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South Point Hyundai
Austin, TX
2,425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,425 Reviews of South Point Hyundai
November 16, 2025
Sold me a “certified pre-owned” Santa Fe that was 6 months old and had only 3K miles. It had been a loaner vehicle from their service department and, when I got it home, I realized there was a bit of d months old and had only 3K miles. It had been a loaner vehicle from their service department and, when I got it home, I realized there was a bit of damage on the lower front bumper. It was subtle and I let it go. A bit later, I realized there were some venting motors behind that damage that had also been damaged. Rather than taking responsibility for not actually making sure this vehicle was in shape to sell as a “certified” vehicle, they wanted to charge me $2500 for a repair and refused to accept any responsibility. I do not recommend buying from them - you can not trust that they have inspected or repaired the vehicles they sell as pre-owned, and will not help you out when you find their mistake. Edit based on Hyundai’s response: does a damaged bumper qualify as a Certified Preowned Vehicle? The damage was fairly subtle and I would guess that it wasn’t overlooked on purpose, although I would expect you to look over vehicles with a fine-toothed comb. But now that it has been brought to your attention, do you have any intention to bring the vehicle up to your own stated standards? If not, my review and my warning to other potential buyers stands. More
by ogeyoung74
Employees Worked With
Cedric, Abdul, Carlos Aguilar
November 11, 2025
South Point Hyundai ruined my AC system because they reinstalled it incorrectly after replacing the engine, but they didn't accept their fault, so my AC is still broken and is going to cost over $2,000 reinstalled it incorrectly after replacing the engine, but they didn't accept their fault, so my AC is still broken and is going to cost over $2,000 to repair. More
by redvulcan2008
Employees Worked With
Abdul Rached
November 09, 2025
Service department was attentive,prompt and very courteous. My representative Charlie was outstanding. Made quick and simple work of me vehicular needs. courteous. My representative Charlie was outstanding. Made quick and simple work of me vehicular needs. More
by dbarba25
Employees Worked With
Charlie
November 03, 2025
Thanks so much to everyone at the dealership, especially Sandra. She took great care of us when our vehicle was in for service recently. She stepped up and helped us when our vehicle had an issue and we rea Sandra. She took great care of us when our vehicle was in for service recently. She stepped up and helped us when our vehicle had an issue and we really appreciate her going the extra mile on our behalf. More
by ardenq
Employees Worked With
Carolyn Smith, Tom Williamson, Emmanuel Soto, Maria Jaramillo, Genesis Ayala
October 30, 2025
My service representative was courteous and professional his communication and articulate explanation of the schedule work tasks a shoutout to the service team for their timely utilization and service excel his communication and articulate explanation of the schedule work tasks a shoutout to the service team for their timely utilization and service excellence job well done!! More
by barrykforney
Employees Worked With
Carolyn Smith, Tom Williamson, Emmanuel Soto
October 13, 2025
Horrible customer service from advisor! Never responded to calls never updated me on any issues. Had to contact management just to get update. Worst dealership service department ever but t Never responded to calls never updated me on any issues. Had to contact management just to get update. Worst dealership service department ever but they are #1 somehow. More
by D
Employees Worked With
Maria Jaramillo
October 05, 2025
I am grateful for getting my engine replaced from it being faulty. That being said they did a great job with handling everything as possible. The only place for improvement would be in more communicatio being faulty. That being said they did a great job with handling everything as possible. The only place for improvement would be in more communication in a timely matter on what is going on with your vehicle. I understand that this location is busy and they are backed up. Other than that, everyone was very helpful and very friendly. More
by antoniopace07
Employees Worked With
Charles kenneaster
