Sean Desilva

Let me start off by saying the 5 star review is personal to Sean DeSilva! If you need to get anything done in this location you either need to be dealing directly with Sean D. or the service manager Susan T to Sean DeSilva! If you need to get anything done in this location you either need to be dealing directly with Sean D. or the service manager Susan T. herself! As for the rest of the service reps Good Luck trying to get a simple question answered! From calling and waiting on hold to them seriously telling you someone is going to assist you and leave you on hold to never pick up the phone line again! These are the issues that make you want to go meet them in person! Their service department seriously needs to be revamped because it has sucked since I purchased my vehicle! What they really need is to have Sean D. train new hires in the service department and retrain the ones that are unfortunately already in the service department! Again if you need to have service done at this location be sure you are dealing DIRECTLY with Sean DeSilva! Don't let me be the voice in your head that tells you "I told you so" when you're dealing with anyone other than SeanD. Personally I really don't care who likes this review as I'm tired of having to complain about the service and getting the manager involved. Jeannette Rivera More

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Sean DeSilva is a great service advisor to me every time my car calls for service my car calls for service More

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I visited Herb Chambers Honda to get service for the first time Friday. Sean DeSilva was my Service Advisor, and he was terrific and so helpful. He reviewed which services I needed to have done, explain first time Friday. Sean DeSilva was my Service Advisor, and he was terrific and so helpful. He reviewed which services I needed to have done, explained them to me, gave me an accurate estimate for the cost of the work, and applied an internet coupon. If they had found anything unexpected problems, he would have called and told me the additional cost if I had chosen to go forward. He was a pleasure to deal with and also said good things about the service manager at my "home" Honda dealership, which is what you want to hear and reflects well on both dealerships. Gold Star to Sean DeSilva and his team. The car was ready when he said it would be. I chose to work with this dealership because I am away from my "home" dealership and my visiting sister, who lives in VA, has come here three times for service over the years and recommended them based on her experience. They fit me in the same week I called! I am very pleased with my experience with the dealership and Sean DeSilva. This was great customer service. More

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Sean DeSilva is really fantastic. I was in twice earlier this month - the first time to look at a sensor that hadn't been reset after an oil change, and the second time for a state in I was in twice earlier this month - the first time to look at a sensor that hadn't been reset after an oil change, and the second time for a state inspection. On both times Sean took care of me right away and made sure that everything was done efficiently and professionally. I really appreciate his attentiveness and care in getting everything right and in quick time. More

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I called Sean about servicing my CRV and he told me to bring it right down. Oil, filters, and tires were all checked, and he kept me informed of its status. Great job! I was out in 90 minutes. bring it right down. Oil, filters, and tires were all checked, and he kept me informed of its status. Great job! I was out in 90 minutes. More

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Just wanted to thank Sean DaSilva for the work he did in digging into some errors (not his) that initially looked as if I owed more money for work that I had already paid for. He got everything squared awa digging into some errors (not his) that initially looked as if I owed more money for work that I had already paid for. He got everything squared away while keeping me informed of the status of my account. Thanks Sean. Marty More

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I had the pleasure of working with Sean DeSilva today. He was super personable and he took the time to explain all I needed to know about my service. He was kind courteous and knowledgeable. I would look He was super personable and he took the time to explain all I needed to know about my service. He was kind courteous and knowledgeable. I would look forward to working with him again. He made the whole service experience painless. More

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I am very pleased with the Honda service I received today. Sean DaSilva did an outstanding job managing many customers this morning despite being short-staffed. He answered all of my questions, was pro today. Sean DaSilva did an outstanding job managing many customers this morning despite being short-staffed. He answered all of my questions, was professional and courteous, and made sure I understood everything I asked about. I also noticed that he treated the other customers with the same level of respect and care. It's wonderful to feel so well taken care of. More

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