Sheila Roberts
Sheila Roberts at Steve Hopkins Honda

Sheila Roberts

Service Director

Steve Hopkins Honda

2499 Auto Mall Parkway
Fairfield, CA 94533

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4.9
14 Reviews
4.9

14 Reviews

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14 Reviews of Sheila Roberts

July 31, 2026

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Employee Rating

Sales guy Brenden Wood was very helpful. .. Lassa Olsen in service Dept. was very helpful too! More

by d.kroll
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Nau

Jul 31, 2026

Steve Hopkins Honda responded

Thank you for sharing your experience. We’re delighted our sales and service teams provided helpful assistance with your new Honda Pilot. Enjoy your Pilot and feel free to reach out if there’s anything else we can do.

July 27, 2026

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Lasso Olsen is very good at his job. ...I really appreciate him....ty....he is the only guy i go too... More

by Ronochs
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Nau

Jul 27, 2026

Steve Hopkins Honda responded

It’s wonderful to hear your service advisor provided excellent support. We’re glad your Honda Accord Hybrid received great care and appreciate your loyalty. We look forward to welcoming you back for your next service visit.

June 06, 2026

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Grandiosa atención, amabilidad y educación, sin duda alguna muy buen personal principalmente Edwin Alvarado, un gran empleado que demuestra respeto y confianza More

by juanjoserojas057
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Edwin Alvarado ⭐️⭐️⭐️⭐️⭐️

Jun 06, 2026

Steve Hopkins Honda responded

It means a lot to hear that our team provided attentive, friendly, and courteous service. Congratulations on your new Honda and we look forward to assisting you again.

June 06, 2026

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We have been customers for many years. I have been pleased with the service. We love working with Ed Guantanamo. The staff helped us find my new CRV and take care of my prior lease. I feel More

by almartin407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau

Jun 06, 2026

Steve Hopkins Honda responded

Thank you for your loyalty over the past 40 years and for entrusting us with more than 10 vehicles for your family. We’re delighted to have assisted you with your new Honda CR-V Hybrid and prior lease, and to know that our team’s attentiveness made the process smooth. We appreciate your recommendations to friends.

June 04, 2026

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Had a great experience overall at Steve Hopkins Salesman Brendan worked really well with what I was looking for overall exceptional customer service from him! Highly recommend his salesmanship! More

by erikalizbethavila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Brendan

Jun 04, 2026

Steve Hopkins Honda responded

We’re thrilled our sales team provided the exceptional service you needed while finding your new Honda CR-V Hybrid. Thank you for recommending us and for choosing Steve Hopkins Honda. Enjoy every mile in your CR-V Hybrid!

May 07, 2026

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It was a great experience. I got the truck that I wanted. It was quick. I couldn’t have asked for better customer service. Thanks everybody at Steve Hawkins Honda. More

by 84josesalvador
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau

May 07, 2026

Steve Hopkins Honda responded

It’s great to know you found the Ram you wanted so quickly and that our team delivered such attentive service. Congratulations on your purchase. Thank you for the five-star review!

April 11, 2026

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I had the best experience with my sales consultant Josh Williams! He greeted me while I was looking at cars and he was very professional. I felt comfortable with him and there was no pressure at all! He ma More

by rachaeleliz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Josh Williams (sales consultant)

Apr 11, 2026

Steve Hopkins Honda responded

We’re thrilled that your Honda Civic Hybrid lease was smooth and pressure-free. It’s great to know our team took the time to walk you through each feature and handled your paperwork efficiently. Thank you for recommending us and congratulations on your new Honda!

Apr 12, 2026

rachaeleliz responded

Thank you so much! l also wanted to thank Josh Williams (sales consultant) for getting me a rebate I didn't know about which was a great surprise!

March 23, 2026

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Great dealership to do business with. Honest and truthful staff. I was truly comfortable purchasing at this location. I interacted with several dealerships in the area and none of them co More

by jmele10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Josh Williams

Mar 24, 2026

Steve Hopkins Honda responded

Thank you for choosing the Honda Accord Hybrid and sharing your positive experience. It’s wonderful to hear our team helped you feel at ease and provided honest guidance throughout your visit. Please let us know if there’s anything else we can do to assist you.

February 28, 2026

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Employee Rating

My experience was wonderful. The sales team worked with me to make a reasonable and find the perfect vehicle that suited my family’s needs. I’m thankful for the great service fro More

by jasonjgorospe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Nau , Edwin, Brenden.

Feb 28, 2026

Steve Hopkins Honda responded

It’s wonderful to know our sales team helped you find the perfect Honda CR-V for your family. Thank you for acknowledging the service you received. We look forward to building on this relationship when you’re ready for your next purchase.

February 28, 2026

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Honda Service team very professional they always delivered my car on time, The Team Rocks!! More

by Samsolano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2026

Steve Hopkins Honda responded

Delighted to hear our service team handled your Honda Pilot with professionalism and punctuality. Your feedback motivates everyone involved. Thank you for sharing your experience.

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