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Sheila Roberts
Sheila Roberts at Steve Hopkins Honda

Sheila Roberts

Service Director

Steve Hopkins Honda

2499 Auto Mall Parkway
Fairfield, CA 94533

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4.8
6 Reviews
4.8

6 Reviews

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6 Reviews of Sheila Roberts

February 28, 2026

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Employee Rating

My experience was wonderful. The sales team worked with me to make a reasonable and find the perfect vehicle that suited my family’s needs. I’m thankful for the great service fro More

by jasonjgorospe
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Edwin, Brenden.

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Feb 28, 2026

Steve Hopkins Honda responded

It’s wonderful to know our sales team helped you find the perfect Honda CR-V for your family. Thank you for acknowledging the service you received. We look forward to building on this relationship when you’re ready for your next purchase.

February 28, 2026

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Honda Service team very professional they always delivered my car on time, The Team Rocks!! More

by Samsolano
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2026

Steve Hopkins Honda responded

Delighted to hear our service team handled your Honda Pilot with professionalism and punctuality. Your feedback motivates everyone involved. Thank you for sharing your experience.

February 26, 2026

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Steve Hopkins is an excellent dealership. I have been a satisfied customer for over 18 years. The service given is excellent. I am a happy customer. More

by Deborah Cupid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Your entire Hopkins Team is outstanding.

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Feb 26, 2026

Steve Hopkins Honda responded

Thank you for trusting us with your Honda CR-V for the past 18 years. We’re pleased the service experience has been excellent. Sheila looks forward to assisting you again.

February 26, 2026

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Honda Service Team is very professional and friendly. Highly recommend this place if you need service on your car. More

by M66Sayre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Ed G.

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Feb 26, 2026

Steve Hopkins Honda responded

Thank you for recommending our team after we serviced your Toyota Avalon. Sheila and Michael appreciate knowing you found our staff professional and friendly. We look forward to assisting you again.

February 25, 2026

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Service was completed as I expected. Always clean, courteous and professional. I will return when service is needed. More

by Rmckinley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leon Cobb

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Feb 25, 2026

Steve Hopkins Honda responded

Thank you for choosing us for your Honda Accord service and for sharing your positive experience with our clean, courteous, and professional team. We’re pleased to have met your expectations. When your vehicle is due for its next appointment, Sheila and our service staff will be ready to assist.

February 25, 2026

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The staff are always friendly and knowledgeable during visits. They definitely work to get you in and out in a timely manner. More

by m.e.m.saunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2026

Steve Hopkins Honda responded

Thank you for highlighting our team’s friendly and knowledgeable service. We’re glad we could work swiftly on your Honda CR-V Hybrid and get you back on the road promptly. We appreciate your review and look forward to your next visit.

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