SCHOOL BECAUSE OF MY TIRES THANK YOU NISSAN KIA OF MIDDLETOWN NY FOR SELLING ME A LEMON I THINK IT TIME TO CALL A LAWYER IN FOR THIS MATTER UPDATE 2/3/2016 SHAME ON ME FOR GOING TO NISSAN KIA OF MIDDLETOWN NY THINKING THAT I WAS GETING A NEW 2015 NISSAN QUEST VAN FOR MY WIFE AND KIDS TO BE SAFE BUT NO I GOT A LEMON AND YOU THINK A BIG NAME LIKE NISSAN WOULD BACK THEY NAME UP NOPE BUT SHAME ON ME .SHAME SHAME ON YOU NISSAN KIA OF MIDDLETOWN NY UPDATE 2/1/2016 SHAME O YOU MR GOLDSTIEN I WENT TO YOUR SERVICE DEPT AND NOW YOUR TELLING ME THAT INVOICE 296246 THAT I NEED A LEFT FRONT STRUT AND AT THAT I NEED TO NEW TIRES AND A ALIGNMENT OOOO WAIT YOU WILL SELL ME TRIES AT YOUR COST AND GIVE ME A ALIGNMENT AT NO COST WHAT A JOKE MR GOLDSTEIN I GOT THIS VAN TO BE SAFE BUT NO BUT THANK YOU FOR YOUR NICE WORDS BY THE WAY THE NEW THING IS MY RIGHT SIDE BOTTOMED OUT BUT INVOICE 295307 NEVER show ANY MENTION DAMAGE TO MY VAN NOW YOUR BLAMEING ME BUT YOUR NEVER LOOK AT YOUR WORKER IF THEY DAMAGE IT ON A TEST RIDE WHAT NEXT MR J GOLDSTEIN MOTOR FALL OUT SHAME ON NISSAN KIA OF MIDDLETOWN NY