Shelby Ratcliffe

Unprofessional, Unethical, and Rude - based on other reviews this seems to be a pattern. Vehicle scheduled for service, 3 days at dealership with no repairs completed. Communication was a random text, reviews this seems to be a pattern. Vehicle scheduled for service, 3 days at dealership with no repairs completed. Communication was a random text, no phone calls from the service department. Front end noise miss diagnosed, wheel fell of vehicle a couple of weeks later. Dustin was very dismissive and did nothing but try to justify why he was not responsible. Not one time did anyone ask if they could help or if anyone was hurt in any way. Dustin even offered to refund the diagnostic fee if I would remove my online review. More

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1. Dustin Smith stated last week during test drive for transmission that the brake service would be $170. Instead it was $229 according to what Bradley Lambert stated when I got to the dealership for transmission that the brake service would be $170. Instead it was $229 according to what Bradley Lambert stated when I got to the dealership for the appt. He further stated the service would take 2-3 days! This was a shock as I had no idea I wouldn’t be getting my vehicle back the same day. Bradley then advised me he “work it in.” 2. Dustin Smith stated last week during the test drive for the transmission jerking in final gear that the diagnostic test would be about $200. Today, according to what Bradley stated on the phone, there were no codes. He didn’t state there wouldn’t be a charge. When I arrived at the dealership to retrieve my vehicle I was stunned there was no diagnostic test charge. On the invoice it states DIAGNOSTIC FEE OF $199.95 APPLIES IF MORE THAN CODES ARE PULLED. If more than what codes are pulled? Five, ten, twenty, what? 3. What is G.O.G. What am I paying for? Why are supplies listed and charged for twice on this invoice? 4. The $229 Bradley quoted was an inaccurate statement if I paid $259.95! 5. On the third (back page) there were two line items listed. A battery check which appeared to be okay. And “Rear wiper switch stuck.” My rear wiper switch is NOT stuck and never has been. I don’t understand why this is listed. Explanation? More

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I went in for a simple oil change but most definitely won’t be back to this specific dealer. After the change I watched the lube tech harshly accelerate my Ram TRX multiple times back to the service pick won’t be back to this specific dealer. After the change I watched the lube tech harshly accelerate my Ram TRX multiple times back to the service pickup area. After oil change the next day I found residual oil dripping from the undercarriage and all pooled up on the skid plate of the truck. Luckily it turns out it was a mess of oil left over from the recent oil change, there was also used oil on the paint around the hood. They then did not communicate with me and drove my truck off the dealer lot to the dirty unapproved car wash down the street. When I brought up these concerns to one of the service advisors there (bald guy with black beard) he got defensive and rude and had a what do you want me to do about it attitude. More

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