Shaun Gallegos

SHADY! Bring a mechanic if you're buying a car from them. As a single dad of young special need kids I needed a larger car. I bought a used 2021 Sorento and Bring a mechanic if you're buying a car from them. As a single dad of young special need kids I needed a larger car. I bought a used 2021 Sorento and they did not do any inspections or services to the car at all. They will just glue/patch everything up and then blame the customer. Here's my timeline: Dec 17th - purchased 2021 Sorento Dec 18 - EPB light intermittently turned on Dec 19th - EPB light turned off - didn't work that day Dec 20th - EPB light stayed on and called Frankie. He stated to take to Kia for warranty. Dec 26th - took to Tustin Kia and they stated switch was corroded and not covered. Spoke to Frankie and he said he would look into it. Kia service also stated the oil hadn't been changed in 2 years and the brake fluid was filthy. Jan 2nd - phone tag with Frankie and looking into it with used car manager then they said there's nothing they can do and accused me of being the reason for the light. Jan 3rd - took to get oil change and they noticed heavy frame oil before change. Jan 6th - returned to Tustin Kia. Noticed the oil filter housing was cracked and they replaced it under warranty. The used car manager is a coward that wouldn't even speak with me and used Frankie to do his dirty work. Everyone at Tustin Kia service was amazing and how a dealership should be. They couldn't understand how any business would act this way. More

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