Sharon Mityling

Stay away from Findlay Cadillac’s service department —because this experience was not luxury service. It was a month-long mechanical melodrama with no communication, no competent diagnosis, and a surpri —because this experience was not luxury service. It was a month-long mechanical melodrama with no communication, no competent diagnosis, and a surprise ending where my car came home with more problems than it arrived with. I scheduled a Tuesday appointment, even though they already knew they could not inspect the car until Thursday. Apparently, respecting my time was an optional accessory. It took until the following week to receive a diagnosis, and days would pass without a call, text, update, smoke signal, or carrier pigeon. First, they claimed the battery-coolant reservoir was cracked. Then it was supposedly a leaking hose, which caused my warranty claim to be denied. Next, they announced that the part was unavailable and nearly insisted I take the car back broken and without any way to repair it. Then—plot twist!—they found the part after all. By that point, their incorrect presentation of the problem had left me facing a $1,500 repair. The alleged “leak” was near the overflow hose at the top of the reservoir—where coolant is supposed to escape. There was no crack. I have now driven the car for two weeks without losing a single drop of coolant. That $1,500 diagnosis aged about as well as milk in the Las Vegas sun. But wait, there’s more! My car was returned with fractures in the touchscreen and cruise control that no longer works. Neither problem existed when I dropped it off. Findlay denied responsibility but graciously offered to submit another claim against my warranty and let me pay a $250 deductible to repair damage that appeared while the car was in their possession. The audacity was fully loaded, even if the customer service was not. I was interrupted, talked over, treated rudely, and even hung up on. After nearly a month of delays, misdiagnosis, dreadful communication, and new damage to my vehicle, Findlay Cadillac has completely lost my trust. I will never return. Take your car somewhere else, because this service department is an absolute wreck—and not the fabulous kind. More

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Deb Topsham is the best sales agent at the dealership. . my service rider, Sara was also awesome. . my service rider, Sara was also awesome. More

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Very helpful with the problem worked well with my extended warranty company and was able to get me a loaner car from the dealership extended warranty company and was able to get me a loaner car from the dealership More

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Great selection of cars. Deb was Polite and knowledgeable salesperson. Went over all the new features in my new car in detail. I was in and out quickly. Deb was Polite and knowledgeable salesperson. Went over all the new features in my new car in detail. I was in and out quickly. More

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Daniel and the service department did a great job of taking care of a long list of services that were needed on our car. Our car runs great. Thanks for always taking good care. taking care of a long list of services that were needed on our car. Our car runs great. Thanks for always taking good care. More

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Worst dealer experience ever I brought my Escalade into service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let t service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let the service manger at the time know what happened and he replied with how many years the guy worked there didnt seem to concerned. Second incident brought my vehicle in for service and my headphones for rear entertainment came up missing was promised another set , im still waiting 🤷‍♂️ More

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Findlay Cadillac is the absolute best! I would be lost without Sharon and Bryan. The whole team there is amazing! I would be lost without Sharon and Bryan. The whole team there is amazing! More

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They are easy to do business with. Easy to make appointme to. Alwsys friendly and quick to get the job done. Easy to make appointme to. Alwsys friendly and quick to get the job done. More

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Findlay Cadillac service is totally and completely AWESOME. Joe is now my go to service guy. He took amazing and great care of me & my caddy.. Poor caddy had imtermitten electrical issues and a few o AWESOME. Joe is now my go to service guy. He took amazing and great care of me & my caddy.. Poor caddy had imtermitten electrical issues and a few other problems. thank goodness I added the extended warranty a few years ago, the extended warranty just paid for itself and extra. I highly recommend Findlay Cadillac for both purchase and service. More

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Sharon is my go to person at Findlay. Sharon is very knowledgeable, kind and helpful. Joe Lascola Sharon is very knowledgeable, kind and helpful. Joe Lascola More

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