Shamir Turner

Gerald Kia of Matteson responded

Thank you so much, Tashay! It's great to hear that you're in love with your new vehicle and that you had an amazing experience with our customer service at Gerald Kia of Matteson. We appreciate your support and look forward to serving you again in the future. Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your positive feedback! We’re happy to know that you feel comfortable with the repairs and appreciate our honesty at Gerald Kia of Matteson. Our priority is to ensure our customers have a trustworthy experience. We look forward to seeing you again soon. Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about our service and our team at Gerald Kia of Matteson. It's great to hear that you found our staff to be friendly and that we kept our promises to you. We look forward to seeing you again and providing you with the same excellent service in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Sherry - I am sorry to hear that we were a bit too aggressive trying to earn your business. We are exremely passionate about helping people and putting our customers into a better situation. Often times it a service customer that needs the most help and we are always here to provide that assistance when needed. In this case it appears we pushed too hard. My apologies. Please feel free to reach out to me personally if there's anything I can do to assist you, Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

Gerald Kia of Matteson responded

Karen, thank you for taking the time to leave us a review! We appreciate your feedback about our team and are glad to hear that you had a positive experience with us at Gerald Kia of Matteson. We look forward to seeing you again in the future. Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your feedback! We're pleased to hear that you experienced good service and timely recall completions at Gerald Kia of Matteson. Our team strives to provide excellent customer service, and we're glad it showed during your visit. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you so much for your amazing review, Mike! We're thrilled to hear that you had such a positive experience at Gerald Kia of Matteson. Your satisfaction means the world to us. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your feedback. We attempted to reach you via call and text from a 708 number on 6/26 at about 2:20 p.m. If you could please respond back at your earliest convenience, we would appreciate it. Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you very much for your feedback. Please reach out to me directly if there is anything further I can do to assist you and give you a better experience. Joshua Patrick Breen General Manager 708.720.8918 Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We never want a client not happy and wanted to touch base with you. We invested in several repairs to the Chevy Cruz vehicle at no charge to you and will call you shortly to discuss what the issue is. Thank you. Sincerely, The Team at Gerald Kia of Matteson