Sherry Blades

We had our 2023 Mercedes Sprinter in for service for a couple days to have a windshield put in, recalibrate radar and check misc. fault lights that come on time to time. This morning at 10:18am we get an couple days to have a windshield put in, recalibrate radar and check misc. fault lights that come on time to time. This morning at 10:18am we get an email with the mechanic talking showing our van is ready. He says the windshield is installed, the sensor calibrated and at this time no fault codes...he will test drive and he is done. We wait till 11:07 to call service to see if we can pick it up..we live where traffic is horrible on Fridays and want to get home asap. So we talk to Kyle who checks with Sherry Blades and says, "the windshield is installed but the sensor needs to be calibrated and the engine has to be checked for codes." I tell her this totally " this totally contradicts what the mechanic said in the video! " She said she would call me back, which she did. At 11:14 am Kyle calls back and says, yes, everything is done but the paperwork will take a while and we can't pick it up until 1-1:30. I told her I worked in dealerships for 20 years, after that I managed shops and then went on to teach, I know how dealerships work. I was pleasant but secretly not happy, as I know the most difficult thing is to get the parts department to close out their end before you close the ticket out yourself, but I know it can be done in minutes, not hours. At 11:28am Sherry calls and tells me we can pick up the van, I say we will be there in 30 minutes. Once at the dealership I get my invoice and wait outside for our vehicle. When I was pulling off I notice the large tape on the glass and then the greasy prints all over the A pillars...this is not ok..this is a almost new, very expensive, uploaded van which we keep very clean. Pleasantly I go back in and explain there is tape on the windshield and grease in the interior. Sherry takes off in the van and then within 2 or 3 minutes she is back, the tape is removed but the grease is still there. I show her the grease and instead of just taking it back to have it cleaned she wants to sit there and give me excuses about the van wasn't able to be washed so that is why it is not clean. First, no one can take our hightop aftermarket ac on the roof through any car wash. Second, no dealership ever takes any of our vehicles through their car wash, we wouldn't allow that and they ALWAYS ask if they can wash it, too much of a liability if they don't ask first...did I mention I worked at dealerships. I tell her I'm am just going to go and I am tired of the lies. She wants to argue but I tell her I am leaving. THEN when I am at home I turn on the wipers, wow, they aren't installed correctly! The drivers wiper arm is too low and the blade is hitting to metal on the bottom of the windshield, the top of the blade is going off the glass. So.....l called and left a message for the service manager, no response yet. Let me just say, we have had several of these Sprinters for years and we have brought a couple different ones in for Service and never had any issues. I don't think the dealership is at fault, I think it is Sherry. Our belief, Sherry was too busy so she made up lies about the vehicle not being done, unfortunately for her we had the video from the mechanic. Then when she was caught in a lie she made up an excuse that the ticket couldn't be closed out for 1.5 hours; we can only assume she wanted to go eat or do something else. As far as the grease in the vehicle, things happen, that isn't why we were upset. Don't lie...honestly works wonders! More

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Sherry was very professional in handling the repairs to my Mercedes Sprinter RV. It was damaged due to a road hazard. She had her team assess the damage. She ordered the parts and completed the repairs a d my Mercedes Sprinter RV. It was damaged due to a road hazard. She had her team assess the damage. She ordered the parts and completed the repairs a day earlier than expected. 5 Star service for sure. More

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I am never disappointed when I visit this dealership. Sherry is great and attentive to my needs. The work is done in a timely manner and the staff is always so accommodating. The office is always clean a Sherry is great and attentive to my needs. The work is done in a timely manner and the staff is always so accommodating. The office is always clean and I never have to wait long. More

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I couldn’t have had a better experience. Bringing my vehicle in to get serviced, I was granted with professional and kindness right away. Sherry was exceptionally wonderful as she was polite Bringing my vehicle in to get serviced, I was granted with professional and kindness right away. Sherry was exceptionally wonderful as she was polite, knowledgeable, and friendly. More

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I have been bring my vehicle to Mercedes’s in Covington for a while. The service that I received from Sherry in the service department is department is always excellent. She goes above and beyond to take for a while. The service that I received from Sherry in the service department is department is always excellent. She goes above and beyond to take care of my vehicle needs. Sherry makes it look easy having to deal with the maintenance and warranty repairs. She gets the job done is a timely manner and delivers excellent service.. I would recommend getting your vehicle service needs completed at Mercedes of Covington. More

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Everyone is very nice and helpful, highly recommend bringing your vehicle for any service needs. bringing your vehicle for any service needs. More

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Sherry, my service writer, was very informative, polite and knowledgeable. Great experience and car service. and knowledgeable. Great experience and car service. More

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Great customer service, super clean office and helpful staff are just a few reasons why this dealership deserve 5 stars and more! staff are just a few reasons why this dealership deserve 5 stars and more! More

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Service is the most importan. Mercedes Benz OV Covington has a very good service department. For real. Mercedes Benz OV Covington has a very good service department. For real. More

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In an era when many businesses are satisfied with mediocre performance and service, this place stands above the masses. And Sherry makes sure the work is done properly and timely. While no car is per mediocre performance and service, this place stands above the masses. And Sherry makes sure the work is done properly and timely. While no car is perfect, we've been very happy with the 4 Mercedes we've owned over the years. More

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