Shelly Wagstaff
Shelly Wagstaff at Upper Marlboro Ford

Shelly Wagstaff

Marketing Director

Upper Marlboro Ford

5701 Crain Highway
Upper Marlboro, MD 20772

4.5
19 Reviews
4.5

19 Reviews

Write a Review

19 Reviews of Shelly Wagstaff

November 06, 2025

Dealership Rating
Employee Rating

I bought a certificated used car for 19,000 and next day it broke down and they told me because it was used they couldn’t do anything and anything needed to be fix was going to be on me. More

by Willianpavon27
Sales Price Transparency
Recommend Dealer
No

September 07, 2025

Dealership Rating
Employee Rating

Great people to work with , friendly, and most of all they know the product. I highly recommend them. More

by exboatman@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2025

Upper Marlboro Ford responded

We’re so glad you had a great experience at Upper Marlboro Ford. Your recommendation means a lot to us! Safe travels!

August 30, 2025

Dealership Rating
Employee Rating

The sales staff was excellent however we were deceived from the service department. They said they completed service which was never looked at very dissatisfied and circulate trust was broken. More

by chrismcummins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 06, 2025

Upper Marlboro Ford responded

It's concerning to hear about your experience with our service department. We strive for transparency and trust, so it's disappointing that we fell short in this instance. We'd like the opportunity to address this issue directly and restore your confidence in us. Please feel free to reach out at your convenience. Thank you, Management Team at Upper Marlboro Ford - (301) 627-5600

May 23, 2025

Dealership Rating
Employee Rating

My experience was awesome. Ron was very helpful and personable. Financing worked with me on the pricing and were very understanding of my financial situation. More

by C.p.jones
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronald Murray

May 27, 2025

Upper Marlboro Ford responded

We're delighted to hear that Ron and the team at Upper Marlboro Ford made your experience awesome! It's great to know our financing department could accommodate your needs. Thank you for choosing us!

March 03, 2025

Dealership Rating
Employee Rating

Devan Manley sold us our new Bronco. Everyone that helped finalize the sale. We’re very helpful and knowledgeable. More

by wdychildcare353
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 30, 2024

Dealership Rating
Employee Rating

The Dealership is selling cars with transmission issues, not only the first sell but trying to correct the issue, the second sell as well, horrible. Both cars had transmission issues with a lot more where More

by valencia.kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rob Meeks - Floyd Alexander (Horrible)

November 17, 2024

Dealership Rating
Employee Rating

I have had many great purchase and service appointments with the Upper Marlboro Ford Dealership. Love their friendly service, expeditious processing and service department is beyond helpful and fast More

by dottiemch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 12, 2024

Dealership Rating
Employee Rating

Friendly and knowledgeable staff. No matter who’s your sales person, any staff member will answer questions and if they don’t know the answer they’ll find someone who knows. More

by Sheronwallace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 04, 2024

Dealership Rating
Employee Rating

Everyone was helpful from our salesman Christian to the finance..and Shelly was great!! You want to be put in vehicle and be satisfied go see Christian !!! More

by barrowterrell2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian

June 20, 2024

Dealership Rating
Employee Rating

Great experience. Everyone from the salesperson to finance. It was so quick and an enjoyable experience. Will definitely suggest this dealer to my friends. More

by camerontdy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
1

Dealership Inventory (194 Vehicles)

new 2025 Ford F-150 car, priced at $44,127
2025 Ford F-150
new
N/A exterior
Automatic
Four-wheel Drive
new 2024 Ford Transit-150 car, priced at $48,821
2024 Ford Transit-150
new
Oxford White exterior
Automatic
Rear-wheel Drive
new 2025 Ford Expedition car, priced at $80,400
2025 Ford Expedition
new
Star White exterior
Automatic
Four-wheel Drive
new 2025 Ford Maverick car, priced at $36,691
2025 Ford Maverick
new
Velocity Blue exterior
Automatic
All-wheel Drive
new 2025 Ford Bronco Sport car, priced at $34,924
2025 Ford Bronco Sport
new
Desert Sand exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco Sport car, priced at $27,854
2025 Ford Bronco Sport
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive