Scott Roten

I recently purchased a used car for my daughter from Dallas Lee at Volvo Cars Winston Salem and I must say, the entire experience exceeded my expectations in every way possible. From start to finish, Da Dallas Lee at Volvo Cars Winston Salem and I must say, the entire experience exceeded my expectations in every way possible. From start to finish, Dallas Lee demonstrated professionalism, honesty, and a genuine commitment to customer satisfaction that is truly praiseworthy. Right from the initial inquiry, Dallas was incredibly responsive and went out of his way to answer all my questions promptly. He was upfront about the car's history, maintenance records, and any minor issues it had, ensuring complete transparency throughout the process. Upon meeting in person, Dallas was friendly, courteous, and displayed a thorough knowledge of the vehicle. He encouraged a test drive, allowing me to thoroughly evaluate the car's performance and handling. I appreciated his patience as I took my time examining the car and ensuring it met my requirements. The negotiation process was surprisingly pleasant and stress-free. Dallas demonstrated fairness and flexibility, providing a great deal that was well within my budget. I genuinely felt that he valued me as a customer, making me feel at ease throughout the entire transaction. What truly impressed me was Dallas’s commitment to ensuring the car was in pristine condition before handing over the keys. He had the vehicle thoroughly inspected and serviced, addressing any outstanding issues, and even included a fresh detailing, making the car look brand new, with a full tank of gas! In conclusion, I cannot recommend Dallas Lee at Volvo Winston Salem highly enough for his and the dealership’s exceptional service, honesty, and dedication to customer satisfaction. If you are in the market for a used car, I urge you to look no further. Dallas is a true professional who goes above and beyond to ensure you drive away with a fantastic vehicle and a smile on your face. Sincerely, Bill and Jacqueline West More

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i bought a car from them carfax was showing 2 accidents they said employee owned unit was having a baby which i found out later was a lie when i ran autocheck on it came back with frame damage which was no they said employee owned unit was having a baby which i found out later was a lie when i ran autocheck on it came back with frame damage which was not on the carfax i called them sales manger stated he didnt care because autocheck will 90 percent of all auctions and dealers use is false does not matter car is worth half what i paid for it so i have had to file a complaint with dmv inspector and dealing with this bs stay away More

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Excellent customer service! I purchased a 2019 Volvo XC90 a little over 6 months ago. I have never had such an awesome experience. They offer free car washes for life! Every time I purchased a 2019 Volvo XC90 a little over 6 months ago. I have never had such an awesome experience. They offer free car washes for life! Every time I go in, all of the service guys know me and are super friendly and accommodating. Between the fresh cookies and superb service what more could you ask for? I am so happy with my purchase and the continued exceptional service! More

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5th Volvo purchased from Volvo Cars Winston Salem I recently purchased my fifth Volvo from Volvo Cars Winston Salem for several reasons. For one, excellent customer service from the moment I walked i I recently purchased my fifth Volvo from Volvo Cars Winston Salem for several reasons. For one, excellent customer service from the moment I walked in the door, meeting with Tim Gallione and Scott Roten to driving away with the exact vehicle I ordered! The impeccable service department takes care of all concerns without hesitation! This is the ONLY Volvo dealership I would ever consider purchasing a vehicle - pre-owned or brand new and I've purchased each. More

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Excellent customer focused service The purchase of our new Volvo from ordering to delivery was a flawless example of complete customer focused service. The leverage of technology added The purchase of our new Volvo from ordering to delivery was a flawless example of complete customer focused service. The leverage of technology added to our customer .xperience and the sales staffs personal experience with the Volvo product lines allowed them the answer every one of our questions with personal experience. It was refreshing to k ow that they not only sold the product but used it as well More

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Third purchase! Just made our third purchase from Volvo Winston-Salem! The absolute best dealership that we have ever used! Thomas Wells is a great salesman and their Just made our third purchase from Volvo Winston-Salem! The absolute best dealership that we have ever used! Thomas Wells is a great salesman and their customer service cannot be beat. More

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Excellent customer service. Everybody I delt with was willing to help, friendly and professional. They tried there best in every way to work with us during the purchase. excellen Everybody I delt with was willing to help, friendly and professional. They tried there best in every way to work with us during the purchase. excellent experience. More

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In search of - Good to Great There is a saying; "All's well that ends well". In my case, all has not ended well yet but the hope is that it will. I can only recommend this deale There is a saying; "All's well that ends well". In my case, all has not ended well yet but the hope is that it will. I can only recommend this dealership if in fact all does end well and that remains to be seen. My rating of this dealership is based on my experience as a former North Carolina Quality Examiner, a former Board Member of a National Quality organization, a former Lead Judge and trainer of Judges for an International Team Excellence competition and approximately 40 years in the practice of quality and organization development, roughly 25 years of which were in mu own consulting practice. If there is a desire to improve, I'll gladly discuss in detail my experience. Of the people with whom I interacted, Scott Roten was outstanding. More

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Amazing car buy This was the fastest and easiest car purchase I've ever made. Everyone had an answer for every question I had. They were vey organized and ready to pl This was the fastest and easiest car purchase I've ever made. Everyone had an answer for every question I had. They were vey organized and ready to please their customers. Awesome experience. More

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Very friendly Outstanding team and experience. Scott was very helpful with my wishes and needs. Had a few issues after the purchase, but Scott helped me out immedia Outstanding team and experience. Scott was very helpful with my wishes and needs. Had a few issues after the purchase, but Scott helped me out immediately. More

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