Spencer Beard

Very disappointing, didn't get any new information or updates over the span of 3-4 business days updates over the span of 3-4 business days More

by kristischmitz3 Verified Customer Verified Customer

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We ran into some price discrepancies and Spencer was straight forward and transparent about it all. He fixed the situation with no problem and was great to work with. straight forward and transparent about it all. He fixed the situation with no problem and was great to work with. More

by thewebers2021 Verified Customer Verified Customer

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Soren’s Ford was great to work with. They were helpful and responsive. I would definitely recommend. They were helpful and responsive. I would definitely recommend. More

by Tom.Luehing Verified Customer Verified Customer

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Spencer was the best. Very accommodating and communicative. Did everything he could to get my truck done on time before i got back from vacation. Definitely an asset to So Very accommodating and communicative. Did everything he could to get my truck done on time before i got back from vacation. Definitely an asset to Soerens More

by aoverturf0 Verified Customer Verified Customer

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Very easy to work with and knowledgeable. Really enjoy the valet pickup. Will continue getting my vehicle serviced at Soerens Really enjoy the valet pickup. Will continue getting my vehicle serviced at Soerens More

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The service I received on my 2012 Ford Focus was accurate, professional, and performed in a timely manner. accurate, professional, and performed in a timely manner. More

by SheVet Verified Customer Verified Customer

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The pick up and drop off service is so convenient for me. I think it is a great service that they offer! I think it is a great service that they offer! More

by DAVETRO2004 Verified Customer Verified Customer

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They didn't fix the truck. Cannot seem to duplicate the problem, even though they had to pick up the dead truck with a tow truck . Cannot seem to duplicate the problem, even though they had to pick up the dead truck with a tow truck . More

by Tvictoreen Verified Customer Verified Customer

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If I'd have known when I bought my truck at a different Ford dealer that the premium maintenance package I spent $1000 on was dealer specific I never would have bought it. I also bought the extended warran Ford dealer that the premium maintenance package I spent $1000 on was dealer specific I never would have bought it. I also bought the extended warranty out to 100k miles. The difference between the two and how to use them was not clearly explained to me. When Soerens said the selling dealer needed to release the maintenance contract so I could get my oil change there I contacted Kunes Ford and they said they've never heard of that. They had already started on my oil change so it ended up costing me $250 for an oil change I already paid for. When I brought up that I have a vibration on the left side of my dash board the guy told me it might be under the maintenance package and not the warranty. How is this not under the extended warranty I have? He said I'd be better off going back down to Antioch, IL to Kunes and having them address the rattle. This is clearly warranty work and I should be able to get it done at Soerens or any other Ford dealer. This is my fourth Ford truck and I've never been treated like this before. What's going on with Ford warranty work? This is terrible customer service and not what I expect when I spend $70k on a truck. More

by Greg B Verified Customer Verified Customer

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Honest. Reliable. Timely. Personable. Attention to detail. Knowledgeable Cost proficient. Quality-driven. Customer satisfactory focused. Mikey & Chris in the Reliable. Timely. Personable. Attention to detail. Knowledgeable Cost proficient. Quality-driven. Customer satisfactory focused. Mikey & Chris in the service department were so patient with me. terrific! Ten gold stars for both of them for putting up with me...and then some. More

by SheVet Verified Customer Verified Customer

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