Shane Zertuche

Dealing with this business has turned into a complete nightmare. From lack of experience to even replicate a problem, let alone repair the issue. They dragged their feet for months not fixing anything pr nightmare. From lack of experience to even replicate a problem, let alone repair the issue. They dragged their feet for months not fixing anything properly and kept putting a bandaid on things until the warranty ran out. Now the dealership wants to pass the issue on to Ford customer service which is absolutely useless and another legal tool for the company to make customers get tired and just walk away from what they deserve. Won’t buy it back, because we provided a loaner vehicle. Won’t buy it back because it has passed the warranty period. Won’t buy it back because the mileage is now at 38000 miles. Pay is over $700 for a door ding on our loaner because it happened while you drove it. They completely disregard the fact that this issue started well within the warranty period. They also refuse to accept that I didn’t want the stupid loaner and they forced me into it by wanting to park my vehicle in their shop for months at a time! Unbelievable a company this size would allow its customers to be screwed over like this. More

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Best service and deal ever received Went online looking for a new truck. Sales person Shane Zertuche contacted me I gave him general ideas on what I was looking for. When I came in and c Went online looking for a new truck. Sales person Shane Zertuche contacted me I gave him general ideas on what I was looking for. When I came in and chose a truck we found out it had a recall. This happened on 2 different trucks, but that was Ford's fault not the dealership. Shane went the extra mile trying to find what I was looking for. Well he found it got it in from Dallas and got the deal done around the number I wanted. Excellent service. More

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Comm fleet repair These guys have no idea what they are doing in the commercial fleet. My bran new van has been in there for a month and still have no idea when it will These guys have no idea what they are doing in the commercial fleet. My bran new van has been in there for a month and still have no idea when it will be done !!! No one will return your calls and seem to know anything that might help. Not sure they have even figured out what the real issue is with the motor. Have cancelled my next to orders I had coming with them and will look for another ford dealship to buy our company vans from. More

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My 6th Purchase in 10 years This is my 6th purchase in 10 years from a Mac Haik Dealership ...5 Fords and 1 Chevrolet...I would never buy from another Dealer ...they make it all This is my 6th purchase in 10 years from a Mac Haik Dealership ...5 Fords and 1 Chevrolet...I would never buy from another Dealer ...they make it all so easy to purchase a Vehicle from inventory selection .......great sales personal and finance options ....thanks again Mac Haik and all your Team for an enjoyable visit to your Dealership for my purchase..Marlon Davis More

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