Sergio Duran | Page 2

Quality buying experience. Didn't give me the trade in value I wanted but didn't try and sell me dumb stuff at the end. Truck I bought was clean and in the condition presented. They didn't go above and be value I wanted but didn't try and sell me dumb stuff at the end. Truck I bought was clean and in the condition presented. They didn't go above and beyond but they where strait up and didn't play games which in today's market is a xxxx good thing to be, honorable. More

by Adam Reed. Verified Customer Verified Customer

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Im very satisfied with my vehicle its what i wanted and is very nice took a lil longer to get but all good in end is very nice took a lil longer to get but all good in end More

by pbruce381 Verified Customer Verified Customer

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I saw the listing for my new Jeep Compass online via CarGurus. It was listed for a lower price than the car had on its info sheet. At first I was concerned at the price difference and made that known. S CarGurus. It was listed for a lower price than the car had on its info sheet. At first I was concerned at the price difference and made that known. Sergio was great, he reassured me that they would be price matching to the online listing. He was very personable, nice and humble. He did try to offer all the extras, but I politely declined and he didn’t push or become aggressive when I said no. (Which I have seen at other big name car dealers.) There was a bit of a hiccup, when paperwork went back to the financial guy. Which can happen, it can be like a game of telephone, where things can be worded differently or misunderstood. Especially since I used my own lender. We ended up getting corrected and all is good! More

by Arlena P. Verified Customer Verified Customer

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Very easy to buy a new vehicle. Sergio Duran was friendly and very easy to work with. Very professional and Knowledgeable about the Jeep. Also following up the next day about any questions. Thanks and very easy to work with. Very professional and Knowledgeable about the Jeep. Also following up the next day about any questions. Thanks More

by Kajokooi Verified Customer Verified Customer

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Bought hard to find Jeep. Salesman was great (Sergio). They brought (over) priced Jeep $ down enough to buy. Now I’m going to spend $2500 to fix: shocks, tires, wipers, chip in windshield, and NO coolant They brought (over) priced Jeep $ down enough to buy. Now I’m going to spend $2500 to fix: shocks, tires, wipers, chip in windshield, and NO coolant to make it drivable. High pressure sell from manager. Would not recommend. More

by Tonie37 Verified Customer Verified Customer

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I’ve been to many car lots the last few weeks and Palmen was the best. From costumer device to getting me in a car ! was the best. From costumer device to getting me in a car ! More

by Symmieona Verified Customer Verified Customer

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Great customer service! Financing was very helpful! Sergio was still a little green lol but handled business very well and professional!!! Definitely recommend this dealership!!! Sergio was still a little green lol but handled business very well and professional!!! Definitely recommend this dealership!!! More

by Danny Z. Verified Customer Verified Customer

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Unprofessional, lost my paperwork, never sent me my warranty, I had to call multiple times to request it. I basically sold the car to myself and if I could have found another elsewhere I would have don warranty, I had to call multiple times to request it. I basically sold the car to myself and if I could have found another elsewhere I would have done business with another dealership. More

by Samc Verified Customer Verified Customer

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Bad service, will not recommend to anyone took 1hr for someone to help me even though I had an appointment set up already. Loan officer not helpful at all. Asked question he didn't know answers to. He sa someone to help me even though I had an appointment set up already. Loan officer not helpful at all. Asked question he didn't know answers to. He said he'll get back to me Monday and its Wednesday now and still haven't heard from him. Also I didn't notice until days later that they didn't take off $500.00 off from original prices as they had told me, I felt we hot ripped off, will Never go back!! I have always bought my cars at Racine Kia Boucher and will continue to do so. Way better customer service and everyone is friendly and helpful there. And one last thing. I was supposed to have gotten my plates when I purchased truck and they said machine was down. Called to see if machine was up and still haven't gotten a call from dealer. Its been a week now. Hopefully he'll call me this week but I highly doubt it. More

by Elicasares Verified Customer Verified Customer

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Everyone was pleasant. Dealership was very clean. Any questions I had were answered. Sergio was helpful and nice to work with. He checked in after a few days to see if I had any questions or concerns. questions I had were answered. Sergio was helpful and nice to work with. He checked in after a few days to see if I had any questions or concerns. More

by MotherT Verified Customer Verified Customer

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