Sergio Reyna
Sergio Reyna at Victory Toyota of Midtown

Sergio Reyna

Service Director

Victory Toyota of Midtown

3255 North Cicero Ave
Chicago, IL 60641

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4.6
178 Reviews
4.6

178 Reviews

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178 Reviews of Sergio Reyna

February 07, 2026

Dealership Rating
Employee Rating

Excellent customer service experience. Was there for alignment and suspension check up. Happy with the results. More

by sandovalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Blandini

Feb 09, 2026

Victory Toyota of Midtown responded

Thank you so much for your excellent feedback! We’re thrilled to hear you had a great customer service experience & that you’re happy with the results of your alignment & suspension check. We appreciate your trust in us & look forward to assisting you again in the future 🤩

January 31, 2026

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They scratched my rims, and I complained, but the manager only applied a marker to them. More

by marindiego86
Service Price Transparency
Workmanship
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Recommend Dealer
No
Feb 02, 2026

Victory Toyota of Midtown responded

Hi, thank you for bringing this to our attention. We’re very sorry to hear about your experience with your rims — that’s not the level of care we strive to provide. We’d really like the opportunity to make this right for you. Please reach out to us directly so we can look into this further and find a proper solution. — Management Team

January 23, 2026

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Great experience Carlos was amazing, general manager Lane Gibson went above and beyond was great helping to acquire my new RAV 4 . Thanks Cathy More

by CATHYDEFRANCESCHI
Sales Price Transparency
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Recommend Dealer
Yes
Feb 06, 2026

Victory Toyota of Midtown responded

Thank you Cathy for your kind words for our sales team Carlos & Lane that assisted you on your new purchase Rav4 🤩 enjoy your new vehicle!

January 22, 2026

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Overall atmosphere is very nice. From the moment you drive in to the service area you’re greeted with a smile. More

by hernandez6659
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: MAYRA RODRIGUEZ

Feb 02, 2026

Victory Toyota of Midtown responded

Thank you for your 5-star review along with your positive feedback for Mayra Rodriguez & Sergio Reyna.

January 17, 2026

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Excellent service easy to book appointment and was taken care of in a timely manner thank you guys More

by CBANUELOS35
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: MAYRA RODRIGUEZ

Jan 20, 2026

Victory Toyota of Midtown responded

Thank you for the 5-star review CBANUELOS35 & your kind words for our service team Mayra Rodriguez & Sergio Reyna.

January 17, 2026

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Good service but the wait is kind of long. But I will still go back for my oil service. More

by TERESITA66
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2026

Victory Toyota of Midtown responded

Thank you for your 4-star review 🤩✨

January 03, 2026

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I rely on Victory Toyota of Midtown for the service and repair of my vehicle. They never disappoint. I would recommend this business to anyone who wants a job well done! More

by kwauters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MAYRA RODRIGUEZ

Jan 05, 2026

Victory Toyota of Midtown responded

Thank you kwauters for your kind words about our services & we're glad that Sergio Reyna & Mayra Rodriguez made it possible for you. Happy New Year! Thank you.

December 10, 2025

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Excellent service all around, from phone calls to customer service. The waiting area is very comfortable.. thanks More

by analymb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier

Dec 22, 2025

Victory Toyota of Midtown responded

Thank you for your kind words analymb we are so glad we provided you with excellent customer service!

November 24, 2025

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très accueillant et respectueux, toujours à l’écoute et satisfaisant je suis très contente NOSJe More

by DJENABOU84
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MAYRA RODRIGUEZ , Alex Sarmiento

Nov 24, 2025

Victory Toyota of Midtown responded

Thank you very much for your kind words we are very happy we met your expectations 🤩

November 15, 2025

Dealership Rating
Employee Rating

Our experience was smooth and pleasant. The entire staff from service to sales was friendly and efficient. We have gone here for years and they seem to really value customer care. More

by hiss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Tabora , Rene Ortiz, Johnnay in sales, Emily in service

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