Shady Diab

I purchased a jeep 10 years ago and was pleased. Needed a new vehicle now, they still were wonderful to work with. Ignacio was superb. Automobiles have changed a lot. He had to really explain to Needed a new vehicle now, they still were wonderful to work with. Ignacio was superb. Automobiles have changed a lot. He had to really explain to me how all of the technology worked and with what fit best for me. He seems to always be on call, just to answer a question. The other staff members were good as well. Made purchasing my new Jeep as pleasant experience. Glad to know there are dealers like this still around and ready to help. More

by individuelle Verified Customer Verified Customer

Report | Print

I’ve purchased two vehicles from this dealership in the past and never had any issues, but this most recent experience was completely different. The salesman was great, friendly, helpful, and professional. past and never had any issues, but this most recent experience was completely different. The salesman was great, friendly, helpful, and professional. No complaints there. The managers worked hard to make the deal happen, and I appreciate that. However, even considering it wasn’t the easiest deal, spending over six hours at the dealership felt excessive. My previous two purchases with them were wrapped up in half that time, so this process just felt unnecessarily slow and drawn out. Unfortunately, the finance manager, Shady Diab, ruined the overall experience. He became visibly upset when I declined to purchase their overpriced GAP insurance and extended warranties, even raising his voice and talking down to me. That behavior was uncalled for and very unprofessional. To make matters worse, when I left the dealership, the thumb drive with my paperwork wasn’t included in the packet, and I had to return two days later to get it. Overall, I would still recommend this dealership based on my past experiences and the professionalism of the sales team, but I would strongly suggest avoiding any interaction with Shady Diab in the finance office. More

by Raustin Verified Customer Verified Customer

Report | Print

Service was nice and easy the guys really did an amazing job helping me get my jeep job helping me get my jeep More

by prehston26 Verified Customer Verified Customer

Report | Print

The process was very smooth. They helped us and were very kind. Shady was awesome! Gabe is amazing and Randle was very knowledgeable! I wish I had the other key for a pretty much They helped us and were very kind. Shady was awesome! Gabe is amazing and Randle was very knowledgeable! I wish I had the other key for a pretty much brand new car but all in all we are happy. More

by Rubenackerfrances Verified Customer Verified Customer

Report | Print

Pretty good dealership. Everyone encountered was knowledgeable and kind, and I found what I was looking for. Everyone encountered was knowledgeable and kind, and I found what I was looking for. More

by CarShopper Verified Customer Verified Customer

Report | Print

Everyone was very helpful. Had a good experience and when we went back out later for additional help on how to work some things they were very good. Had a good experience and when we went back out later for additional help on how to work some things they were very good. More

by raosborne1 Verified Customer Verified Customer

Report | Print

I went to this dealership to buy a car since my car was totaled in a car accident and I really wanted to find something within a certain budget. Shady was a great sales person. I would highly recommend him totaled in a car accident and I really wanted to find something within a certain budget. Shady was a great sales person. I would highly recommend him if you’re looking to buy a car. This dealership truly has the most reasonable prices! More

by CORA ROBINSON Verified Customer Verified Customer

Report | Print

Could use improvement on customer service at this location overall, Spencer the salesman once he got involved in my situation has been nothing but helpful. Please relay this message to him overall co location overall, Spencer the salesman once he got involved in my situation has been nothing but helpful. Please relay this message to him overall communication could improve at this location. More

by jsnet1028 Verified Customer Verified Customer

Report | Print

If I could rate Shady Diab with less than one star I would. He knows nothing about the cars he’s selling, rude, and arrogant. Everyone else went more than beyond to make the sell go smoothly even after would. He knows nothing about the cars he’s selling, rude, and arrogant. Everyone else went more than beyond to make the sell go smoothly even after a horrible rough start that was going to make us walk away from the deal. I am very proud of the service that I received in the end. More

by paulabevel Verified Customer Verified Customer

Report | Print

Very patient and understood our priorities Wanted a ape fix car and not pushy Perfecciónales fix car and not pushy Perfecciónales More

by CINDYGA2004 Verified Customer Verified Customer

Report | Print