Shad Smith

My nephew was looking at a Mercury Mariner on Friday, August 21, and called me because he needed a cosigner. The interaction started poorly; before even having my information or running a credit check, S August 21, and called me because he needed a cosigner. The interaction started poorly; before even having my information or running a credit check, Shad began making critical, judgmental assumptions about my credit score and openly talking down about my nephew's credit. When I stopped him to question his tone, he immediately got defensive and claimed he "didn't mean to offend me." It wasn't about being offended—it was about a basic lack of customer respect. Things grew worse when I noted the vehicle was priced significantly higher than its actual market value. When I asked why it was priced so high, Shad completely ignored the question. Instead, he used aggressive, cliché car salesman tactics, claiming he had "another appointment later for the same car" and telling me the vehicle had been "getting a lot of attention" to force a high-pressure situation. Later, when I directly asked him if his behavior was standard for him, his reaction was completely unhinged. He threw a pen onto the counter and defensively snapped that none of his coworkers thought he was disrespectful and that he has plenty of positive reviews. When I asked if he thought throwing a pen and reacting emotionally was professional, he literally said "yes," and that he "wasn't just going to take it." An experienced professional accepts critical feedback with grace. Shad reacted with a volatile, emotional outburst. If I were buying a car for myself, I would have walked out immediately. I will never return to this dealership and strongly advise others to shop elsewhere. I would never buy a vehicle from Shad or recommend this dealership to anyone. More

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I am writing to express my sincere satisfaction with the service I received at Cherry Creek Automotive, particularly from Shad Smith. Mr. Smith was exceptionally helpful and attentive throughout the entire service I received at Cherry Creek Automotive, particularly from Shad Smith. Mr. Smith was exceptionally helpful and attentive throughout the entire process, demonstrating outstanding dedication. His communication skills were exemplary, and he ensured a seamless and stress-free experience, which I greatly appreciated. I am extremely pleased with my new vehicle. I highly recommend Shad to anyone seeking a new car More

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We normally go to big dealerships for our used vehicles. So glad we visited Cherry Creek Automotive, where we met Shad Smith. He found us a lovely used vehicle for our young driver. He knows what his client So glad we visited Cherry Creek Automotive, where we met Shad Smith. He found us a lovely used vehicle for our young driver. He knows what his clients are looking for, and made us feel like family. If you are looking for a vehicle for your new driver see Shad! He knows what matters most for parents, and new drivers. Thank you Shad!! We will send you our friends, and family members. More

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This will be my 2nd vehicle I’ve purchased from them. Both experiences were professional, honest and helpful. I feel Shad went far beyond to help me get this car every step of the way. I didn’t feel like Both experiences were professional, honest and helpful. I feel Shad went far beyond to help me get this car every step of the way. I didn’t feel like I was being scammed or taking advantage of for not being knowledgeable about cars. It was a great experience. More

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Shad Smith, is the only sales person who has ever taken the time to explain everything About my vehicle! Including finance companies to lower interests rates. And insurance quotes. I would definitely the time to explain everything About my vehicle! Including finance companies to lower interests rates. And insurance quotes. I would definitely Buy from him again when buying a car! More

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