
Scott Spears
Internet Sales Consultant
Hanlees Napa Chrysler Dodge Jeep Ram
333 Soscol Avenue
Napa, CA 94559
17 Reviews
Write a Review17 Reviews of Scott Spears
October 16, 2025
The service department is incredibly condescending. The entire miscommunication could have been solved by telling me over the phone, “You may be waiting as long as until the end of the day, 5pm.” Inst The entire miscommunication could have been solved by telling me over the phone, “You may be waiting as long as until the end of the day, 5pm.” Instead, once I got there they were incredibly rude and patronizing. The guy behind the counter said, “You know, it’s kind of like the DMV where you have to wait in line for your turn.” I’m not an idiot, I understand first come first serve policy, but that is not what they expressed over the phone. I was given an appointment time and told it would take 2 to 3 hours. They told me over the phone that they would put me down as “waiting in person.” The mansplaining has to stop. It’s rude and I know no one appreciates it. I won’t be using this service department nor buying our next jeep here either. More
Other Employees Tagged: Tony Christy, Nick Catabay, Mark Guerrero, Jason Pham
September 25, 2025
Very helpful and explained everything being done. Didn’t try to sell unnecessary things that didn’t need to be done. Didn’t try to sell unnecessary things that didn’t need to be done. More
Other Employees Tagged: Tony Christy, Nick Catabay, Mark Guerrero, Jason Pham
September 20, 2025
The staff here is incredible and very helpful. I wouldn’t want to buy a car anywhere else . I wouldn’t want to buy a car anywhere else . More
Other Employees Tagged: Tony Christy, Nick Catabay, Mark Guerrero, Jason Pham
August 23, 2025
They don't do the job well, they simply steal your money without any guarantee. I took my car and the next day I still had the same problem. without any guarantee. I took my car and the next day I still had the same problem. More
Other Employees Tagged: Tony Christy, Nick Catabay, Mark Guerrero, Jason Pham , Jackie
July 17, 2025
Poor service personal, people, and poor comunication to customer service, miscomunication to some custumer, discrimination... customer service, miscomunication to some custumer, discrimination... More
Other Employees Tagged: Tony Christy, Nick Catabay, Mark Guerrero, Jason Pham
March 22, 2025
They were very interested in the health of my vehicle. I must say the my jeep runs better then before. I must say the my jeep runs better then before. More
Other Employees Tagged: Mark Guerrero
November 16, 2024
Really great service and accommodation when looking for vehicles and also when vehicle is in service. The hospitality given is amazing so thank you.. vehicles and also when vehicle is in service. The hospitality given is amazing so thank you.. More
Other Employees Tagged: Tony Christy, Nick Catabay, Mark Guerrero, Jason Pham
October 09, 2024
Great help and customer service will definitely go there again and recommend to other friends again and recommend to other friends More
Other Employees Tagged: Tony Christy, Nick Catabay, Mark Guerrero, Jason Pham
July 30, 2024
Easy in and out service, from service checkin to checkout was a breeze. I was very pleased with the vehicle service completed in a timely manner. Thanks again for a great experience! was a breeze. I was very pleased with the vehicle service completed in a timely manner. Thanks again for a great experience! More
Other Employees Tagged: Tony Christy, Nick Catabay, Mark Guerrero, Jason Pham
December 18, 2023
Great service and helpful staff that answered all the questions i asked and took the time to explain my vehicle. questions i asked and took the time to explain my vehicle. More
Other Employees Tagged: Nick Catabay, Mark Guerrero, Jason Pham