Sean Gillen

Disclaimer- I love my Telluride it’s an awesome vehicle. This review is for the service center and does not reflect my feeling toward my amazing vehicle. A few weeks back my car ran out of oil. I thought ma This review is for the service center and does not reflect my feeling toward my amazing vehicle. A few weeks back my car ran out of oil. I thought maybe I messed up big. Then it happened again. I took my car to a local mechanic (who was amazing) and he let me know there was a fracture in the oil housing compartment (side note this is a known issue on this vehicle and this part has been repaired in over 1000 of these vehicles this year alone)and told me to not pay him to fix it because the car was still under warranty (77k miles warranty for 100k). I called up this kia service center and after explaining the issue, the woman told me it was not under warranty. After discussing that I am the original owner, it does have a warranty to 100k the woman agreed and set me an appointment. Why would the immediate answer be NO without even having the details? I was a little uneasy about that. Come to today I bring in my vehicle (under warranty) and drop my keys at the front counter. The gentleman there informed me that I needed to sign some papers then proceeded to tell my it wouldn’t be under warranty (really?!again?!). After discussing (again) with this employee he realized that it is in fact under warranty. Skip ahead a few hours. The mechanic team sends me a text detailing some repairs needed including a belt tensioner that they said needed fixed immediately ($703.90) as well as several other issues. I decided to call to ask about this and was none of that also under warranty? Well you guessed it that was also under warranty. It was fixed along with the oil and I got my car back today. Another issue they wanted to address was a tire that needed replaced- they are not wrong it does but they wanted $535 for 1 tire and install. I’m sorry what?!?! That is wildly expensive. This place is straight up predatory. They will take you for your money if you let them. Don’t trust them and honestly stay away if you can. More

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We found that everyone at the dealership was friendly and very helpful and explained all the features of the car. very helpful and explained all the features of the car. More

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Have had nothing but good experiences with the dealership. The service staff is knowledgeable and takes the time to explain things. I bought a new vehicle 3 months ago and it was hassle free. dealership. The service staff is knowledgeable and takes the time to explain things. I bought a new vehicle 3 months ago and it was hassle free. More

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William Linder man is the best around ! Handled all of our service needs every time. Very happy! Handled all of our service needs every time. Very happy! More

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Ken Ganley Kia is amazing on the whole staff. My salesperson name Brandon Hicks is great and shout out to my financial manager Skye Cheney is always helpful. These two people have help me on purc My salesperson name Brandon Hicks is great and shout out to my financial manager Skye Cheney is always helpful. These two people have help me on purchasing my new Kia at this dealership. More

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My service advisor is very good and friendly. She make sure that I was informed about other services. She make sure that I was informed about other services. More

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my service advisor was able to help me right away and kept me informed with the service updates. I was also able to get a loaner car which was a nice surprise. so from my experience at this dealership is kept me informed with the service updates. I was also able to get a loaner car which was a nice surprise. so from my experience at this dealership is very good and I’m a satisfied customer. More

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Ganley Kia has been helpful in resolving my recall problem. It has taken longer than I anticipated but I was recovering from shoulder surgery and didn’t miss not having my car. However, when my wife problem. It has taken longer than I anticipated but I was recovering from shoulder surgery and didn’t miss not having my car. However, when my wife went to collect the car, she hadn’t driven two miles when something fell off the bottom of the car. She took it straight back to the dealership and now it will be another 4-5 day before I get the car back. Frustrating to be sure. I’m sure I’ll be pleased with the results when I get my car back! More

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Harry in service is very knowledgeable and courteous to me regarding towards service needs for my vehicle. He's the best. He's helping me since friendly kia days.... me regarding towards service needs for my vehicle. He's the best. He's helping me since friendly kia days.... More

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My purchase of a new 2023 Kia Sportage SX in early June of 2022 was smooth and efficient at only 2 hours as I had already researched and test-driven models. I put a lot of miles on my cars (100K on this o of 2022 was smooth and efficient at only 2 hours as I had already researched and test-driven models. I put a lot of miles on my cars (100K on this one) so regular maintenance is a must. I may do oil changes elsewhere during travel, and will install engine and cabin filters myself, but the dealer service has been outstanding and reliable so I use them often. Also, the continuity of the service advisor, Harry Parmar, has tracked recommended service items I had deferred on the previous visit. More

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