Season Stockton

Super helpful left my car will be there again. Loved my salesman. Love Kia Riverchase Kia. Loved my salesman. Love Kia Riverchase Kia. More

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Good customer service builds trust, credibility, and positive word-of-mouth. One of the primary responsibilities of a service advisor is to keep customers informed throughout the repair process. Unfortu positive word-of-mouth. One of the primary responsibilities of a service advisor is to keep customers informed throughout the repair process. Unfortunately, my experience reflected the opposite—marked by poor communication, delays, and growing frustration. On January 19, I brought my vehicle to Greenway Riverchase for repairs. Despite multiple phone calls and voicemails, I received no return communication. The following day, I received an automated message through the Kia portal indicating my vehicle had arrived, but it provided no details or confirmation. As a result, I took time off work and drove to the dealership, where I was informed that diagnostics were beginning. After five business days with no updates, I again attempted contact without success. On the seventh day, I made another trip to the dealership. While paperwork suggested progress, I was given no new or meaningful information—only a repetition of issues I had already explained. At this point, I requested to see my vehicle, as I had never received direct confirmation that any work had begun. After waiting 20 minutes, I learned that no assessment had been performed. This explained the lack of information in the automated system. Another week passed with no communication. When I returned, I requested to speak with a manager. At that time, I was told diagnostics had been completed and tests performed, raising concerns as to why this information had not been shared earlier. It appeared that updates were only provided when I physically arrived at the dealership. During my discussion with management, I was assured that the Kia text system was intended to provide timely updates; however, it was clearly ineffective in this case. The lack of accountability and communication reflected broader organizational issues. By the time I retrieved my vehicle, I had made four trips to the dealership, taking time off work on three occasions and driving approximately six hours round-trip each time. Due to the lack of transparency, I have little confidence in the quality of parts or work performed. I was charged nearly $6,000 for repairs I believe should have cost significantly less, in addition to approximately $240 in fuel expenses. My vehicle was held for over a month. Having previously worked as an automotive service professional and having written standard operating procedures for service operations, I can confidently say this was among the worst service experiences I have encountered. Large dealership groups like Greenway, Asbury, and Lithia often suffer from poor oversight, and this experience exemplifies that issue. Do Not Take Your vehicle there. If others have experienced similar treatment, I encourage you to share your experiences so your concerns can be heard. More

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Samuel Reese was very professional with us explained everything in detail, thank you very much. everything in detail, thank you very much. More

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I had an extremely frustrating and disappointing experience with the service department at Riverchase Kia. I dropped my vehicle off Wednesday and was told I would hear back by the next day. I did n experience with the service department at Riverchase Kia. I dropped my vehicle off Wednesday and was told I would hear back by the next day. I did not receive any update on Thursday. On Friday around 11:00 AM, I called for an update and was told my service advisor would call me back. After two hours with no call, I contacted them again and was told there were no notes in the system about my vehicle at all. About ten minutes later, I received a call stating there was an oil filter housing leak, and I was told my advisor would call me by the end of the day. That call never came—nor did I receive any communication on Saturday. The dealership was closed Sunday. On Monday, my husband called multiple times and was again told there were no notes in the system and that the advisor would call him back. No one ever did. I then called myself before lunch and left a stern voicemail for the service manager, which was never returned. When my husband went to the dealership in person at 3:30 PM, he was told, “Oh, I was just about to call Mrs. Bess,” despite multiple calls and voicemails that had gone unanswered. At that point, we were told the repair was not covered under warranty, and we agreed to pay simply so I could get my car back. This morning, my vehicle status still showed “in progress,” so I called again around 11:30 AM and was told the car was done—yet no one had called to notify me. When we arrived to pick up the vehicle, the final total was over $120 more than what we were quoted the day before. The complete lack of communication, inaccurate information, missing documentation, and price discrepancy is unacceptable. I should not have to repeatedly chase updates, show up in person to get answers, or be surprised by higher charges at pickup. This experience reflects poorly on the service department’s organization, accountability, and respect for customers’ time. I will not be returning, and I would strongly caution others to think twice before trusting their vehicle here. More

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Never buy a car from here the worse dealership I ever seen just horrible never have experience anything like this I wish I would have stayed with Ford seen just horrible never have experience anything like this I wish I would have stayed with Ford More

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I had a fantastic experience at Kia from the moment I walked in, David and Samantha was welcoming, and genuinely helpful. My car was taken in right on time and the service was completed in the time they walked in, David and Samantha was welcoming, and genuinely helpful. My car was taken in right on time and the service was completed in the time they told me it would take. More

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Horrible service! Car was having issues within weeks of purchasing and they did not want to help. I mention the issue before hand and they said “it’s nothing”. Do not Car was having issues within weeks of purchasing and they did not want to help. I mention the issue before hand and they said “it’s nothing”. Do not buy here after you buy your car they will stop caring about you and your vehicle. Do not buy from Quentin and Justin the manager refuses to talk to you. More

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Our service tec Anna was top notch she made sure our vehicle was getting the best service. She went so far as to fine us prepaid service. She kept me well informed on our vehicle progress. When it was vehicle was getting the best service. She went so far as to fine us prepaid service. She kept me well informed on our vehicle progress. When it was time to check out Samantha made it easy and painless. My hat off to the great service received at Riverchase Kia. More

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I want to applaud "Ayanna "Yan" Harville" located at KIA Dealership in Pelham, for giving me the best service possible for my vehicle. She is wonderful, go check her out! Dealership in Pelham, for giving me the best service possible for my vehicle. She is wonderful, go check her out! More

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Anna was so sweet and kept me updated on my car. She also took me home and then picked me up when the car was ready. Samantha was great explaining the charges when I paid. She also took me home and then picked me up when the car was ready. Samantha was great explaining the charges when I paid. More

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