Sharon Barozzini | Page 2

Ask for Blake and your search is over! We searched high and low from Portage to Mishawaka and only one other person and dealership was close to the experience we had with Blake and the Cast We searched high and low from Portage to Mishawaka and only one other person and dealership was close to the experience we had with Blake and the Castle Ford team. This was our second purchase from the Castle group (first was Castle Subaru in Portage). Blake was patient while answering our (approximately) couple million questions, greeted us with a genuine smile each time we came back, and took the time to locate the exact vehicle we were looking for that was in budget! It was truly a low pressure and relaxed environment. He had the confidence in the truck he found to have us look over every square inch (even gave us a flashlight to do it!) on a lift, on the ground, and probably would've moved earth to let us see it upside down. We were allowed to test drive it, take it to an independent mechanic, test drive it some more, talk about it amongst ourselves without him involved, and come back with new questions. There were a few minor concerns that were found and addressed prior to completion of the sale without complaint and had an agreement on sale to have a couple of glass chips filled on return. Without a doubt, it was the lowest pressure and most relaxed we've felt at about 14 different locations. Sharon in financing was excellent in taking the time to explain the warranty coverage options and GAP insurance. We ended up going with a longer extended warranty that we requested after seeing the value in having the vehicle covered against an expense we wouldn't want to pay for out of pocket. We only met briefly with Greg, but it was an enjoyable experience to meet with a manager who was down to earth and cared more about the proper vehicle for our needs, like Blake, instead of shoehorning us into a vehicle that we didn't want just to finish a sale. Overall, it was an enjoyable experience where we always felt welcomed instead of being dismissed or the phone hung up on us based on looks, income, questions, or our discerning vehicle selections. If you're unsure who to start with, make sure you end up with the Castle Team! Also, if you thought your visit was good enough, a box of butterscotch Dilly bars will be well received by the team :) More

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Castle Ford is the best!!!! Chris is a awesome salesman, he works extremely hard to find the best deal for the buyer !!!! He's very easy to talk to and he listens to your needs Chris is a awesome salesman, he works extremely hard to find the best deal for the buyer !!!! He's very easy to talk to and he listens to your needs !!!!!!! More

by Colleen Kintzele Verified Customer Verified Customer

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Recall work Car was delivered to dealer on time for air bag recall, 11 am and work was not complete until 5:15. Also had other items to address but length of rec Car was delivered to dealer on time for air bag recall, 11 am and work was not complete until 5:15. Also had other items to address but length of recall work negated time to complete. What ever work was done has affected the operation of the am/FM antennae? More

by ryoung10 Verified Customer Verified Customer

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Best car buying experience I expressed to Rob a customer service rep that car buying gives me anxiety so he explained it to the sales person Sharon and they streamlined the whol I expressed to Rob a customer service rep that car buying gives me anxiety so he explained it to the sales person Sharon and they streamlined the whole process for me and I was in and out in less than 2 hours with little to no anxiety. Awesome experience. More

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GREAT PEOPLE TO DEAL WITH I bought a Lincoln MKZ that I saw on CarGurus.com I dealt with several different people on the telephone while negotiating the purchase, all of which I bought a Lincoln MKZ that I saw on CarGurus.com I dealt with several different people on the telephone while negotiating the purchase, all of which were very nice and respectful. I flew to Michigan City, IN from South Carolina to pick the car up. They picked me up from the airport. My husband and I were treated very well and I am extremely happy with my purchase. The only reason I didn't give 5 stars - when I spoke about financing on the phone I was told an approximate interest rate with a good credit rating (mine is excellent), and when I signed the paperwork I discovered that the rate was much higher and there had been no communication with me concerning that. Overall, I would highly recommend this dealer, and you should request to see Milt - He was wonderful! More

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Great Experience Without putting into a ton of words, Castle Ford mad my car buying experience exceptional. I was treated with respect and everything was straightforwa Without putting into a ton of words, Castle Ford mad my car buying experience exceptional. I was treated with respect and everything was straightforward without any hassles that one could expect when buying a car. More

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Enjoyable car buying experience Just bought my 3rd vehicle from Sharon. Very professional and will continue buying cars from her. The entire dealership is excellent in every aspect Just bought my 3rd vehicle from Sharon. Very professional and will continue buying cars from her. The entire dealership is excellent in every aspect and I would recommend them to anyone. More

by TOMNSHERIE Verified Customer Verified Customer

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Oil change and rotate 2 cars I had a oil change and rotate on both of my vehicles, Luis was great on Saturday, and also Leann and Ashley, on friday got me in and out, and they eve I had a oil change and rotate on both of my vehicles, Luis was great on Saturday, and also Leann and Ashley, on friday got me in and out, and they even cleaned my vehicles, was a great place to go, friendly atmosphere wasn't pressured to buy thing I didn't need, thank you ????? More

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Truck tire Bought the truck in July 2018. Continually took it back for the right front tire not holding air. They told me they checked the tire, rotated the tir Bought the truck in July 2018. Continually took it back for the right front tire not holding air. They told me they checked the tire, rotated the tires, continued to leak. They said they checked the sensor and.could not find anything wrong even though the yptire was visibly low, I took it back this week and ended up paying 178.00 because now they said the sensor was bad. Ok so it took them 4 months of teling me they could not find the problem and WOW all of a sudden I need to pay the 178.00 to repair a problem that existed? I had my oil changed in October coupon said 29..99 and I paid 68.00 because I didn't bring the coupon. When I ask if they checked the antifreeze I was told oh its ok the truck is only 2 years old. Ok that was not what I ask and is it such a big deal to check the antifreeze? It really bothers me that Castle is acting like Hirsch. I really hope Castle doesn't take their clients that lightly. Your sales team is great but when you have a problem wow. I have another when I turn more sharply or when I had to make a hard stop my seat moved to the side. This happens every time. Am i comfortable going back in with another complaint? No I am not. More

by Bobbyjoe Verified Customer Verified Customer

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Knowledgeable friendly attentive The staff was great. All my questions were answered. They were very attentive to me and my wife. We will definitely buy another car from Castle! The staff was great. All my questions were answered. They were very attentive to me and my wife. We will definitely buy another car from Castle! More

by mjj23456 Verified Customer Verified Customer

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