Stephanie Good

Ciocca Ford responded

Thank you so much for your kind words, Thomas! We're glad to hear that you had a positive experience with our team. Providing friendly and courteous service is what we strive for every day, and it means a lot to know it made a difference. We truly appreciate you and hope to see you again in the future. Thanks again!

Ciocca Ford responded

Thank you for your feedback, Jose. We're glad to hear that you were happy with the repair work and that everything was resolved to your satisfaction. We do want to sincerely apologize for the inconvenience caused by the lack of a loaner vehicle — we understand how important that can be, and we’re actively working to improve that part of our service. We truly appreciate your patience and are grateful for your kind words despite the inconvenience. Thank you again for choosing us — we look forward to providing you with an even better experience next time!

Ciocca Ford responded

Hi there, Thanks for the great review — you gave us a good laugh with the "rotator cuff" comment! We're so glad to hear that you feel respected and comfortable with our team. No matter what you call it, we’re always here to help and happy to answer any questions without judgment. We appreciate your trust in us and look forward to seeing you again!

Ciocca Ford responded

Hi there, Thank you for sharing your experience! We're glad we could quickly address the transmission shifter cable issue and take care of the front brake hose recall as well. It's always our goal to make the process as smooth and stress-free as possible. We appreciate your trust in Ciocca and are here for you anytime you need us. Thanks again for the kind words — and we're happy to hear you had an awesome experience!

Ciocca Ford responded

Hi Karen, Thank you for the great feedback! We're glad to hear that scheduling was easy, communication was smooth, and your vehicle was ready quickly. Our service team works hard to make every visit as convenient as possible, and we appreciate you taking the time to share your experience. We look forward to seeing you again!

Ciocca Ford responded

Hi John, thank you so much for the kind words! We're thrilled to hear you had a great experience and that Stephanie made a positive impression — we agree, she's awesome! We appreciate your feedback about the phone charging station and the Keurig coffee service. Your suggestions are noted, and we’re always looking for ways to improve. Hope to see you again soon!

Ciocca Ford responded

Thank you for your feedback. We’re sorry to hear you were disappointed about the additional charges for gloves and towels. We understand your concerns, and we strive to be transparent about all costs involved in our services. Your input is important to us, and we’ll take it into consideration as we continue to review our policies to provide the best experience for our customers. If you have any further questions or would like to discuss this in more detail, please feel free to reach out.

Ciocca Ford responded

Hi Benjamin, Thank you for your kind feedback! We’re glad to hear our service team was accommodating and kept you well informed throughout the process. Clear communication and looking out for our customers’ best interests are very important to us. We appreciate your trust and hope to assist you again whenever you need us!

Ciocca Ford responded

Thank you so much for your kind words, Jim! We’re thrilled to hear you experienced friendly, accommodating, and fast service with quality work from our organized service team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Ciocca Ford responded

Thank you so much, Ed! We're thrilled to hear that Stephanie and the service team provided an outstanding experience from start to finish. Clear communication, problem-solving, and timeliness are all things we take pride in, and it’s great to know they made a difference for you. We truly appreciate your kind words and look forward to assisting you again whenever you need us!