Sheila Roberts
Sheila Roberts at Steve Hopkins Honda

Sheila Roberts

Service Director

Steve Hopkins Honda

2499 Auto Mall Parkway
Fairfield, CA 94533

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4.9
8 Reviews
4.9

8 Reviews

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8 Reviews of Sheila Roberts

April 11, 2026

Dealership Rating
Employee Rating

I had the best experience with my sales consultant Josh Williams! He greeted me while I was looking at cars and he was very professional. I felt comfortable with him and there was no pressure at all! He ma More

by rachaeleliz
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Josh Williams (sales consultant)

Apr 11, 2026

Steve Hopkins Honda responded

We’re thrilled that your Honda Civic Hybrid lease was smooth and pressure-free. It’s great to know our team took the time to walk you through each feature and handled your paperwork efficiently. Thank you for recommending us and congratulations on your new Honda!

Apr 12, 2026

rachaeleliz responded

Thank you so much! l also wanted to thank Josh Williams (sales consultant) for getting me a rebate I didn't know about which was a great surprise!

March 23, 2026

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Great dealership to do business with. Honest and truthful staff. I was truly comfortable purchasing at this location. I interacted with several dealerships in the area and none of them co More

by jmele10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Josh Williams

Mar 24, 2026

Steve Hopkins Honda responded

Thank you for choosing the Honda Accord Hybrid and sharing your positive experience. It’s wonderful to hear our team helped you feel at ease and provided honest guidance throughout your visit. Please let us know if there’s anything else we can do to assist you.

February 28, 2026

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My experience was wonderful. The sales team worked with me to make a reasonable and find the perfect vehicle that suited my family’s needs. I’m thankful for the great service fro More

by jasonjgorospe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Edwin, Brenden.

Feb 28, 2026

Steve Hopkins Honda responded

It’s wonderful to know our sales team helped you find the perfect Honda CR-V for your family. Thank you for acknowledging the service you received. We look forward to building on this relationship when you’re ready for your next purchase.

February 28, 2026

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Honda Service team very professional they always delivered my car on time, The Team Rocks!! More

by Samsolano
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 28, 2026

Steve Hopkins Honda responded

Delighted to hear our service team handled your Honda Pilot with professionalism and punctuality. Your feedback motivates everyone involved. Thank you for sharing your experience.

February 26, 2026

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Steve Hopkins is an excellent dealership. I have been a satisfied customer for over 18 years. The service given is excellent. I am a happy customer. More

by Deborah Cupid
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Your entire Hopkins Team is outstanding.

Feb 26, 2026

Steve Hopkins Honda responded

Thank you for trusting us with your Honda CR-V for the past 18 years. We’re pleased the service experience has been excellent. Sheila looks forward to assisting you again.

February 26, 2026

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Honda Service Team is very professional and friendly. Highly recommend this place if you need service on your car. More

by M66Sayre
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Ed G.

Feb 26, 2026

Steve Hopkins Honda responded

Thank you for recommending our team after we serviced your Toyota Avalon. Sheila and Michael appreciate knowing you found our staff professional and friendly. We look forward to assisting you again.

February 25, 2026

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Service was completed as I expected. Always clean, courteous and professional. I will return when service is needed. More

by Rmckinley2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leon Cobb

Feb 25, 2026

Steve Hopkins Honda responded

Thank you for choosing us for your Honda Accord service and for sharing your positive experience with our clean, courteous, and professional team. We’re pleased to have met your expectations. When your vehicle is due for its next appointment, Sheila and our service staff will be ready to assist.

February 25, 2026

Dealership Rating
Employee Rating

The staff are always friendly and knowledgeable during visits. They definitely work to get you in and out in a timely manner. More

by m.e.m.saunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Steve Hopkins Honda responded

Thank you for highlighting our team’s friendly and knowledgeable service. We’re glad we could work swiftly on your Honda CR-V Hybrid and get you back on the road promptly. We appreciate your review and look forward to your next visit.

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