Stacie Meas

Gavin Hay was very knowledgeable as to the product, as well as the intricacies of a purchase. He always responded to our calls and texts, even a month later. The used ATS, our new, car is exactly as adver well as the intricacies of a purchase. He always responded to our calls and texts, even a month later. The used ATS, our new, car is exactly as advertised. We highly recommend Cadillac of Beverly Hills and Gavin Hay More

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I’ve never had such a frustrating and dishonest experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear from day one that I wanted a 36-month lease only. After going back and forth he came back with a great deal that he said was approved by his manager, Bill. I accepted the deal and asked for it in writing — he refused. So I summarized the exact terms in a text message, and we continued texting to schedule a time to come in and sign. I also asked if they could deliver the car — he said absolutely not. When the day came, I rearranged my schedule, drove all the way to Beverly Hills with someone else so they could drive my car back after signing. When I arrived, Faisal wasn’t even there and had passed me off to someone named Reneh. We did a quick test drive, came back, and the first thing he did was ask me to fill out the credit application before even showing me the agreement or the actual terms. He told me they needed the application first. I trusted the deal we had already confirmed in messages, so I filled it out. After the bank approved me, they sent me to the finance office. That’s when everything fell apart. The numbers and terms in the contract were NOT what was agreed to in the messages. I thought it had to be a mistake. Instead, the finance rep brushed it off and said it was “only a little more.” Then a manager named Fay came in and said there was nothing they could do to honor the deal I was promised. I asked for my credit application to be reversed so I wouldn’t get a hard inquiry. She said she’d take care of it. Minutes later, another employee told me it cannot be reversed and that I would have to deal with the credit bureaus myself. I emailed Fay the next day and even called to confirm she received it — she did — but she never replied. Then the owner, Dan, called me. Instead of honoring the deal, he offered to reduce the down payment a little and give me a “duffle bag full of goodies” as a gift. I told him I only wanted the deal that was already agreed to in writing through text. Suddenly, they could do things they claimed were impossible before: now they could deliver the car, could improve the deal (still not to the original terms), and could send something in writing. None of this was possible until they got caught. The entire experience felt misleading and manipulative from start to finish. They asked me for a credit application before even presenting the agreement, changed the terms once I was already approved, and tried to pressure me into signing something completely different from what we agreed to. Please, do yourself a favor and avoid Cadillac Beverly Hills. I ended up going to another dealership with an honest sales rep and owner who treated me fairly, respected my time, and genuinely worked to make me happy. I’ll definitely make an official complaint to the BBB & DMV so they won’t do it to others. Cadillac Beverly Hills is the exact opposite of that. Stay away. More

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