Shak Alfonse

We purchased our new vehicle a few months ago. Erick and Shak were very professional and great to deal with during the buying process. The professionalism and care did not stop once we had our veh Erick and Shak were very professional and great to deal with during the buying process. The professionalism and care did not stop once we had our vehicle. We ended up having an issue and the Service department stepped up, even providing a loaner until the issue was resolved. The Service Manager Sam is awesome. He was very responsive, always keeping us informed. They really do have a great team at Safford Brown Hyundai. I highly recommend them whether you’re purchasing a vehicle or simply need your vehicle serviced. More

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Bought a 2014 Ram 1500 December 28, 2022. On the way home the tire pressure light came on and called the salesman and he said to bring it back. Was going to bring truck back on December 30. O On the way home the tire pressure light came on and called the salesman and he said to bring it back. Was going to bring truck back on December 30. On December 29 the check engine light came on. We brought it to the Service Department two days after buying it. They fixed the tire pressure issue. They did diagnostics for the Service Engine Light. The truck needed a Fuel Sending Sensor which was on backorder. We couldn't get this fixed until almost March. In April the engine started ticking and not running good. Then the Check Engine light came on. We took it to Advance Auto and diagnostics had code P0303 Cylinder 3 Misfire and P219A:Bank 1 Air-Fuel Ratio Imbalance. I called the Sales Department manager and told him about this in May. He said to get the Cylinder 3 Misfire problem fixed and call him back about the Bank 1 Air-Fuel Ratio Imbalance. Never .did we know the money we would have to spend to get it running right. My husband and our son hoped that replacing the sparkplugs and switching the coil packs around would fix it, which they did. But this didn't fix it. So we took it to a reputable Auto Repair shop. They drove it and did diagnostics. It needed Camshaft, Lifter Sets, Cylinder Head Gasket Set, Exhaust Manifold Mounting Kit costing $5,587.58 to get it repaired. We talked to the General Manager at Safford Brown asking him to help us with the cost, but wouldn't. Now the Check Engine light is on again. Diagnostics shows the same code as the one that was on the day after we bought it for a Fuel Sending Sensor which Safford Brown was supposed to have fixed. We are so disappointed with this vehicle. We feel like we bought a LEMON vehicle. More

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Very courteous dealership. Service bay and employees make it easy to want to keep coming back. Always ready to help and quick responses. Love this dealership. Service bay and employees make it easy to want to keep coming back. Always ready to help and quick responses. Love this dealership. More

by Terryfultz Verified Customer Verified Customer

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Brian/Freddy was an amazing and very helpful tech all employees were great with very little wait time employees were great with very little wait time More

by Rgray Verified Customer Verified Customer

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Took vehicle in for a new motor. Almost a week after the new motor was installed they took the vehicle an hour away from the dealership to one of their service techs house. They did Almost a week after the new motor was installed they took the vehicle an hour away from the dealership to one of their service techs house. They did not notify me of this and i called hyundai and they told me this is unacceptable. Hyundai also told me to call the police because they thought it was stolen as well. When i explained this to the General Manager he had a snobby attitude and does not plan to give notifaction to any future customers servicing their vehicles. Also a large dent was in my rear bumper that was not there before they received my vehicle. More

by JUSN Verified Customer Verified Customer

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Everyone i met during the purchase process was very friendly and transparent. It was the best one i have ever experienced. friendly and transparent. It was the best one i have ever experienced. More

by ozikyesu Verified Customer Verified Customer

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Best service and sales team, highly recommend to go for new car shopping and very friendly new car shopping and very friendly More

by anjanparikh10 Verified Customer Verified Customer

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Attentive, responsive, proactive; with the customer's best interest at the forefront. My service writer since 2016, Ken Orr, is top shelf and straightforward in every way and Rochelle in Customer Care is best interest at the forefront. My service writer since 2016, Ken Orr, is top shelf and straightforward in every way and Rochelle in Customer Care is spot-on with her follow-up More

by DAVE.RODMAN03 Verified Customer Verified Customer

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Great experience at this dealership. Professional, knowledgeable, helpful, friendly, efficient. All the departments I dealt with were great. I would highly recommend. Professional, knowledgeable, helpful, friendly, efficient. All the departments I dealt with were great. I would highly recommend. More

by bcoppock6 Verified Customer Verified Customer

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Excellent service. I got the best worth out my money. Brian, the Sale consultant and everything was phenomenal I got the best worth out my money. Brian, the Sale consultant and everything was phenomenal More

by esaujohnson Verified Customer Verified Customer

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