Shawn Arnold

I had a 9:00 am appointment which I had made several weeks before, had the vehicle to the shop at 8:30 am. I am from out of town and had several things to do while my vehicle was supposed to be getting weeks before, had the vehicle to the shop at 8:30 am. I am from out of town and had several things to do while my vehicle was supposed to be getting worked on (oil change and to check out why it sometimes smells hot). Received a text that if I needed anything to text back to the text message that was sent to me. I texted...no response, called, said that it wasn't done yet. At 2:10 pm got a courtesy ride back to the dealership to see that my vehicle had not even been moved yet. Left without getting any work/oil changed done. This costed me a day of work, gas and 2 hours of drive time one way. Thanks Lithia, for wasting my time! More

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Absolute always best customer experience! The mechanics in the shop and the service advisors are 100% top-notch. They know their customers, they have mechanical knowledge up at the service de The mechanics in the shop and the service advisors are 100% top-notch. They know their customers, they have mechanical knowledge up at the service desk, they’re always on top of things, and I want everybody to know that the main reason I keep buying these vehicles is because of this service department! More

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Just leased another Jeep Compass. Lithia in Great Falls has been great and met our needs Lithia in Great Falls has been great and met our needs More

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Was good to deal with tryed to very hard sell me things I said over and over no! Said I'm fixing to walk out still the hard sell pitch. I paid cash and still push me to buy all the extra warranty with extra said over and over no! Said I'm fixing to walk out still the hard sell pitch. I paid cash and still push me to buy all the extra warranty with extra cost. Other than that i guess it is ok place to buy More

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Very difficult to finally get to talk to a salesperson, kept changing stuff up on the purchase. Had to spend roughly an entire day haggling until we finally got back close to tge original deal. One thing kept changing stuff up on the purchase. Had to spend roughly an entire day haggling until we finally got back close to tge original deal. One thing we learned on our first purchase here was get 100% in writing. No promises or hand shakes. Vehicle history was not as described one I did a history search. Should have done that prior to buying. More

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Sean our sales guy was superb in every way! He has sold us two vehicles in the last 3 years and both experiences were positive. He has sold us two vehicles in the last 3 years and both experiences were positive. More

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Sean, our dealer representative was awesome. He shepherded through the process from the beginning, friendly, hands-on supportive. Enjoy to do business with the process of completing the transact He shepherded through the process from the beginning, friendly, hands-on supportive. Enjoy to do business with the process of completing the transaction with. Josh was equally simple and efficient. More

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Excellent buying experience. Shawn Larson was my salesman and Mitch took car of financing. Everyone was very professional, friendly and helpful. I bought the truck of my dream Shawn Larson was my salesman and Mitch took car of financing. Everyone was very professional, friendly and helpful. I bought the truck of my dreams! Go see Lithia in Great Falls! You will not regret it! More

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I have bought both cars and rams from them with lifetime oil changes and every time I go there for service they get better and better. Service is fast, friendly and very welcoming. I would recommend everyon oil changes and every time I go there for service they get better and better. Service is fast, friendly and very welcoming. I would recommend everyone to try them out. I will always buy my new vehicles from them. More

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Service department was super fast and friendly. They gave great updates on my vehicle and got me up and going before I knew it! I appreciate them making a sometimes stressful process easier! They gave great updates on my vehicle and got me up and going before I knew it! I appreciate them making a sometimes stressful process easier! More

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