Seth Campbell

McLarty Daniel Chrysler Dodge Jeep Ram Fiat of Springdale responded

Sorry for the confusion and unfortunately, I cannot govern the false information on the various apps that are out there. My Technician did point out to you The plug-in station that is for the general public after we were trying to figure out who the owner of the White smart car was that was plugged in to the service shop charger that is marked NOT for public use. He was needing to plug in a paying service customers hybrid vehicle that he was working on and that’s the only place that they can do that so he was trying to take care of a customer. As far as you trying to be a customer, it doesn’t seem there was ever any communication initiated by you to discuss any of the services we provide in any department. I also do not appreciate the way that you recklessly tore out of my parking lot at a high rate of speed, endangering the safety of my customers and employees. Feel free to contact me about this directly. Derek Hill - General Manager

McLarty Daniel Chrysler Dodge Jeep Ram Fiat of Springdale responded

Good Afternoon Mr.Kaufman, We appreciate you taking the time to leave us a review. Unfortunately, this review is unfair and does not reflect the full story and how we got to this point. The first time you brought in your vehicle for us to address the screen issue, you did not have an appointment. We did our best to try to see what was going on without having to do a diagnostic test. Once it was determined that we could not identify an issue and fix the screen, a diagnostic appointment was scheduled for you. From the diagnostic test, it was determined that the vehicle needed a VFH, which is covered under warranty. Unfortunately, we did not have the part needed in stock, so one had to be ordered. A third visit/follow up appointment is necessary to install the part that was ordered in attempt to find a solution and fix your vehicle. Lastly, we strive to provide our customers with the best experience possible and some things are just out of our control. Your service advisor spent quite some time trying to provide you with a solution to have at least one of your screens working in your vehicle for your daughter. It is unfair to say that the department is horrible when our team has done their best to help. We apologize that you feel this way and as a consolation for all of your trips, our service manager would like to fill up your gas tank when you come in for your next appointment. I believe the VFH that was ordered came in today. We hope that once installed it fixes the issue you are having with your vehicles screens.