Shady, mis promises and selling used vehicles that need
work Shady, liars, Trash Liar Shady
work Shady, liars, Trash Liar Shady
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by rmercer1014
Verified Customer
Verified Customer
Other Employees Tagged:
Shady Diab
Nov 22, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Mauricio Hernandez - General Manager
MoHernandez@sanantoniodcj.com
The selection process was easy, negotiating is never
enjoyable but overall it was a positive experience.
enjoyable but overall it was a positive experience.
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by stan.hoag
Verified Customer
Verified Customer
Other Employees Tagged:
Shady Diab
Nov 17, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
I will tell my friend about the chrysler dealer to shop
there. It's all good.
there. It's all good.
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by JACKOCON25
Verified Customer
Verified Customer
Nov 14, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thanks for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Very good and professional, courteous, and knowledgeable.
Regan, our sales person goes out highly recommended as well as his Upervisor Nick and Spencer! 5+
Regan, our sales person goes out highly recommended as well as his Upervisor Nick and Spencer! 5+
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by pboneusa
Verified Customer
Verified Customer
Other Employees Tagged:
Shady Diab
Nov 14, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Very professional and very helpful to work with my
payment plan and to inform you about all the special features on the vehicle I purchased
payment plan and to inform you about all the special features on the vehicle I purchased
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by alay42
Verified Customer
Verified Customer
Other Employees Tagged:
Shady Diab
Nov 09, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Awesome service by Aaron.
Will be returning to deal with Aaron when it's time for a new vehicle
Will be returning to deal with Aaron when it's time for a new vehicle
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by cjaystevens
Verified Customer
Verified Customer
Nov 06, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing San Antonio Dodge Chrysler Jeep Ram!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
I purchased a jeep 10 years ago and was pleased.
Needed a new vehicle now, they still were wonderful to work with.
Ignacio was superb. Automobiles have changed a lot. He had to really explain to
Needed a new vehicle now, they still were wonderful to work with.
Ignacio was superb. Automobiles have changed a lot. He had to really explain to me how all of the technology worked and with what fit best for me. He seems to always be on call, just to answer a question.
The other staff members were good as well. Made purchasing my new Jeep as pleasant experience.
Glad to know there are dealers like this still around and ready to help.
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by individuelle
Verified Customer
Verified Customer
Oct 23, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
I’ve purchased two vehicles from this dealership in the
past and never had any issues, but this most recent experience was completely different. The salesman was great, friendly, helpful, and professional.
past and never had any issues, but this most recent experience was completely different. The salesman was great, friendly, helpful, and professional. No complaints there.
The managers worked hard to make the deal happen, and I appreciate that. However, even considering it wasn’t the easiest deal, spending over six hours at the dealership felt excessive. My previous two purchases with them were wrapped up in half that time, so this process just felt unnecessarily slow and drawn out.
Unfortunately, the finance manager, Shady Diab, ruined the overall experience. He became visibly upset when I declined to purchase their overpriced GAP insurance and extended warranties, even raising his voice and talking down to me. That behavior was uncalled for and very unprofessional. To make matters worse, when I left the dealership, the thumb drive with my paperwork wasn’t included in the packet, and I had to return two days later to get it.
Overall, I would still recommend this dealership based on my past experiences and the professionalism of the sales team, but I would strongly suggest avoiding any interaction with Shady Diab in the finance office.
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by Raustin
Verified Customer
Verified Customer
Oct 19, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Service was nice and easy the guys really did an amazing
job helping me get my jeep
job helping me get my jeep
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by prehston26
Verified Customer
Verified Customer
Oct 16, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
The process was very smooth.
They helped us and were very kind. Shady was awesome! Gabe is amazing and Randle was very knowledgeable! I wish I had the other key for a pretty much
They helped us and were very kind. Shady was awesome! Gabe is amazing and Randle was very knowledgeable! I wish I had the other key for a pretty much brand new car but all in all we are happy.
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by Rubenackerfrances
Verified Customer
Verified Customer
Sep 27, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com