Sebastian Roman | Page 4

I was there to sell my deceased wife 2013 Honda CRV w/ 50,400 miles on it. They agreed to purchase it for $14,000 Oct. 28th and was told by Sebastian that I would have a check in 2 to 3 business days. On 50,400 miles on it. They agreed to purchase it for $14,000 Oct. 28th and was told by Sebastian that I would have a check in 2 to 3 business days. On Nov. 3rd I called saying I had not received a check and was told it was mailed September 31st and to be patient. I'm writing this on Nov. 9th and still have not received a check! Called today to talk to the manager early this morning and did not get a call back, real curious. This was a very emotional decision for me, she loved that vehicle, so thanks Heritage Toyota for making it even worse. More

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Purchased a new Sienna. Completed the sale. Went to the bathroom and when I came back was told everything I needed was all in the vehicle. Got home (an hour away) and rea Completed the sale. Went to the bathroom and when I came back was told everything I needed was all in the vehicle. Got home (an hour away) and realized I was not provided ANY of my paperwork. Not even my temporary registration card to legally be able to drive the car. It's now been 3 days and I still don't have the paperwork despite 10+ calls/emails to the dealership and being told it would be sent via overnight mail. Was told by Daniel that the temp reg form can't be sent via email. Was told by Sebastian that I don't need the form to legally drive the car. A majority of my time spent purchasing the car was declining additional film coats, paint protection, leather protection, extended warranties, etc. Annoying but can be overlooked if the job they needed to do was actually done right. We all make mistakes. It's how we respond to mistakes that defines our character. Their lackluster response and seeming indifference makes it an easy choice to not return to this dealership in the future. More

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Everyone was very accommodating and made the car buying process as smooth as possible. Salesman (Sebastian) was very attentive and was sure to provide all necessary information that was needed in making ou process as smooth as possible. Salesman (Sebastian) was very attentive and was sure to provide all necessary information that was needed in making our final decision. The finance department was very accommodating in meeting our needs and very transparent in explaining additional options and signing paperwork. More

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Sebastian was great! He made the buying process easy. I will definitely deal with him again. He made the buying process easy. I will definitely deal with him again. More

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Fred has been absolutely amazing and very willing to help with the issues that I have experienced. I appreciate his time and effort so much. But I have experienced inconsistencies and things that just do with the issues that I have experienced. I appreciate his time and effort so much. But I have experienced inconsistencies and things that just do not add up. I don't understand how some people know things and others do not know the same thing. Everyone should be on the same page. More

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Decent staff, hard time to get in, you need to came from a specific direction. Overall, good experiance a specific direction. Overall, good experiance More

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Had bad experience the first time but decided to go back and try it a second time. Have a deposit on a new van and it’s been kinda iffy with the communication since. and try it a second time. Have a deposit on a new van and it’s been kinda iffy with the communication since. More

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Sebastian was an amazing person to work with - efficient - courteous- and paid attention to detail. We found the right car for our needs and were in and out quickly all while having the best time there. We - courteous- and paid attention to detail. We found the right car for our needs and were in and out quickly all while having the best time there. We will be recommending him to our friends and family. I can’t say enough good things about him and the outstanding customer service he provided. 5+ stars. More

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Great experience with Herritage Toyota. I called and spoke with a salesperson named Sebastian who was super nice and helpful during the whole process. Placed a deposit over the phone for th I called and spoke with a salesperson named Sebastian who was super nice and helpful during the whole process. Placed a deposit over the phone for the vehicle I wanted got to the dealership later during the week and bought the car. The whole process was 100% transparent. Everyone was extremely friendly. Love my new car!!! More

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Sebastian was very honest, straight to the point and easy to deal with. I was very at ease buying a car from him. Very cool dude. to deal with. I was very at ease buying a car from him. Very cool dude. More

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