Sean Stevenson

My family and I have been buying cars here for over 20 years. But NEVER again. I brought my 2013 Chevy Cruze in for some mechanical work at the Castrucci service dept. While I was waiting for my repair years. But NEVER again. I brought my 2013 Chevy Cruze in for some mechanical work at the Castrucci service dept. While I was waiting for my repairs estimate, I got a text from their used vehicle dept asking me if I would be interested in selling the car instead of having it repaired. I replied that I was interested, and that I would come in to speak about an offer. When I arrived at the dealership I spoke with a salesman named Louis Buehner. He asked me a few questions about the vehicle and I told him that it obviously needs work, but that I would be interested in selling it in lieu of repairing it if they wanted to make me a fair offer. Louis made a few calls and told me that he could offer me $3000 to buy the car, possibly more in trade if I was interested in buying a car. I told him that I was interested in a hybrid, and looked at one they had on the lot. But I informed him that I wanted a plug-in hybrid, which they did not have any of. I told him that I was looking at a volt at another dealership, but that I would be willing to sell my Cruz to them for $3000 regardless. He told me that I would need to go home to get the title, and I asked him if it would be okay for me to return tomorrow or the next day if I was unable to do so tonight. He said that would not be a problem, and I confirmed the same with the service department. I came back with the title days later to complete the sale. When I arrived Louis was not available, so I was asked to speak with Mike Green, a supervisor in the used car dept. He asked which vehicle I was here about and I told him the 2013 Cruze in his service dept. He asked if I had bought a new car yet and I told him that I had, I bought a 2019 Volt from someone else because Castrucci didn’t have any plug in hybrids. After rifling through some papers and a call to his service department, Mr Green informed me that they couldn’t possibly give me $3000 for my car as they originally quoted me. He said that it needed too much work and had not been properly inspected by him before Louis made an offer to me. I replied that I was sorry to hear that there was a communication issue between him and his employee, but fundamentally that is their problem, not mine. I reiterated: an offer of $3000 was made for my vehicle, knowing that it needed repair work and that I was selling it in lieu of having the repairs done. I accepted that offer in good faith, and am now here to complete that transaction. He told me that simply would not be possible, and that he would have to “call around” to see what he could sell the vehicle for as salvage before he could make me an offer. He informed me he would call me back the next day. After not hearing from him, and not having my calls returned for several days, I made an appointment to see Sean Stevenson, the General Sales Manager at Castrucci. I explained to him what happened, and told him that I expected them to follow through on their offer. He said had had no intent of doing so, and that the most he could give me would be $500. I told him that I wouldn’t accept anything less than the original offer made to me. His initial offer of $500 eventually rose as high as $1500, but I told him that this was a matter of honesty in business. If his employees didn’t properly follow protocol when making the offer, then that is unfortunate. But the offer was made and accepted. He did not deny those facts. What he did explicitly say though, is that they wanted me to buy a car from them, and if I had done that, maybe they could have worked with me. I replied that it was outrageous that we was willing to admit out loud that the offer was never genuine in the first place, something he did not seem bothered by. I once again reiterated that an offer was made, and I would not accept anything less. He replied that that wasn’t going to happen, and I left. My warning to you is this: GET IT IN WRITING. I should have known better. More

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Ryan Rege and Gary Lamb are always so kind. They’ve helped my mom and this time we came back and they helped me. I can’t thank them enough—I’d recommend anyone to ask for them!!! They’ve helped my mom and this time we came back and they helped me. I can’t thank them enough—I’d recommend anyone to ask for them!!! More

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I just bought a 2020 equinox the experience was great everyone at the dealership super nice. Special thanks to Gary Lamb, Ryan Rege, and the managers that made me feel like family Sean Stevenson, Rich Wi everyone at the dealership super nice. Special thanks to Gary Lamb, Ryan Rege, and the managers that made me feel like family Sean Stevenson, Rich Wilbur and Mike Green More

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I had a great experience with Lou. He was very knowledgeable. I Would highly recommend! He was very knowledgeable. I Would highly recommend! More

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I got a good deal for my trade-in. It was less than I wanted but fair for what it was. I gave 2 stars because “our price” isn’t really the price. They had all kind of incentives to make the price seem wanted but fair for what it was. I gave 2 stars because “our price” isn’t really the price. They had all kind of incentives to make the price seem like a good deal but in reality that’s not the price, super misleading to get you in the door. If looking for a GM it’s worth going to Dave Kehl for honest upfront prices. More

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Excellent Experience Finally! A dealership experience that was a positive. No pressure...just helpful, answered my questions and let me make my decisions. That was very Finally! A dealership experience that was a positive. No pressure...just helpful, answered my questions and let me make my decisions. That was very appreciated. More

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Best place to get a car, by far. Kevin Bachman was the most helpful and knowledgeable salesperson I've ever worked with. I usually don't enjoy car shopping, but there were no high pr Kevin Bachman was the most helpful and knowledgeable salesperson I've ever worked with. I usually don't enjoy car shopping, but there were no high pressure tactics and they just made everything so easy. We will definitely be coming back. More

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The Castrucci team has set a new standard in salesmanship. From a price standpoint, I visited multiple dealerships with Castrucci's quote and none of them came close to the deal they gave. To the extent that t From a price standpoint, I visited multiple dealerships with Castrucci's quote and none of them came close to the deal they gave. To the extent that the other guys assured me there must be a catch. Sean and Travis kept their word, were direct and every phase of the process was clear and smooth. The out the door price was exactly what I had been quoted. At no point did I feel pressured or like I had to be on the defensive. Even the financing portion was kind of fun (seriously). Every team member I spoke to seemed to genuinely like working there and no one gave off that "sales guy" vibe you get at most dealerships. They will treat you with respect and stand by their word. They've won my business for years to come. More

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Number 1 Dealer If you’re looking for a vehicle MC Chevrolet is the place to go. The sales dept is knowledgeable and will work with you. They did a great job at expla If you’re looking for a vehicle MC Chevrolet is the place to go. The sales dept is knowledgeable and will work with you. They did a great job at explaining everything- with break downs. I have purchase several vehicles here and have never been disappointed. Service is great. More

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Fastest way to buy a car! My sales associate was Kevin and he was so helpful listening to my wants/needs. He helped me find something that I liked with my champagne taste on a My sales associate was Kevin and he was so helpful listening to my wants/needs. He helped me find something that I liked with my champagne taste on a beer budget. Sales managers Rich and Sean were incredibly helpful making this deal happen fast! Knowing that I’m too busy to come in and sit down for hours at a time, they worked out the deal and called me with my options and had all of the paperwork ready for me when I arrived to pick up my new Equinox. I will definitely be going back to Castrucci Chevrolet and sending all of my friends and family there. More

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