Shane Smith
Shane Smith at Salem Ford
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Shane Smith | Page 2

Parts Manager

Salem Ford

60 South Broadway
Salem, NH 03079

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4.8
22 Reviews
4.8

22 Reviews

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22 Reviews of Shane Smith

August 11, 2023

Dealership Rating
Employee Rating

It was fantastic. Always great service!! Everyone is so nice and helpful! I wouldn't go anywhere else! More

by LISASAMCOREY
Recommend Dealer
Yes

Other Employees Tagged: Shane Smith

Aug 12, 2023

Salem Ford responded

Thank you for leaving such a great review! Your kind words and support motivate us to continue to provide our customers with the best service possible. Thanks again and safe travels!

July 30, 2023

Dealership Rating
Employee Rating

Pick up and delivery was fantastic! Ray in service is truly the best. Thank you! More

by Raydogg81472
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leonard Huysmans, Kobbey Silva, Gerry Lamirande, Ben Holloran , Jake Lampert, Ray clarke

July 28, 2023

Dealership Rating
Employee Rating

Great team at Salem Ford. Always there to help. They make sure you are treated right More

by Spartann
Service Price Transparency
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Recommend Dealer
Yes

July 27, 2023

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Dealer and service tech did a very good job. Ford not having the ability to get parts in a timely manner is very disappointing as a mutual ford owner. More

by W.JUBINVILLE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kobbey Silva, Gerry Lamirande

July 24, 2023

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Cost 175$ and 4hrs to have tell me what I told them was wrong. Wanted 1600 to replace 2 wheel bearings. I bought 4 for $240. More

by billrudd3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gerry Lamirande

Jul 25, 2023

Salem Ford responded

We apologize for your negative experience. At Salem Ford we are committed to fair, honest pricing. It’s unfortunate that there was a miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Armando Rodriguez General Manager

July 17, 2023

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Salem Ford has a very professional staff not only in their service department but their sales and customer service.as well. The facility is always clean and bright. They are a pleasure to do business More

by FCIANCI1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 18, 2023

Salem Ford responded

We greatly appreciate your feedback and leaving us such a great review! Thank you for your continued support and repeat business in both our Sales and Service departments.

June 30, 2023

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I already knew Salem Fords salesman, sales manager and finance manager were top notch: I look forward to buying another Ford. The service writer who I regret forgetting his name, was awesome. I’ve had a f More

by Bronco23
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 03, 2023

Salem Ford responded

We're pleased to hear you had a great experience with the team at Salem Ford. Your feedback is greatly appreciated and motivates us to continue providing our customers with a high level of service they've come to expect. Thanks for your support and the 5-star review...it means so much to us!

June 29, 2023

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Employee Rating

I was treated respectfully and the work completed was outstanding! I will not go anywhere else. Ford in Salem has employees right as you helping you with a smile all the way until you leave making sure More

by Mike
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Armando Rodriguez, Leonard Huysmans, Michael Saltman, Kobbey Silva, Gerry Lamirande, Ben Holloran , Jake Lampert, Destiny Lane, Rob, Chris, Roland, Ray, Eric, Dan, and all the guys on the floor.

June 23, 2023

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Employee Rating

First time we had a problem but the woman who was helping me fixed it right away , she is the best More

by jecapco
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Gerry Lamirande , Matt Pina

April 22, 2023

Dealership Rating
Employee Rating

I have no complaints. My vehicle was received and serviced in a timely manner. Mr Smih was professional and courteous. Am pleased with the work performed. More

by EASTICON
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kobbey Silva, Gerry Lamirande

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