Stephanie Good
Stephanie Good at Ciocca Ford

Stephanie Good

Service Advisor

Ciocca Ford

780 S West End Blvd
Quakertown, PA 18951

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4.7
70 Reviews
4.7

70 Reviews

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70 Reviews of Stephanie Good

November 08, 2025

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Employee Rating

Stephane is very professional and listens to my concerns and successfully addresses them. She is very knowledgeable and understanding. More

by VASKO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Ciocca Ford responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 07, 2025

Dealership Rating
Employee Rating

Stephanie Good very knowledgeable about the service options. All personnel very friendly and professional. Thankful for the coffee and water that was complimentary More

by CHINKLE.1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonah Weitzel

Nov 07, 2025

Ciocca Ford responded

Thank you for the review! We’re happy to hear you had a great experience with Stephanie, and that you found everyone friendly, professional, and helpful. We’re also glad you enjoyed the complimentary coffee and water! We appreciate your kind words and look forward to seeing you again.

November 07, 2025

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The dealer ship has been good with my truck for when I got it inspected a couple of days ago and I thank them More

by TOM_DYSON2000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Katra

Nov 07, 2025

Ciocca Ford responded

Thank you, Tom! We appreciate you taking the time to share your experience and are glad to hear our team took good care of your truck during your inspection. We look forward to seeing you again at your next visit!

November 06, 2025

Dealership Rating
Employee Rating

They are so helpful and helped me with any questions thank you and will d be back More

by KRISTI12381
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good

Nov 07, 2025

Ciocca Ford responded

Thank you, Kristi! We’re so glad our team was able to assist you and answer all your questions. We truly appreciate your kind words and look forward to welcoming you back again soon!

October 29, 2025

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Prompt, Courteous and Professional service. Every Time. My wife and I are both very satisfied with this place. More

by JIMSCOMPUTERCONSULTING
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Klement, Zane Henninger , Matt

Oct 30, 2025

Ciocca Ford responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Ford of Quakertown your shop of choice! We appreciate your business and thank you for taking the time to share your experience with us!

October 25, 2025

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Employee Rating

I don’t have a problem paying for good service at dealerships, I really don’t. I could’ve had a starter put in my truck for a lot less money, but I know I’m getting good quality parts from Ford. Cha More

by Harford78
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 27, 2025

Ciocca Ford responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration regarding the diagnostic fee — we understand how unexpected costs can be disappointing. We’d like the opportunity to discuss this further and review your visit in detail. Please reach out to our Service Manager at your earliest convenience at (215) 536-8600 so we can address your concerns directly and work toward a resolution. We value your business and appreciate the chance to make things right.

October 24, 2025

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Great customer service and communication . .reliable and and trustworthy..would refer to family and friends More

by SJSUTERA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Batori, Zane Henninger , Matt Smith

Oct 27, 2025

Ciocca Ford responded

Hi Sjsutera, thank you for sharing your positive experience with our team's Service Department. We strive to meet our customers' needs and are delighted to have been able to assist you.

October 24, 2025

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Employee Rating

I can always count on your service team to get me an appointment, diagnose the problem quickly, resolve the issue permanently, all at a fair price. Stephanie is the best! Ciocca fortunate to have her More

by BAL110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Ciocca Ford responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 20, 2025

Dealership Rating
Employee Rating

I asked them to check my oil because my light keeps going on. They did not check it. They did do a diagnostic for the nonstarting problem that I had the night before. More

by JENN94BLUE
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good

October 19, 2025

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Employee Rating

Great service. Stephanie was very helpful and service people kept me apprised of what was going on. More

by CHRIS_DUMMERMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

Ciocca Ford responded

Hi Chris, Thank you for the great review! We’re happy to hear that Stephanie and our service team took good care of you and kept you updated throughout your visit. We appreciate your kind words and look forward to seeing you again next time!

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