Shawn Rasmussen

Not happy with Toyota at all, my car started holding water and at first the service department gave me a hard time water and at first the service department gave me a hard time More

by nikivera Verified Customer Verified Customer

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I bought my truck from there. The ladies that helped me were very kind and courteous. Thank goodness I bought the extended warranty with modifications. When the front end of my t The ladies that helped me were very kind and courteous. Thank goodness I bought the extended warranty with modifications. When the front end of my truck went out. It took me 9 weeks yes 9 weeks to get my new truck back. Again, I believe this was the warranty places doing mostly, however, 9 weeks to get my 60k truck back is a bit ridiculous. More

by otis.pugh Verified Customer Verified Customer

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Poor communication on helping customers. Charged me for an oil change that should have be covered by Customer Care. Charged me for an oil change that should have be covered by Customer Care. More

by piatkowski6 Verified Customer Verified Customer

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This was the best service appt I have ever had here. You can truly tell they have been working hard to fix past issues and I couldn’t be more pleased. Great job You can truly tell they have been working hard to fix past issues and I couldn’t be more pleased. Great job More

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What a great place to buy and do service! Everyone is very nice and helpful! Everyone is very nice and helpful! More

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Didn’t properly diagnose bad shift solenoid. Since they thought it was good. Replaced another part. Only to discover original issue still persisted. Replaced solenoid as I requested, issue resol Since they thought it was good. Replaced another part. Only to discover original issue still persisted. Replaced solenoid as I requested, issue resolving initial issue, now have brand new issue where vehicle won’t go into gear. This issue may be due to incorrectly replacing UNEEDED part. I’m waiting until Monday to get the vehicle back in. Very frustrating as we’ve had to miss work due to not having a loaner vehicle. Have already had to rent a car as well. More

by Daniel.Harman Verified Customer Verified Customer

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Appointment made 3 weeks out for general maintenance (oil change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash 2) arrived 10min early - 12:50pm. 3) arrived and maintenance tech didn’t know the work they were doing. Tried sending me to parts… when it was already ordered and there. 4) 12:50pm - sat in lobby until 5:45pm. The only updates I was given were when I went to ask. Every Time I was told “about an hour” until finally they gave up trying to estimate and said “they are still working on it” Maintenance department manager prior to visit was good and promised good service; ordered part. Did a great job of calling and following up. Everything after that was absolutely horrible. Poor communication Poor execution Poor internal coordination I feel every time I visit this dealer - somehow the service continues to get worse. Toyota makes amazing cars and trucks - what I don’t understand is, when I had a Lexus, the dealer experience couldn’t be more opposite. Lexus was AMAZING. It’s the same company. I’m not saying Toyota dealers need to be as plush as the Lexus dealers; but the level of service, professionalism and ability to execute so be held to the same standard Toyota builds their cars with. Almost 6 hours for something so basic is embarrassing and disrespectful. Brand new truck… no loaner offered; their reason? “We offer a shuttle.” The shuttle is USELESS to folks who live 45-50 min away and have kids they have to pick up. Suggestions: 1) improve planning 2) improve communication 3) all new cars in for warranty work should get loaner- if not available, car off lot should be given. 4) improve execution. Not even resetting maintenance light… come on… do better. More

by Steven Verified Customer Verified Customer

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Everyone at Carver was beyond phenomenal. Management, Sales, and Service provide great assistance and fantastic customer service. I would recommend to anyone looking to purchase or service th Management, Sales, and Service provide great assistance and fantastic customer service. I would recommend to anyone looking to purchase or service their vehicle. More

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Thank you to the team at Carver Toyota for years of great customer service dealing with both their sales team and service department. Great communication from them when dealing with issues even outside of th customer service dealing with both their sales team and service department. Great communication from them when dealing with issues even outside of their control. I recommend them to anyone looking to buy a new or used vehicle, or if you want to keep your current vehicle maintained to last as long as possible- this is a great place to stop in at. Special thank you to Shawn Rasmussen, Jason Teague and Ashley Jannie for their thorough assistance. More

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We purchased a brand new RAV4 with less than 30 miles on it. When we did the test drive, the tire indicator light came on. Our salesman said he would have the service department check it out before leaving, it. When we did the test drive, the tire indicator light came on. Our salesman said he would have the service department check it out before leaving, and the service department, come to later find out, simply recalibrated the PSI in the tires. Approximately 10 miles from the dealership and on a major interstate, the tire indicator light came back on and then about 5 miles later, the tire blew. We waiting 2 hours for someone to come change the tire and the took the car back to the dealership. When the service department later contacted us, they accused us of hitting something on the road—we did not. Both the service department and our salesman blamed us and indicated there was nothing they could do but they would keep looking into. At this time, even though we were told otherwise, the manager had yet to be notified of the situation. After waiting several hours to hear back, we decided we were done with the dealership and would just pick up the car and purchase four new tires (because I didn’t have any confidence in the remaining three tires on the car). When we picked up the car, the manager spoke with us. He was extremely sorry for and disappointed in what had happened and was willing to work with us. The damage, however, had been done. We went to Sam’s Club to have our new tires installed on our brand new vehicle. When the installation was complete, the attendant told us that he discovered why the tire blew—the remaining three tires were all overinflated, having between 45 and 50 PSI, and that had we continued driving on the tires we left the dealership with, there would have been a good chance that additional tires would have blown. This was clear negligence by the dealership and dishonesty by the salesman and the service department. We will NOT be doing any additional work with the dealership or its service department. More

by KDeArmitt Verified Customer Verified Customer

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