Shaun Shore | Page 4

Updated Review: Worst car purchase experience ever as a single female. Went on 3/21 to trade in my vehicle after getting an online quote and ended up being taken advantage of. During negotiation the pap single female. Went on 3/21 to trade in my vehicle after getting an online quote and ended up being taken advantage of. During negotiation the paper Dan showed me on paper was in fact the quoted/agreed upon price $63K I received online, however, it turns out the monthly rate was based on a higher purchase price of $64,568 ($1,568 more) plus items I specifically said during negotiation and signing that I did NOT want included (warranty $7,995 extra) and Xzilon ($2,995 extra) which is not confirmed if it was actually added in the vehicle although I was charged for it. Monday 3/23 - after going through the paperwork and calculating the numbers I realized the only reason my monthly amount is where it's at is because the sales team was quoting me a monthly rate based on a higher sale price that is $12,558 more than the price quoted and presented to me. Monday 3/23, I called/texted Dan Lorenz initially to discuss the trade in amount and then noticed the total finance amount did not add up to what he and I agreed upon (total of $12,558 more than expected). Tuesday 3/24, Sean in finance called me back, said he'd look at my file and get back to me Thurs/Fri. Thursday 03/26, Sean got back to me via email, sent me a warranty cancellation document and said he, Dan and the sales manager would be available to discuss the sales price Friday 04/03 from 2-8pm. After feeling taken advantage of by sales, who wants to wait another week to get this corrected, not me. I went to Woody’s in hopes Woody's making things right by correcting the sale/loan or swapping back my old vehicle. Went in to discuss a sales discrepancy and was treated like xxxx by sales manager, Will Cosenza. While voicing my concern, Will raised his voice at me and called me ignorant and said “if you’re going to be ignorant, I can be too” for not catching the discrepancy during signing. Reminding me, “you’re grown woman and should have done your due diligence and read thoroughly”. Making it abundantly clear to me that “a salesman’s job is to just sell you a vehicle, not to make sure everything you discussed was accurate”. Will proceeded to give me attitude while deflecting and throwing all the blame on me because according to him, I’m “ignorant” and should have done my “due diligence” to make sure everything was accurate. He also blamed Sean in Finance for the Xzilon charge, which is not on Sean. Excuse me for thinking Woody’s would have trustworthy staff! After Will confirmed he saw part of my discrepancy he changed his tone and said “I understand how things can be missed/misunderstood during signing and caught once the excitement goes down”. When I told him it’s still not correct, he raised his voice again in which I requested my paperwork back because I refuse to speak to someone who is going to talk down on me because I caught on to his scheme. I’d rather wait till I have more time on Friday 04/03 to get the situation resolved if it means I don’t have to speak to Will again. Earlier I had given Dan (my salesperson) some of my paperwork that I wanted back, when I asked Will for it, he said “I don’t have it, Dan does” with an attitude. When I asked where Dan was, he said “I don’t know where he’s at, I don’t keep tabs on him, you go look for him”. Ultimately, he paged Dan. When Dan walked in, Will told him I wanted my paperwork back, Dan said he gave it to him. Dan then proceeded to find my papers in a big box of papers to be recycled. Which leads me to believe Will never planned on talking to me or making things right. NEVER experienced anything like this. I’ve never had a salesman show me a breakdown of prices that includes the agreed upon sale price, meanwhile basing my monthly rate on an inflated/full price to make me think the monthly rate was based on agreed purchase price. Original Review: Dan was great to work with and made my buying experience at Woody’s enjoyable. More

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Daniel at Woody GMC made car buying in a stressful situation seamless. I reached out after hail damage to check prices and features of vehicles I was interested in ahead of time. Claudia helped get me situation seamless. I reached out after hail damage to check prices and features of vehicles I was interested in ahead of time. Claudia helped get me answers quickly and did not hassle me as I awaited insurance assessment & processing of my vehicle. Once I knew I for sure needed a vehicle, Daniel got me scheduled to drive the one I wanted for the next day. Had it washed and ready for us to look at even as we arrived early. Daniel's attention to detail, vehicle knowledge and honest personality as well as Woody's more-than-fair prices won us over immediately. There isn't a complaint I have about my experience. I am recommending Daniel @ Woody's to everyone I know. Thank you so much! More

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Anthony was very kind and helpful! As was Shaun. Everything went smoothly! I appreciate that the experience was pleasant. I will recommend Woody’s! As was Shaun. Everything went smoothly! I appreciate that the experience was pleasant. I will recommend Woody’s! More

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Most amazing sales experience I have ever had in a dealership. I know who I will be coming back to buy my vehicles from along with who will be my first recommendation! dealership. I know who I will be coming back to buy my vehicles from along with who will be my first recommendation! More

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Big shoutout to Gene Babb for going above and beyond. He stayed late to make sure everything went smoothly and made the entire process easy and stress-free. You can tell he genuinely cares about his cust He stayed late to make sure everything went smoothly and made the entire process easy and stress-free. You can tell he genuinely cares about his customers and takes pride in what he does. Truly appreciate his dedication and professionalism, highly recommend him to anyone looking to buy a car. More

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Dell was amazing from start to finish. We had visited several car dealerships in the area knowing we were purchasing a new vehicle soon. Dell was one of the main reasons we purchased a Bui We had visited several car dealerships in the area knowing we were purchasing a new vehicle soon. Dell was one of the main reasons we purchased a Buick. His knowledge & thoroughness of the vehicle was very impressive, he took his time to ensure we were very comfortable in our decision with our new vehicle. Up front price for both my trade in & new vehicle, no nonsense. We definitely recommend Dell for any future vehicle purchasing needs. More

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No gimmicks or nonsense. Friendly and what we discussed and agreed to actually happened. No last minute changes to pricing or extra fees. I normally dread going into dealersh Friendly and what we discussed and agreed to actually happened. No last minute changes to pricing or extra fees. I normally dread going into dealerships but this was the best experience I have ever had purchasing a new vehicle. Dan was helpful with showing us the features and was so easy to deal with. More

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Brian was great to work with! The process of purchasing my new vehicle was smooth and enjoyable. I cannot say enough great things! The process of purchasing my new vehicle was smooth and enjoyable. I cannot say enough great things! More

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I had such a smooth experience buying my truck here. Brian helped us out every step of the way and was very accommodating. Brian helped us out every step of the way and was very accommodating. More

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Rogelio was very easy to work with, patient and thorough when going over the vehicle features, and overall very friendly. when going over the vehicle features, and overall very friendly. More

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