Shaun Barr | Page 11

Jay Williams was great to work with. He was responsive and listened to our needs and helped us find the right car for the right price. He was responsive and listened to our needs and helped us find the right car for the right price. More

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I had an amazing customer service experience when making my purchase with literally every team member! LT was great and made the process quick, easy and seamless! Would definitely recommend to family and fr my purchase with literally every team member! LT was great and made the process quick, easy and seamless! Would definitely recommend to family and friends. More

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LT helped us navigate the whole process and shared incredible knowledge, experience and kindness. He sure knows how to take care of his people, both customers and staff! Very satisfied with our new ve incredible knowledge, experience and kindness. He sure knows how to take care of his people, both customers and staff! Very satisfied with our new vehicle, and future vehicles from Louis at Jim Ellis! More

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Louis was great to deal with and helped us get the car where we needed it and solid before we drove off the lot! Thanks Louis where we needed it and solid before we drove off the lot! Thanks Louis More

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I visited a couple of dealers and salesmen before coming to Jim Ellis and meeting Louis Thompson. At a previous Ford dealer I felt like they were being untruthful and trying to slip things past me and I cau to Jim Ellis and meeting Louis Thompson. At a previous Ford dealer I felt like they were being untruthful and trying to slip things past me and I caught their misdealing with them apologizing later and trying to regain my business. I told them I expect honestly and straight forward dealings and will not tolerate untruthfulness. When I got to Jim Ellis I had not actually planned on purchasing that day but rather looking and gathering info on the cars I wanted to soon purchase. Louis showed me exactly what I wanted and immediately I felt comfortable with Louis. Through the transaction I felt he was honest, did not push and actually listened instead of telling me what I want. He showed me options and I chose what I thought was best for me. When trading in my car they gave me a very fair deal. It did not stop there and the buying process was smooth. Did not deal directly with sales manager Shaun Barr but did converse with him and again it seemed like a cohesive group of salesman that worked well to get the deal I wanted to go through. When going through the financing process, usually an uncomfortable situation of wading through pressure to buy this or that and add into the finance, it was quite the opposite. Andre Thomas presented options, did not pressure, and answered my questions I wanted to know on prices and how they compared to normal maintenance visits. I feel I got what I asked for, not what they wanted me to buy. After spending a lot of hard earned money on a F-150, I feel I got everything I wanted in the deal and comfortable with the value they presented as an entire staff. I drove further than most at about 40 miles and drove past 7 Ford dealers that were closer. When the earlier untruthful dealers lost this sale they also lost future sales because I am more than likely going to buy my youngest son a truck within a couple of years and my first visit will be Jim Ellis Ford. While I thank them for getting me in my new truck, I really want to thank them for their honesty throughout the process. More

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I came in a for a specific truck. They had it ready for me to see when I arrived. The staff is knowledgeable and friendly. The finance team was great. Overall a great dealer experien They had it ready for me to see when I arrived. The staff is knowledgeable and friendly. The finance team was great. Overall a great dealer experience. More

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Louis was very responsive in helping me make sure the car was the right one for me before I came into the dealership. His video of the car was a nice introduction to the car and to Louis! Nice Touch!!! was the right one for me before I came into the dealership. His video of the car was a nice introduction to the car and to Louis! Nice Touch!!! More

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Tom was very helpful and the purchase was easy and quick. Extremely happy with the purchase!! Extremely happy with the purchase!! More

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The easiest car buying experience ever. Denise was very helpful. The whole crew were very professional. I would recommend this dealership. Denise was very helpful. The whole crew were very professional. I would recommend this dealership. More

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Incredible customer service! If you are looking to step back in time when dealerships cared and gave the highest quality service, then look no further. You need to call Louis Tho If you are looking to step back in time when dealerships cared and gave the highest quality service, then look no further. You need to call Louis Thompson III at Jim Ellis Ford! Having shopped, researched, called a ridiculous number of dealerships, I had done my due diligence. I knew exactly what I was looking for both in my next vehicle and expected level of service. Louis and his team exceeded my expectations! My questions were answered quickly, directly, thoroughly, and respectfully. Louis provided exceptional communication and a personalized experience. He truly lives the Jim Ellis Mission to treat customers as family. I also want to thank Shaun and Andre for their prompt and courteous interactions. It is extremely refreshing to have a dealership call you back and follow-up. They worked with our unique, expedited timeline. The contract was not only transparent and honest, but we landed a great deal. This is the third vehicle I have owned and the first brand new vehicle purchased. Thank you, Louis and the Jim Ellis team for making our whole experience a cherished memory. Much appreciated. Keep letting your light shine! More

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