Shari Wilson

Specialties & Trainings

Certified Pre-Owned & CarBravo Specialist: Fully trained on GM's rigorous multi-point inspection standards, warranty coverages, and exchange programs.

Customer Experience Excellence Training: Focused on delivering an efficient, transparent guest experience that aligns with the Walt Massey "Everything We Do is Driven by You" philosophy.

Light-Duty & Heavy-Duty Trucks: Specialized in helping buyers navigate towing capacities, trim levels (like the Trail Boss, RST, and Denali), and bed configurations.

Digital & Video Consultations: Providing seamless, remote assistance through custom video walkarounds and direct-to-cell communication for out-of-town or busy shoppers.

Pre-Owned & Certified Pre-Owned (CPO) Vehicles: Well-versed in the advantages of GM Certified and CarBravo inspections and warranties.

Transparent & No-Pressure Appraisals: Assisting guests through straightforward vehicle trade-ins and simple up-front pricing.

GM Product Certified: Up-to-date factory training on all current Chevrolet and GMC technology, safety features, and performance specifications.

DriveCentric Advanced Communication Training: Certified in modern dealership CRM tools to deliver fast, clear, and efficient digital communication via text and video.

New Chevrolet & GMC Product Knowledge: Expert guidance on the latest lineup, including Silverado and Sierra light/heavy-duty trucks, family SUVs, and EVs.